Everything posted by Anshu kumar
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Change Enpass vault location
Hey @Marco Michalski, You can change the Enpass database location in Enpass Advanced settings. Hope this helps!
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Autofill reloads website instead of filling login form
Hey guys, Thanks for writing back. I have notified the dev team to look into it. Thanks for your co-operation.
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Auto email recognition
It's already in our priority list and will be available with the subsequent update. Thanks!
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Enpass 6.0.0 - Upgrade to Pro doesn´t work
Hey @147selespeed, Sorry for the trouble you are going through. Can you please let me know which Windows 10 version are you using also, please let me know the country and region so that we can proceed further. Thanks!
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[Forwarded] Problems logging into Uservoice
Hey @OLLI_S, Thanks for reporting this issue. I have noted down this issue in the tracker and notified the dev team to look into it. Thanks!
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IOS 9.3.5 enpass 6.0.1 autofill not working.
Hey @eddieb , Sorry for the trouble you are going through. Our dev team is looking into this issue. Till then I request you to please bear with us.
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Change Enpass vault location
Hey @Marco Michalski, Thanks for writing in. I would like to share that Windows Store apps store their data inside app sandbox and it's not possible to change the default location. To change the default location of the app, please download the Traditional version of Enpass from our website. Thanks!
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Enpass canceling logout/reboot/shutdowns
Hey @maetthew, Thanks for reporting this issue. Could you please let me know which Linux distribution name and version are you using so that we can investigate further. Thanks!
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Userid and password are blanked out when using totp
Hey @deroderuiter, Thanks for sharing the video. I have noted down this issue in the tracker and notified the dev team to look into it. Till then please co-operate with us.
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Upgrade from 5 to 6 Causes Tuncation of Notes
Hey @Ryushin, Sorry for the trouble you are going through. I have noted down this issue in the tracker and notified the dev team to look into it. Till then we request you to please co-operate with us. Thanks!
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Support not existing anymore?
Hey @Tobi, Sorry for the inconvenience caused to you. Can you please let me know your Ticket ID no so that I can check further. I assure you the problem will be fixed soon.
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Not able to purchase Pro version
We recommend that you contact Microsoft Store Sales and Customer Support to address this matter. Thanks!
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Purchase outside of Microsoft Store
Hey @DetlefS Sorry to say no! Enpass can be only purchased from the Windows Store only. Thanks!
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Userid and password are blanked out when using totp
Hey @deroderuiter Sorry for the trouble you are going through. We have tested this issue in our lab and were unable to reproduce it. If possible, can you please share a small video of the issue at support@enpass.io so that we can investigate further. Thanks for your co-operation.
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AUTOFILL NOT WORKING ON ON CHROME
hey @Jake Hildreth, Sorry for the inconvenience caused to you. To investigate further on this issue we want a little help from your side so please let me know the following: Are you facing this problem in any specific scenario like wake up the system from sleep or any other? Any specific Website where you are facing this problem? Thanks for your co-operation.
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Vivaldi/Chrome extension issues
Hey @david It seems that you are running the older version of the Enpass extension. Could you please try installing the latest Enpass extension from this link and let me know if the problem persists. Thanks for your co-operation.
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Custom logos and templates
Hey @david, I'll happy to forward your feedback to the concerned desk for further improvement. Cheers!
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Tag tree on the left collapses every time
Hey @savanervi, Thanks for reporting this issue. I have noted down this issue in the tracker and notified the dev team to look into it. Thanks for your co-operation.
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Autofill reloads website instead of filling login form
Hey @Programie Sorry for the trouble you are going through. It would be great if you can share the URL of the websites along with the Enpass extensions version so that we can investigate further. Thanks for your co-operation.
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Start Enpass hidden
Hey @7Bit Could you please try re-enabling Open Automatically at System Startup in Enpass General settings and let me know if the problem persists. Thanks!
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Upgrade from Enpass 5 Pro to 6 Pro on Android - Pay again?
Hey @THZ Please drop us an email at support@enpass.io along with the purchase receipt so that we can help you better. Thanks for your co-operation.
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Set different view for Start-up?
Hey @Gerrit, Thanks for your suggestion. I have noted it down and forwarded to the concerned desk for further consideration.
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Problem with Firefox Extension
Hey @Mafri Sorry for the trouble you are going through. It seems that any app or third party software is blocking the Enpass extension to communicate with the app. Please share some more info so that we can help you better. On which device (along with OS version) are you using Enpass? Are you using any Antivirus or third-party security-related extension? Thanks for your co-operation.
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Partial Bitwarden import
Hey @Tadly Sorry for the delay due to the weekend holiday. Sorry to say but we are unable to reproduce this issue in our lab and want a little help from your side so please let me know: Which OS version are you using? Bitwarden version and default Language? Open exported file in any text editor and check are you able to view all items? Thanks for your co-operation.
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Vivaldi/Chrome extension issues
Hey @david , It would be a great help if you can share the URL of the website so that we can investigate further and try to fix asap. Thanks for your co-operation.