Abhishek Dewan

Hi @kamil We have recently updated the app to version 6.8.7. Kindly update your Enpass app to the latest version and share your findings with me.

Hi @SRR Welcome to the Enpass Forums. In Enpass, you can create your own custom templates with fields and sections. To know more about it, please refer to this link.

Hi @itoldusoandso Stopping the Wifi Sync server resets the connection settings on your local server, and you will need to set up Wifi sync again on all the devices. To avoid this, you can simply pause the Wifi sync server. Moreover, after pausing/stopping the Wifi sync server, you will still have access to your data on your device. However, any changes made on any of the connected devices will not synchronize among other devices until the Wifi sync server is started again.

Hi @itoldusoandso You will have to go through all the steps eventually, but the steps you would like to perform first depends on you. I would also recommend checking our handy guide to set up Enpass on your device.

Hi @TomsCat We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @vivek Thank you for the clarification and the screenshot in this matter. I have duly noted your comments and have shared them with our dedicated development team so they may consider this feature request for future Enpass versions. Your patience in the meantime is appreciated. #SI-3350

Hi @vivek To investigate this concern thoroughly, please share the version of the Enpass app, OS, Enpass Extension and browser you are using. Regarding (2), Whether the full-time Windows Hello will work on any device totally depends on the Windows/Device itself. To determine the compatibility of the device to support full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. I would suggest you to perform the following troubleshooting steps: Remove Windows Hello Fingerprint and PIN from W11 Settings -> User Accounts -> Logon Options. Setup Windows Hello PIN and Fingerprint again. Now From the Enpass security settings disable and re-enable Windows Hello and reopen the app. However, Enpass prompting to enter master password occasionally is expected behavior. As for (3), could you please mention where exactly is the Enpass dialog popping up for you and share that URL with me? Also, a screenshot as a reference would be very helpful in investigating this concern. "Also, it would be nice if passwords can be saved even if you are not logged into Enpass" - As Enpass is an offline password manager, all your data is stored locally on your device. In order to autofill/save new Items on the Desktop version, the Enpass app needs to maintain a connection with the Enpass Extension. Hence, it is required for the main app to be running in the background to autofill/save new items. To learn more about autofill using Extension, please refer to this link.

Hi @Maarten Thank you for sharing the requested information. To further investigate this concern, could you please create a demo account of home assistant to access the login page and DM me its details?

Hi @Harpool Enpass creates different subtitles for different types for Items. Moreover, as mentioned by @Ivarson, it also depends on which field is present on the top. For example - The subtitle for the login type Item would be first username, email, phone or URL. The subtitle for the credit card type Item would be card number. If it is empty, then first field will be shown as subtitle. The subtitle for the Identity type Item would be first name + last name. The subtitle for the Note type Item would be first 40 characters of note. The subtitle for all the other Items would be first non sensitive field. #SI-3088

Hi @Maarten Thank you for sharing the details. While we are looking into this concern, please share the version of the Enpass app, OS, Enpass Extension and browser you are using.

Hi @Anthony If you are facing any issues with autofilling, please share the below details with me - The version of the Enpass app, OS, Enpass Extension (in case of Desktop device), and browser you are using. The name/URL of all the app's/webpages on which you are facing this concern. A screenshot of any error occurring would be helpful.

Hi @TomsCat We are looking into the reported concern for you but require some additional information - Could you please confirm if you have two different username or emails for separate vaults? If yes, then kindly check whether the Enpass folder is created on both of the cloud. Also, please share the screenshot any error message you are getting while connecting second user to that server.

Hi @vivek Could you please confirm if you are referring to the Enpass app, Inline menu function or the Enpass assistant while autofilling? If possible, do share a screenshot as well.

