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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Fadi

    Thank you for letting us know about the issue you are getting on Enpass Chrome Extension after installing MacOS 12.2

    Let me quickly raise this to my testing team but before I do this, will need additional information from you -

    1. The version of the Enpass app (Store or Website), Enpass Extension, Chrome you are using.
    2. A screenshot of the error which is occurring would be helpful.
    3. Also, under the Chrome Enpass Extension Settings, please enable the Error logs and do share the same here.
    4. Do try to use other Chromium based browsers like Brave (to test if you are getting the same error while using Google Chrome).
  2. Hi @Nucleus_sapiens

    Welcome to the Enpass Forums!

    I will gladly have this investigated for you. Please share the below details with me, and I'll get this behavior checked with the team -

    1. The version of the Enpass app (Store or Website), OS, Enpass Extension, and browser you are using.
    2. Are you experiencing the same issue on any other browsers as well?
    3. A screenshot of the webpage in which you are facing the concern and also can you please share the URL.
  3. Hi @100 Watt Walrus

    I am happy to get this investigated for you, but I need some additional information. Please share the below details with me, so I can have this checked -

    1. The version of the Enpass app (Website or Store) and OS you are using.
    2. Do you observe this behavior when you edit items, create items, etc?
  4. Hi @masoud

    The above method I shared with you to save a new entry to Enpass can be used to add multiple fields as well!

    Another way you can autofill multiple login details is by first saving the details as Webform. When on the website, fill the fields you want Enpass to save and autofill.  Then click on Enpass extension on your browser -> Hamburger Icon(Menu) ->  Save Webform . This will save all the details as Webform . Next time during the autofill, please select the item of webform which you saved.

    image.png.42e252bc36cd8d695c4473078b6f3ce0.png

    If you could also share the link of the webpage and a screenshot of the fields you are trying to save and autofill, that would be great, as it would allow us to better understand and investigate the issue on our end.

  5. Hi @100 Watt Walrus

    For quick troubleshooting purposes, please uninstall the Enpass Extension from your browser, and then disable the Extension from your Enpass app by going to Enpass Settings -> Browser -> Extension -> Untick Enable Browser Extensions. Now, reinstall Enpass Extension for your browser from here and under the Enpass app settings, enable the Browser Extension.

    If the issue persists, then I'll require some additional information. Please share the version of the Enpass app (Website or Store), OS, browser and Enpass extension you are using and I'll get this checked for you.

  6. Hi @RyanMcneil

    Welcome to the Enpass Community!

    If you have a manual backup of your Enpass data stored on your Android device, you can restore your data using the restore option from Local Storage when you set up Enpass on your Android device.

    My understanding is that you are trying to synchronize your data between Enpass installed on your Android and desktop, correct? If that is the case, you can either sync your data via a cloud server or set up a Wifi-Sync server to maintain data synchronization between your devices. Otherwise, if you sync your Enpass files with a program, you will have to manually restore your database between your devices whenever you make changes, which could be troublesome.

  7. Hi @masoud

    For quick troubleshooting purposes, please try the below steps and let me know if they help -

    1. Remove the item that you have saved in your Enpass app for this web page.
    2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
      image.thumb.png.ff07678fea07400c70c12c8e1237bb96.png
    3. Try autofilling again on the same web page, and let me know if it works for you.

    If the above does not help, please share the below details with me and I'll get this investigated -

    1. The version of the Enpass app (Can be found in your Enpass application's Menu-> Help -> About), whether you have downloaded the Enpass app from Store or our official website, Enpass Extension version (Can be found in your Chrome Settings -> Extensions -> Enpass Password manager).
    2. Could you please confirm the fields which are not autofilling for you on the mentioned web page?
  8. Hi @masoud

    Welcome to the Enpass Forums!

    I'll be happy to assist you with your query, but to do so, I require some additional information -

    1. Please share the version of the Enpass app (Website or Store), OS, Extension, and browser you are using.
    2. Could you please let me know the name of the websites where the autofill extension doesn't work for you?
    3. A screenshot of any error occurring/video capture showing this issue would be helpful.
    • Like 1
  9. Hi @Saptak

    Thank you for raising this question, you will be glad to know that I have already shared your comment with the dedicated development team for consideration, but as of now, I am unable to provide you with an ETA for the requested feature.

    As of now for the upcoming latest updates on mobile version, our development team is still working on it. I would request you to please subscribe to our newsletter (scroll down to the page) and checkout our blog. In the meantime, we greatly appreciate your patience and support.

  10. Hi @Lewisl

    When you download the Enpass application to your Desktop, a path is created in the user's Documents folder. Enpass is an offline password manager, so we do not have access to your data, and all your vault information is stored on your device.

    If you synchronize your data with DropBox (or another) cloud server, your data is encrypted and stored in your cloud account. You can use the copy to synchronize your information across your other devices, or if you have a hardware issue, you will always have a backup.

    Note - Enpass does not automatically synchronize your data with iCloud( or any) cloud server when you download the app. Syncing your data requires user credentials that the user can only input.

  11. Hi @jport36

    Our dedicated development team is working on implementing the Inline Autofill feature for Android 11 and above for future Enpass versions. While I am unable to provide you with any ETA at the moment, rest assured that the requested feature is on the roadmap and is being prioritized right now. We appreciate your patience and support in the meantime.

    #SI-1930

  12. Hi @4chim

    Welcome to the Enpass Forums!

    I will gladly assist you with your query. Please share the below details with me, and I'll get it investigated -

    1. Can you please provide us the OS version and Enpass app version (Website or Store) with build number for your MacBook Pro 2015 and 2020.
    2. A screenshot of this issue would be helpful.

    #SI-1746

  13. Hi @Amorphis

    Welcome to the Enpass Community!

    When we first introduced Enpass v6.0, we removed the Folder feature and introduced a much better and more useful feature called Tags.

    I have also duly noted your comment about the outdated manual page and shared it with the dedicated team so they may get it removed from the iOS Guide. Thanks for bringing it to our attention!

  14. Hi @dalgza

    Welcome to the Enpass Forums!

    Enpass portable provides the assistance to carry all your passwords in the USB drive along with credit cards, bank accounts, ID cards, and other life-important credentials. Could you please confirm the location where you have set up your Enpass Portable File? I would also recommend checking out our user guide for Enpass portable and making sure that it is set up correctly. If the issue persists, then I will require some additional information. Please share the below details with me and I'll get it investigated for you -

    1. The version of the Enpass Portable app and OS you are using.
    2. A screenshot of the error occurring would be helpful.
    3. Are you facing this issue on any other device as well?
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