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Pratyush Sharma

Enpass team member
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Posts posted by Pratyush Sharma

  1. Hi @Dennis Maaß,

    Welcome to the forums!

    That's Strange! Sorry for the trouble.

    If I have understood you correctly, you're are able to see all vaults in main Enpass but the you try to autofill in Chrome using Enpass you don't see all the vaults. Please let us know the following details so we can help you better:

    • Do you see all the vaults in Safari browser or App?
    • Have you created those vaults in your iPhone or restored them from any cloud/backup?
    • Did you start facing this issue lately?
    • Are you able to access other vaults in main Enpass app?


  2. Hi @mP7,

    Thanks for writing back in.

    22 hours ago, mP7 said:

      I just sent you the videos.

    I have received the shared video, and our team is looking into it.

    22 hours ago, mP7 said:

    In fact, I am using Firefox, not Opera. I just mentioned Opera because Garima Singh asked me to test another browser. I am using Firefox on both, Desktop and Android.



  3. Hi @mP7,

    Thanks for sharing the inputs.

    I understand that your Desktop and Android device are not syncing. The reasons could be:

    1. Desktop is syncing with a OneDrive account different than your Android devices. In case of Microsoft OneDrive, they could have same email address but different account type (Personal or Work/School).
    2. It is syncing to same OneDrive account but to different folder than the Desktop devices are.

    Don't worry, we can solve this issue by checking both the above reasons one by one. 

    1. Make sure if all devices are syncing to same OneDrive account by looking into Enpass sync-setup page. All devices should show same OneDrive account ID. If it is showing different account, please disconnect sync in Enpass and reconnect. Please note that your browser has remembered your OneDrive account, so before connecting sync again, please log out from your OneDrive account on browser.
    2. To look for second reason, you need to login to your Microsoft OneDrive account on browser and check for Enpass folders. 

    Please check for both reasons and share your findings.


  4. Hi @mP7,

    Thanks for sharing the inputs.

    3 hours ago, mP7 said:

    I can make a video showing the issue if you tell me, how I can get it to you. Maybe this helps to better understand the issue.

    It would be a great help if you can share the video of the issue with us at support@enpass.io with a mention of link to this forum. It will help us to clear understanding the problem before further proceeding.

    3 hours ago, mP7 said:

    Do you have any updates regarding my initial issue that Enpass autofill on Android still does not work properly?

    It seems the opera browser is causing an issue in autofilling details. Please try to autofill using Enpass in any other browser and let us know if the problem persists.

    Thanks for your co-operation.

  5. Hi @spiceagent11,

    Welcome to the forums!

    It would be a great help if you can explain the scenario a bit more. It will help us to clear understanding the problem before further proceeding. If possible, share the screenshot of the error you are getting so we can help you better.

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