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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @despecial

    We understand your disappointment in this situation, and we sincerely apologize for any inconvenience caused. Rest assured, I have promptly relayed your feedback to our internal team, and they will be prioritizing their investigation into this matter. Personally, I am closely monitoring the progress, and I will keep this forum updated with any developments. Once again, we deeply regret any inconvenience you may have experienced and appreciate your understanding and patience.

  2. Hi @ljubacanoa

    We sincerely appreciate you for providing the requested details.

    After thorough discussions with our development team, we are considering the possibility of incorporating this feature request in upcoming Enpass releases, even though we haven't received any specific timeline for its implementation. Your support and patience mean a lot to us, and we are grateful for your valuable input.

    #SI-3016

  3. Hi @paoloc66

    When utilizing multiple vaults in Enpass, it is essential to connect each vault to a distinct cloud account for syncing purposes. Please note that connecting more than one vault with the same cloud account is not feasible.

    However, if you prefer to use WebDAV/OwnCloud, you have the option to sync multiple vaults by defining separate paths or folders for each individual vault.

  4. Hi @oranges

    To enhance the security of Enpass, we have implemented an encryption iteration count increase from 100k to 320k in the current version. Here EnpassHello.exe is a programme file specifically designed to enable Windows Hello support for Enpass App, a password management software to be compatible with Windows operating systems.

    During the upgrade to a new Enpass version that supports Windows Hello, users will encounter two Windows Hello authentication prompts:

    1. The first authentication is to unlock Enpass using Windows Hello.
    2. The second authentication is required to complete the encryption iteration upgrade, increasing the count from 100k to 320,000 rounds.

    It's essential to note that if a user decides to cancel the second Windows Hello authentication prompt, Enpass will disable Windows Hello and provide a notification to the user and would like to reiterate that Enpass does not store any data associated with the user's Windows Hello authentication.

    Please be aware that the requirement for two Windows Hello authentications during the initial setup process after upgrading to the new version is due to the fact that the Enpass App does not store the Windows private key. This is a one-time process to ensure the utmost security and protection of user data

  5. Hi @CleosMom

    To change your cloud service, you will need to disconnect your vault from the Wifi Sync server first. You can do so by going to Enpass app Settings -> Wifi-Sync -> Wifi Sync server -> Stop.

    Once done, You can set up cloud sync on your device for your vault by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

  6. Hi @all

    After bringing this matter to the attention of our development team, we can confirm that they have successfully reproduced the issue. Regrettably, at the moment, there is no known resolution or fix for the reported concern. However, our specialist team has prepared a workaround that we recommend using in the meantime.

    We want to assure you that Enpass has assigned this issue high priority, and our team is diligently working towards a swift resolution. Your continued support and patience throughout this process are highly valued.

    Workaround:

    If you have created a manual backup or have synchronized your Enpass data, we kindly suggest reinstalling the app as a temporary solution.

    #SI-3404

  7. Hi @StB

    I sincerely apologize for the inconvenience this matter has caused you. Rest assured, I am currently in communication with our dedicated team regarding your case, and I will provide you with an update shortly.

    In the meantime, please download the Enpass app from Mac AppStore and let me know if the app is still crashing for you. Your patience and understanding are highly appreciated during this process.

    #SI-3407

  8. Hi @mrc247

    I completely empathize with your disappointment regarding this matter. Rest assured, we are diligently working to uncover the root cause of this issue and implement the necessary fixes. Our primary goal is to provide a smooth user experience, and we sincerely apologize for any inconvenience caused.

    We are actively monitoring this forum and carefully considering the valuable feedback from our users to expedite the resolution process. Your patience and understanding during this time are immensely appreciated.

    Please bear with us as we address this concern, and we thank you wholeheartedly for your continued support and cooperation.

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  9. Hi @Dominic Drees

    We appreciate you providing us with the details of your device OS and other information.

    Rest assured, I am currently discussing this matter with our dedicated team and will promptly provide you with an update. In the meantime, I'd like to inform you that we have recently released an update for the Enpass app, version 6.9.0. Kindly update your app and let me know if the issue persists so that we can further investigate your findings. Thank you for your cooperation!

    #SI-3405

  10. Hi @Sigan

    We sincerely apologize for any inconvenience caused in this situation. Please be assured that our team is actively investigating this concern. We are committed to resolving this issue and will provide you with updates as soon as they become available. We kindly ask for your patience and understanding until we can provide further information on this matter.

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