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Gulshan Dogra

Enpass team member
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Everything posted by Gulshan Dogra

  1. Hi @Anthony, Please follow these troubleshooting steps and let me know if the problem persists. Make sure to take a complete backup of Enpass data and save it locally(in the device which has all the Enpass data saved). Disconnect the Onedrive sync from all your devices. Open Onedrive app or in the browser → Go to App → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync. Now open Enpass, re-setup the sync with OneDrive on all the devices and check. If sync starts to work fine, you can delete the renamed old backup file from Onedrive. Error Code: 1204060 comes when there is a SSL CERTIFICATE ERROR FROM SERVER SIDE. Cheers!
  2. Hi @qbits, Welcome to the Enpass community. After investigation, we found that Windows 11 is working as expected with the latest Enpass version on our end. Please share the following details so that I can assist you better in this. What is the OS build number of your windows 11? Have you restored some database after which it doesn't respond or just after a fresh install? The total number of items in your Enpass? Are you using any cloud service for synchronization? Share the screenshot of the error you are facing, if possible. Cheers!
  3. @mazen3ssam21, Thank you for reaching out to us. I am happy to know that issue has been resolved for you. Please share the following details so that I can assist you better. Which Enpass version you are using on your device. (Whether it is Website or Store Version). On which browser you are facing this issue? Can you please clarify what are you suggesting from “Not recognized in Webform". Is it, you are not getting an option to save webform, or is it some other issue? Also, I would like to share that it will not show the Save webform option as it is shown only for forms that have password fields in them. The above mentioned website does not have a password field so the save webform option is unavailable. Thank you for sharing this feedback with us along with the screenshots. I have duly noted these points and forwarded them to our concerned team for further consideration. Cheers!!
  4. Hi @mazen3ssam21, Welcome to the Enpass community. After a thorough investigation with our concerned team, I found that the identity auto-filling of all the fields for the above-mentioned site is working as expected on our end. I would suggest you to update the Enpass App and Enpass extension version to its latest version. Do let me know if this worked for you.
  5. Hi @ILikeMyJeep, Welcome to the Enpass community. Thank you for notifying us that your issue has been resolved. I appreciate your troubleshooting skills. Sometimes the component of the system may simply get into an undefined state, rendering a malfunction but when re-set into its initial state, it may work just well afterward. Reboot basically does that it makes sure that all the computer system components are re-set into their initial state. So, in case of a non-destructive failure, the machine is rebooted and serves its purpose again
  6. Hi @kb_ahir, Welcome to the Enpass community. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. I'll let you know as soon as I have any updates regarding this. Your patience is highly appreciated. Cheers!!
  7. @André Fluck, Thank you for reaching out to us. Please share the following details so that I can assist you better. What is the OS version of your Windows in which you are creating Wi-Fi sync server? On which Device (along with the OS version) you are connecting with Wi-Fi sync server? Screenshot of the issue you are facing.
  8. Hi @Duxx, Welcome to the Enpass community. In order to disconnect sync from your dropbox follow the steps mentioned-below in your Enpass: 1. Open Enpass in your device--> Go to Settings--> Click on "Vaults"--> Select the "vault" (which is synced with dropbox)--> Under Synchronize option "Click on disconnect". 2. Now perform step 1 in all your devices. Steps to be performed on your Dropbox account. 3. Open Dropbox in any Browser--> Go to App --> Open Enpass folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassbdsync. Steps to be performed on your Enpass again to reconnect sync with dropbox. 4. Now Open your Enpass -->Go to Settings-->Click on "Vaults"--> Select the "vault" (which you want to sync with Dropbox)--> Click on "Set up Sync"--> Select Dropbox. 5. Now perform step 4 in all your devices. Do let me know if this works for you. Cheers!!
  9. Hi @Waitz, Welcome to the Enpass community. I totally understand your concern about your data security and I regret to inform you that there is no way to remotely delete Enpass App or its data remotely as it is an offline password manager. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. But this is very unlikely to happen as your device is locked with your password, firstly hacker have to know your device password and then he have to know your Master Password in order to access your database.
  10. Hey @jecxnate Just updating the steps here as a fix for the above concern with Windows. Quit Enpass(if Open) using CTRL+Q. Go to this location on your windows device (Data location). C:\Users\*username*\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_\LocalState For example: Here you will see a folder named Vaults. Rename this folder say to “XYZ”. Now launch Enpass Application. It will launch from Welcome Screen. Select the Previous Backups option. Now Restore the latest Backup by providing your Master Password. You should be able to restore Enpass from the last backup state now Cheers!!
  11. @pgo, Thank you for your patience. We did check this for you and it is working as expected on our end. Please check your account permissions with your administrator as Enpass is not able to create Enpass folder on Box with your account.
  12. Hi @ehbowen, Thank you for reaching out to us. You can download the website version of Enpass for windows from our official website, refer to this link and let me know.
  13. Hi @flyingbirds, Yes. Enpass Assistant lets you do the autofill using browser extension and basic functions like searching and viewing items, edit existing items, copying information, generating passwords,etc. Refer to this link for more information. Yes, Enpass must be running in the background because the extension fetches data from the App. Enpass is an offline password manager and it does not store any of our user's information on its server hence extension can not fetch any auto-fill data without the installed application. NOTE: You can set the Enpass app to auto-run on system startup and keep it always running in the system tray or menu bar. No, It is not an Electron app. Enpass uses a cross-platform QT/C++ framework that compiles everything to native code. Enpass is designed to run in the background for a long time and there will be no performance hit.
