Manish Chokwal

Hi @all,

Today we have released our new beta version 6.8.3 for Windows OS which can be downloaded from here. Please try and let us know if you are still facing this issue. 

Hey @Laceee,

Thank you for reporting this issue. When you reopen the app after the crash, does it shows a dialogue box about the crash report? If yes, please share it at support@enpass.io. 

Hey @Masterframe,

I am afraid we do not have an ETA at the moment, but it will be available in future updates. In the meantime, we highly appreciate your patience and cooperation. 

Hey @ImSeeker,

Please try the following path to enable the option "Use Website Icons":

1. Enpass settings -> Customize -> Use Website Icons. 

Hey @Schtief,

Thank you for reporting the presence of this issue. I have shared it with the concerned team to keep created date remain same if the entry is copied or moved to a different vault. In the meantime, please share the Enpass version and OS information. 

SI-3082

Hi @Syd,

Thank you for reporting this issue. I have shared it with the concerned team to investigate it further. In the meantime, share the details of the Enpass version and macOS information. You have also contacted us via our mail support, which has already been answered. To avoid ambiguity, let's continue there. 

Hey @ehbowen,

I understand your concern about not being able to use the Enpass extension. There are several things that can cause this issue like browser updates in the background or a firewall or any other app, etc. In order to resolve this issue, I suggest you try the following steps:

1. Make sure you are using the latest Enpass version and extension.
2. Open Enpass main app → Browser setting → Enable the extension.
3. Open Enpass main app → Browser setting → Review Browser → Select Browser extension → Remove/Delete → Open browser → Pair Enpass extension.
4. You can also try to reinstall the Enpass extension. 

[Tip: Before using the Enpass extension, make sure its main app is running in the background.]

Hey @Andreas2,

Thank you for reporting this issue. Please let me know if you are trying to edit or add an item in smaller window size. If yes, try to maximize the size of the Enpass app, and let me know if that helps. Also, we are already aware of this smaller window size issue and its fix can be seen in future updates. In the meantime, your patience is highly appreciated here. 

SI-2967

Hey @Ivarson,

Thank you for being patient with us. The fix will be updated in the future Enpass versions. It is possible, however, that a beta version will be released soon. We will let you know when it is ready for testing. Meanwhile, we greatly appreciate your patience and cooperation. 

Hey @Marina,

The steps below will help you locate your Enpass data on your computer:

1. Go to Enpass Settings -> Advanced -> Data location -> By clicking on the link will open the Enpass data folder. 

Hey @Isma,

I appreciate your efforts in reporting the presence of this issue. Please try the following steps and let me know if that resolves this issue:

1. Disconnect Sync from all your devices that are already synced with Google Drive.
2. Open Google Drive in Browser → Go to Setting.
3. Select Manage Apps → Click on the Enpass Option.
4. Select Delete hidden App Data. (make sure that hidden data is deleted from the drive).
5. Reconnect the sync on the device that has the latest data. If it syncs successfully, syncs the rest of the devices.

Hey @macRBC,

Thank you for reporting the presence of this issue. I have shared it with the concerned team for further investigation. In the meantime, your patience is highly appreciated here. 

SI-3063

Hey @EsPo_the4th,

Thank you for sharing all the details and feedback. In order to resolve this issue, please try the following steps and let us know if that resolves the issue:

1. Firstly, take a manual backup of your data on all the devices.
2. Disconnect the iCloud sync from all your devices.
3. Now, open iCloud app/website → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync.
4. Try reconnecting the iCloud sync with the device with the most updated data. If synced successfully, sync the rest of the devices.
5. If you see correct data on all the devices, you can delete the renamed old backup file from step 3.

Hi @Ivarson,

Thank you for reporting this issue. I have shared it with the concerned team for further investigation. In the meantime, your patience is highly appreciated here. 

SI-3060

Hi @PeterTheBike and @patanne,

The missing tags issue has been resolved and its fix will be available in future updates. In the meantime, your patience is highly appreciated here. 

Hey @P P,

The Beta version isn't available yet but will be available soon. 

Hey @all,

Thank you for being patient with us. The issue can be reproduced, and our team is working on fixing it. The fix will be included in future updates. Meanwhile, we greatly appreciate your patience and cooperation. 

Hey @peejaygee,

Thank you for verifying it. It has also been tested by our team and we were able to reproduce the problem. Updates will be released in the near future to fix it. In the meantime, your patience and cooperation are highly appreciated. 

Hey @EsPo_the4th,

Welcome to the Enpass Community Forum.

I understand your concern about not being able to get updated passwords across the devices and should certainly appreciate your efforts in trying resolving this issue by performing mentioned steps on your own. In order to assist you better, please help me with the following details:

1. You have mentioned changing password on a device does reflect on other device. Are you referring the master password or an item password?
2. If you were referring an item password, please check if all the devices are synced with the same cloud account.
3. Make sure the date & time must be the same across the devices. 
4. You can also try this simple troubleshooting step, apart from the device that have the latest passwords try disconnecting sync on other devices and sync them again. Let me know if that helps. 

Hey @peejaygee,

I appreciate your response. One more thing that I wanted to add here is that if you are using multiple vaults, make sure the vault that has this item is selected or it should be selected as "All Vaults" as shown in the screenshot attached. 

SI-3045

Hi @DeepBlue,

Thank you for reporting the presence of this issue. In order to assist you better, please help me with the following details:

1. Share the details of Enpass version installed on your Android and Windows devices along with their OS versions.
2. Let me know the Cloud services that you using to sync the data.
3. Make sure the date & time must be the same on both the devices.
4. Check the last sync date & time on both the devices from the Enpass vault settings.
5. You can also try an easy troubleshooting, disconnect the sync from the Windows and Android devices and re-sync again. 

Hey @peejaygee,

Welcome to the Enpass Community Forum. 

Thank you for reporting the presence of this issue and sharing all the required details in advance. In order to investigate it better, I have shared all these details with the concerned team for further investigation. In the meantime, please check if the login page URL is saved in the item in the Enpass app. 

Hey @upside down,

Currently our app supports browser autofill only. However, I have shared it with the concerned team for further consideration. In the meantime, your patience is highly appreciated here. 

SI-3035

Hey @fcwest,

The feature has already been implemented and will be available in future versions of Enpass. 

Hi @hagmgoe,

From your query, we are unable to understand your concern clearly, Could you please elaborate more on this issue so that we can assist you better?