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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Krabat

    Welcome to the Enpass Forums.

    In this case, as you have mentioned that you can access your Enpass on mobile via Face Id/Biometrics, we can help you here with the following steps below -

    1. Open Enpass on your mobile/device using Biometrics.
    2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.
    3. Copy all the items individually from the other vaults and move them into the newly created vault.
    4. Sync this new vault with a new cloud account.
    5. Now reinstall Enpass on any other device and restore the data using the new cloud account.
    6. Once all your data is restored on the other device, repeat step-5 on all your other devices.
  2. Hi @Afra2

    Welcome to the Enpass Forums.

    The easiest way to access data on multiple devices is by synchronizing the Enpass Vault -

    Steps for your old device on which Enpass is already set up and running-

    You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

    Steps for your other/new devices-

    On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

    Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

  3. Hi @Yoshiki

    Welcome to the Enpass Forums.

    To assist you better with this concern, please share the below details with me -

    1. The version of the Enpass app and OS you are using.
    2. A screenshot of any error occurring and a short video showing this issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum)
  4. Hi @itoldusoandso

    Stopping the Wifi Sync server resets the connection settings on your local server, and you will need to set up Wifi sync again on all the devices. To avoid this, you can simply pause the Wifi sync server. Moreover, after pausing/stopping the Wifi sync server, you will still have access to your data on your device. However, any changes made on any of the connected devices will not synchronize among other devices until the Wifi sync server is started again.

    • Thanks 1
  5. Hi @vivek

    To investigate this concern thoroughly, please share the version of the Enpass app, OS, Enpass Extension and browser you are using.

    Regarding (2), Whether the full-time Windows Hello will work on any device totally depends on the Windows/Device itself. To determine the compatibility of the device to support full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. I would suggest you to perform the following troubleshooting steps:

    1. Remove Windows Hello Fingerprint and PIN from W11 Settings -> User Accounts -> Logon Options.

    2. Setup Windows Hello PIN and Fingerprint again.

    3. Now From the Enpass security settings disable and re-enable Windows Hello and reopen the app.

    However, Enpass prompting to enter master password occasionally is expected behavior.

    As for (3), could you please mention where exactly is the Enpass dialog popping up for you and share that URL with me? Also, a screenshot as a reference would be very helpful in investigating this concern.

    "Also, it would be nice if passwords can be saved even if you are not logged into Enpass" -

    As Enpass is an offline password manager, all your data is stored locally on your device. In order to autofill/save new Items on the Desktop version, the Enpass app needs to maintain a connection with the Enpass Extension. Hence, it is required for the main app to be running in the background to autofill/save new items. To learn more about autofill using Extension, please refer to this link.

  6. Hi @Harpool

    Enpass creates different subtitles for different types for Items. Moreover, as mentioned by @Ivarson, it also depends on which field is present on the top. For example -

    1. The subtitle for the login type Item would be first username, email, phone or URL.
    2. The subtitle for the credit card type Item would be card number. If it is empty, then first field will be shown as subtitle.
    3. The subtitle for the Identity type Item would be first name + last name.
    4. The subtitle for the Note type Item would be first 40 characters of note.
    5. The subtitle for all the other Items would be first non sensitive field.

    #SI-3088

  7. Hi @TomsCat

    We are looking into the reported concern for you but require some additional information - 

    1. Could you please confirm if you have two different username or emails for separate vaults?
    2. If yes, then kindly check whether the Enpass folder is created on both of the cloud.
    3. Also, please share the screenshot any error message you are getting while connecting second user to that server.
  8. Hi @PhilippR

    For troubleshooting purposes, please try the below troubleshooting steps -

    1. Kindly check and ensure that Enpass app, OS, Enpass Extension and browser is up to date.
    2. Try re-configuring the extension, and reinstalling it from here.
    3. Try clearing the cache and cookies of the browser.
    4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

    If the issue persists, please share the below details -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. Any Antivirus/Firewall/VPN service you are using.
    3. A short video showing the issue (You can share the video with us at support@enpass.io and mention this forum).

     

  9. Hi @vivek

    To assist you better with your queries, please share the version of the Enpass app, OS, Enpass Extension and browser you are using. As for the concerns you have shared -

    1) "Failure to resize correctly after connection to larger monitor from laptop (see image)" -

    Our team is aware of this issue and a patch addressing this concern will be released in future Enpass versions.

    2) "Windows Hello does not show up sometimes for login (see image) " -

    Enpass app may occasionally prompt you to enter your master password (for example, after unsuccessful PIN attempts). So, it is important to create a strong but memorable password that you do not store anywhere that it could be discovered. For security purposes, it is not possible to recover your Master Password.

    3)/4) "Showing the Enpass "unlock" dialog unecessarily/Showing Enpass credit card autofill for random text boxes" -

    Kindly share the the URL of the webpages on which you are facing this concern and I'll get it checked for you.

    5) "There should be a way to hide the "unlock Enpass" dialog somehow" -

    At the moment, it is not possible to hide the 'Unlock' button/dialog box as it is used to access the app.

    6) "The save new password dialog should show the email and password fields immediately" -

    For troubleshooting purposes, I would recommend checking our handy guide and ensuring that you are not missing any crucial steps while saving new Items. If the issue persists, please share the URL of the webpages on which you are facing this concern and a short video showing the issue (You can share the video with us at support@enpass.io and mention this forum).

     

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