Hi @PhilippR For troubleshooting purposes, please try the below troubleshooting steps - Kindly check and ensure that Enpass app, OS, Enpass Extension and browser is up to date. Try re-configuring the extension, and reinstalling it from here. Try clearing the cache and cookies of the browser. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. If the issue persists, please share the below details - The version of the Enpass app, OS, Enpass Extension and browser you are using. Any Antivirus/Firewall/VPN service you are using. A short video showing the issue (You can share the video with us at support@enpass.io and mention this forum).

Hi @vivek To assist you better with your queries, please share the version of the Enpass app, OS, Enpass Extension and browser you are using. As for the concerns you have shared - 1) "Failure to resize correctly after connection to larger monitor from laptop (see image)" - Our team is aware of this issue and a patch addressing this concern will be released in future Enpass versions. 2) "Windows Hello does not show up sometimes for login (see image) " - Enpass app may occasionally prompt you to enter your master password (for example, after unsuccessful PIN attempts). So, it is important to create a strong but memorable password that you do not store anywhere that it could be discovered. For security purposes, it is not possible to recover your Master Password. 3)/4) "Showing the Enpass "unlock" dialog unecessarily/Showing Enpass credit card autofill for random text boxes" - Kindly share the the URL of the webpages on which you are facing this concern and I'll get it checked for you. 5) "There should be a way to hide the "unlock Enpass" dialog somehow" - At the moment, it is not possible to hide the 'Unlock' button/dialog box as it is used to access the app. 6) "The save new password dialog should show the email and password fields immediately" - For troubleshooting purposes, I would recommend checking our handy guide and ensuring that you are not missing any crucial steps while saving new Items. If the issue persists, please share the URL of the webpages on which you are facing this concern and a short video showing the issue (You can share the video with us at support@enpass.io and mention this forum).

Hi @Jkycomputer Welcome to the Enpass Forums. Kindly refer to the steps in this link to start with a fresh database. Hope this helps!

Hi @remosito I have duly noted your comments and have shared them with our dedicated development team so they may consider this feature request for future Enpass versions. Your patience in the meantime is appreciated. #SI-3346

Hi @TomsCat I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3347

Hi @MasonHaley Welcome to the Enpass Forums. You can check our handy user manual by referring to this link. Moreover, you can also contact us at support@enpass.io and our team will be more than happy to assist you with your queries

Hi @WM_Germany Welcome to the Enpass Forums. In this scenario, you can try any of the below approaches - Download the Enpass app from the Windows Store as well as from our official website. That way, you will have two separate instances of Enpass for you and your wife on your Windows device. Create a separate user for your wife on the Windows device and download the Enpass app.

Hi @aurelien.rasse Our development team is aware of this bug and they are working on fixing it. I will be unable to share any ETA at the moment but will be sure to update this forum once a patch addressing this issue is released. We appreciate your kind understanding and patience in the interim.

Hi @rdfhrn Thank you for sharing the details. It seems that you are using an older version of Enpass. Kindly update your Enpass app to the latest version 6.8.5 and share your findings. If the issue persists, do share the version of the Enpass Extension, OS and browser as well.

Hi @TomsCat I understand that you wish to sync Enpass vaults with different Nextcloud accounts but the browser limits you to login with the first Nextcloud account. In this scenario, I suggest you after syncing your first vault, log out the Nextcloud account from your browser and clear its browser cache and try to sync the second vault. Let me know if again you got the first vault’s Nextcloud account login. Also share the below details with me and I will gladly get this investigated for you - The exact version of the Enpass app and OS you are using on all your devices. Kindly create a demo account and DM me its URL, username and password.

Hi @Vini The Enpass app also shows the 2FA notification for every 2FA supported Item. Could you please share a list of the domains for which Enpass is not showing the 2FA notification? I will then share it with our dedicated team for further checking. #SI-1756

Hi @Vini Enpass’s Password Audit lists all your Items that could be upgraded to app-based 2FA security. From this list, Enpass can help you update those Items to automatically fill in the required one-time codes whenever you log into a 2FA-secured account. To learn more about how you can use Enpass to check for 2FA supported Items, please refer to this link.