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Gulshan Dogra

Enpass team member
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Everything posted by Gulshan Dogra

  1. Hi @Svenson, @Lovish, @vaselle. Today, we're thrilled to release Enpass Beta v6.7 with one of the most awaited features- Wi-Fi Sync. This feature lets you sync data across devices using the local network or Wi-Fi, without using any third-party cloud service. For more information, please check out the Wi-Fi Sync webpage. For more details refer to this Forum post: Thank you.
  2. Hi @ErnstB, Thanks for reaching out to us. This generally happens when you have recently changed master password on one of your device. Enpass force you to have same master password on all devices. To remove this error, enter the latest master password in the prompt. This will change master password of Enpass data on all devices. Let us know if this not the case. Thank you.
  3. Hi @stevem, Welcome to the Enpass Community. Enpass allows you to create your own custom categories and edit the existing ones. To add a new category follow the steps mentioned below. Go to cutomize settings of Enpass > Categories > Add Category > Enter Name > Select vault to save the category (in case of multiple vaults) > Save. For more information refer to this link to our user manual. Thank you.
  4. @icar, Thanks for writing back. You can share the HTML file on support@enpass.io. along with this also mention this Forum link so that we can assist you better.
  5. Hi @Welshdog, Welcome to the Enpass community. Enpass gives you the freedom to store your backups anywhere according as per your choice. As you are not syncing your secondary vault with any cloud service so it is wise to keep a backup manually somewhere just as you mentioned. Thank you.
  6. @vvijayakrishnan, We have to check your current subscription plan. Please share your registered email address and Enpass purchase receipt on support@enpass.io. along with this Forum link so that we can assist you better. Thank you.
  7. Hi @icar, The possible reason for the error could be. Field type may be set to something else. To check this, open that google item → click Edit → Click on the label ‘Email’. Make sure that email is selected in ‘Field Type’. Try entering the email in the username field of google item and check if it works. If the above points don’t work then we need a little more input from your side. Open the google website in the browser --> Right-click on it --> Click on the "Save as" option --> Save the file and share the saved file with us.
  8. Hi @Christoph Sonnen, Welcome to the Enpass community. Once you’re done filling the details on a website sign up page, click the Enpass Assistant icon → click on ≡ button → Save Webform. Enpass will detect all the fields and will automatically create an item with the details filled in. You can verify the details and finally Save the item. For more details refer to this link of our user manual. Thank you.
  9. Hi @Ana, Welcome to the Enpass community. I regret to inform you that there is no way to recover a lost master password as the master password is not saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. For more information refer to this FAQ. Are you able to access Enpass on any other device using biometrics? Thank you.
  10. Hi @icar, In our tests we found Gmail autofill via Enpass is working as expected. We checked both English as well as the French.
  11. @PASHKA, I need some more inputs to further investigate this issue. The total number of vaults you are using? Have you enabled to show all counts for the sidebar? Thank you.
  12. Hi @vvijayakrishnan, Thanks for reaching out to us. Enpass can not cancel your App Store or Play Store purchase. You can turn off the auto-renewal subscription through your Apple account in a browser . You can renew your next subscription from our official website from this link.
  13. Hi @bestpika, Thanks for reaching out to us. For banking pages, you can use Webforms fields for storing multi field login information. Once you’re done filling the details in a Webform, click the Enpass Assistant icon → click on ≡ button → Save Webform. Enpass will detect all the fields and will automatically create an item with the details filled in. You can verify the details and finally Save the item. For more information refer to this link. Also, I have forwarded this to our concerned team for further investigation.
  14. Hi @icar, Welcome to the Enpass community. For quick troubleshooting please disable the auto-fill feature and enable it again. If this doesn’t help, please share the following details so that we can help you better. Also, I have forwarded this with the concerned team for further investigation. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you facing the same problem with other browsers too? Thank you.
  15. Hi @freibeuter, Thanks for reaching out to us. I have forwarded this issue to our concerned team for further investigation. I'll let you know as soon as I have any updates on this.
  16. @Damasta, The direct link to download Enpass from Windows store https://www.microsoft.com/en-us/p/enpass-password-manager/9nj3kmh29vgj?activetab=pivot:overviewtab seems to be working at our end. Team is working to resolve store listing issue. Thank you.
  17. Hi @UdhayanithiG, Thanks for reaching out to us. This feature is not available right now. I have duly noted this feature and forwarded it to the concerned team for further consideration.
  18. Hi @Damasta, Thanks for reaching out to us. I have forwarded this to our concerned team for further consideration. I'll let you know as soon as I have any updates on this. You can also download Enpass installer from our website if it is not showing in Windows 11 store.
  19. @Woutcam, Thanks for reaching out to us. I have checked the corresponding ticket on our internal system. I regret to inform you that we are not considering it at this moment.
  20. Hi @Lukasaz1999, Thanks for reaching out to us. Yes, you can store your backup codes in a sensitive field other than note. Follow the steps mentioned below: Open Item-->Click on Edit--> Select "Add Field"-->Click on new field's label--> Chose Field Type (Multiline) and check "Sensitive" checkbox--> Save. You can now paste any multiline text in this field. I have attached a screenshot for your convenience.
  21. Hi @Kenny Park, Welcome to the Enpass community. I have forwarded this issue to our concerned team for further consideration. I'll let you know as soon as I have any updates on this. Thank you.
  22. Hi @James Le, Thanks for exploring our app and reaching out to us. I am glad that you liked our product. I have forwarded your suggestion to our concerned team for further consideration. Thanks for sharing this with us.
  23. Hi @user from keepass, Thanks for reaching out to us. I have noted down this suggestion and forwarded it to the concerned team for further consideration.
  24. @PASHKA, I would like to share that this issue has been reproduced on our end and our team is working for a fix. Thank you.
  25. Hi @k3yb0ard, Welcome to the Enpass community. For security reasons Enpass only works with properly code-signed browsers. Please install a code signed version of this browser from official source if available. Also refer to this FAQ for more information. Thank you.
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