  14. Hi @jecxnate, Welcome to the Enpass community. Thanks for sharing the screenshot of the issue. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. I'll let you know as soon as I have any updates regarding this.
  15. Hi @Aliased, Thank you for informing me. Let me share this with the testing team and ask them to provide any fix/update. Enpass appreciates your patience!
  16. @flyingbirds, We have implemented two options in Preferences -> General: Hide dock icon when main window is closed. Open automatically at login. By enabling these two, Enpass can be quickly accessed from menu bar icon and browser extensions.
  17. Hi @flyingbirds, Welcome to the Enpass community. We do have this feature where you can autofill the logins using keyboard shortcuts, your default keyboard shortcut for auto-filling is CTRL+/. You can create the shortcuts from your browser extension settings. Also would suggest you to enable Match URL hostname from the browser settings of Enpass.
  18. Hi @Ademain, Thank you for reaching out to us. For quick troubleshooting, If the Enpass extension is not listed I would advice you to update the Enpass app to its latest version 6.7.3 from Mac App Store and see if the issue persists, as Safari extension is embedded in the app itself.
  19. Hi @André Fluck, Welcome to the Enpass community. Please refer to this page for a complete information about Wi-Fi Sync Troubleshooting and also would suggest you follow the below-mentioned steps. Turn off your wireless router and restart again. Make sure that the date and time are the same or set to Automatic on all devices. Disable the WLAN server in the Enpass desktop app. Then turn it back on again. For more information refer to our Wi-Fi Sync Manual Setup. Do let me know if it worked for you or not so that I can assist you better. Cheers!!
  20. Hi @Hiroshi, Welcome to the Enpass community. Under the premium license Enpass has two robust new features like 2FA Identification and Breach Monitoring. In order to take the benefits of these options Enpass encourages its users to move from pro to premium. Please visit this blogpost for more information. Yes, Premium is also having a lifetime option. You can refer to this link of our official website to know more about pricing details of Premium – Life Time Membership.
  21. Hi @drjbg, Welcome to the Enpass community. There are two types of vaults in Enpass: Primary and Secondary vaults. The very first vault you create/add in Enpass is referred to as the Primary vault and rest of the other vaults are considered as the secondary vaults in Enpass. You can not rename or remove the Primary vault. The password of the Primary vault acts as the master password of Enpass. We do not have vault disable option, you can only remove/delete the Secondary Vaults in Enpass by the following steps (attached screenshots for you reference) Go to Settings--> Click on Vaults--> Select the Secondary vault which you want to remove. (Work Vault for example) Click the options menu (3-dots) button and click Remove Vault. --> You’ll be asked to authorize yourself by entering the master password of Enpass. After authorization completes, you’ll see a warning message to ensure removing the vault. You’ll also be provided with an option to save the vault password as an item in Enpass for future reference. Unselect the option if you don’t want to save the password. Click Remove button, and done. --> After this the "Work" vault will be successfully removed from the Enpass. Do follow these above-mentioned steps and let me know if this worked for you. Cheers!!!
  22. Hi @orangefishcat, Welcome to the Enpass community. We are already aware about this issue and soon it will be fixed in the upcoming update of Enpass. It happens when you do not open Enpass assistant from browser toolbar, but from global hotkey or system tray. Also, you can enable Match URL Hostname from the browser settings of Enpass to show exactly matched subdomain on the top. Once enabled, the Enpass extension will only show you the list of items having the same URL host-name on a login page. This issue has been reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. If you have enabled Fingerprint unlock, the unlock prompt will be activated automatically Enpass window comes into the focus. You have an option in settings to not lock Enpass window close button is pressed. Wifi sync working depends on your network setup, hardware, and OS configuration. I suggest you to please refer this troubleshooting guide for Wi-Fi Sync. Some apps and browsers do not support the Autofill framework provided by Android. Enpass provide alternative auto-filling options for such apps for a better experience. You can enable all these: Open Enpass--> Go to Setting-->Autofill-->Enable them all (Android Autofill Service, Enpass Keyboard, and Autofill Using Accessibility). After each update of Enpass it adds a shortcut to the desktop: I have duly noted your feedback and the same has been forwarded to our concerned team for further consideration.
  23. Hi @ESHY, Thank you for reaching out to us. Whether the full-time Window Hello will work on any device totally depends on the Microsoft Windows itself. To determine the compatibility of the device to support Full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case.
  24. @herr.nilsson, Thanks for sharing the details. We were able to reproduce the issue on Mojave. However, It will show Enpass icon in toolbar after restarting the Safari browser and re-enabling extension from safari preferences. Let us know if you are still facing the issue after these steps.
  25. Hi all, I would like to share that "Incorrect OneDrive account" is not an issue that can be fixed in Enpass. Enpass just uses the account token passed by the browser. This is a Microsoft issue as clearing cache/cookies from all the Microsoft domains solves this. You have to clear cache manually from the browser settings if you are facing this issue.
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