Pratyush Sharma

Hi @afunworm,

Sorry for the inconvenience caused to you.

Please revert to us with the answer to the following queries and we will get it sorted out for you:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?

Hi @Krit,

Sorry for the inconvenience caused to you.

Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists please uninstall the Firefox browser and install it again. Please revert to us with the answer to the following queries and we will get it sorted out for you:

• On which device (along with OS version) are you using Enpass?
• Which Enpass and Enpass extension version are you using?
• Are you using any Antivirus or third-party security-related extension?

Hi @John Doe,

Thanks for sharing your inputs.

Please disable the option ‘Open Automatically at  system startup’ from the General settings of Enpass and share your findings with us.

Hope this helps!

@afunworm Our team has fixed similar issues in the next extension update. Please wait for the same version to be released and then share your findings with us. Meanwhile, your co-operation will be highly appreciated. Thanks!

@celavakosa It would be a great help if you can explain this scenario a bit more, it will help in a clear understanding before further proceedings.

Hi @LuckyLutzLui,

Sorry for the inconvenience.

Our Dev team is working on this issue. Hopefully, fix will be available in the subsequent update. Till then, we will request you to please co-operate with us.

Thanks!

Hi @SKytyyy,

I totally understand your concern and apologies for the trouble you are facing. I assure you that our dev team is already working on the request to remove the alert. An update with the improvements will be rolled out very soon.

Till then, I appreciate your co-operation.

Hi @martin3374,

Welcome to the forums.
Could you please retry after increasing Clipboard Timing from Enpass security settings? If the problem persists, please let us know the timing you have set up to clear the clipboard.

Thanks.

Hi @NetWeb,

We are sorry for the inconvenience causing to you.

For quick troubleshooting, please disconnect the sync from all the devices and re-connect it again. If the issue persists, share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Did you start facing this issue recently - like after an Enpass update or did you face the same problem earlier as well?
• Did you make any changes to your WebDAV account recently?
• Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues?

Hi @sixdas,

Thanks for writing back.

You can download Traditional Win32 of Enpass on your Windows device from our website. Click on this link and scroll down to Download from website to download the Win32 ver of Enpass.

Hi @lein9er,

Welcome to the forums!

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices?

If your problem persists, please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Did you start facing this issue recently - like after an Enpass update or did you face the same problem earlier as well?
• Did you make any changes to your WebDAV account recently?
• Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues?

Hi @EWMiller,

We have sent you a personal message. Please check your inbox. Thanks!

Hi @Dominik,

Thanks for writing back.

Please share the screenshot of the Enpass version so we can further investigate. To do so, open Enpass--> Setting --> About.

Meanwhile, If you are able to access all your data on a Windows device, then reinstall Enpass on your iOS device. Once reinstalled, use WiFi backup and restore services to transfer the data from the PC to the Phone.

Pre-condition: Make sure that your Mobile device and PC are connected to the same Wi-Fi and your Mobile’s screen remains in the foreground throughout the following process:

To do so, please follow these troubleshooting steps.

Step: 1

• Open Enpass on your PC.
• Take the backup of the Enpass database and save it manually on the device.

Step: 2:

• Now open Enpass in your mobile device --> It will display a welcome screen.
• Click on the "RESTORE EXISTING" option.
• Click on WiFi
• Enter the URL address visible in the mobile device to the PC(where you have taken the backup). Please refer to this link.

After completing the above steps enable sync on the devices and share the findings.

Thanks.

Hi @Manoj,

Thanks for describing the feature request. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. I have shared it with the team for further consideration.

Thanks!

Hi @hummels151,

Welcome to the forums!

Please revert to us with the answer to the following queries, and we will get it sorted out for you:

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• On which device are you facing this issue?
• Also, let us know if opening up the same WebDAV in the browser shows any warnings or not(while using HTTPS, of course)?

Thanks for your co-operation.

Hi @meuniac,

Thanks for writing in.

The issue has been noted and shared with the team to look into it.

Hi @ckasprzak,

Sorry for the trouble you are going through.

For quick troubleshooting, please follow these steps:

• Disable OneDrive sync from Windows Device ( If connected).
• Disconnect sync in your Mobile, and while disconnecting, select the option to delete data from the cloud.
• Now set up the sync again on your Windows device.
• When the sync is successfully connected, enable sync with the Phone.

If the issue persists, please let us know.

Hope this helps!

Hi @chrismin13,

Welcome to the forums!

We appreciate you for exploring the app. I have noted and shared your valuable inputs with our team for the necessary amendments. We'll keep you update once we hear from them.

Thanks!

Hi @Manoj,

Welcome to the forums!

Please revert to us with the answer to the following queries and we will get it sorted out for you:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?

Hi @The Game,

Thanks for writing back.

We have taken note of this and our team is now analyzing into the issue.

 Hi @Ianjasp5151,

Welcome to the forums.

Please have a look at our user manual regarding how to register in Enpass to restore purchase. If you have any further queries, please feel free to contact us.

Hope this helps!

Hi @kamil,

Thanks for writing back.

We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @andrew.g.scott@sky.com,

We are glad to know that the issue has been resolved. Soon we will be releasing an updated version of Enpass, and please stay tuned for the upcoming update.

Thanks!

Hi @HansiBindi,

Thanks for reporting this issue. I have checked this issue with the team and would like to share that the issue has been found. We have assigned it to the concerned team to resolve the issue. Please co-operate with us a little more.

Hi @Dragos @adam.t,

Thanks for reporting this issue. The team has identified the cause, and it will be resolved in future updates. We appreciate your co-operation till the update hits the store.