Abhishek Dewan

Hi @Lizard Please ensure that your Windows OS is up to date. Otherwise, after creating a manual backup of your Enpass data, try reinstalling the app.

Hi @buggystick Please share the below details and I will get this checked for you- The version of the Enpass app and browser you are using. The URL of all the webpages on which you are unable to enter Passkey.

Hi @pepinfc For troubleshooting purposes, please create manual backup of your data on your devices, then try following the below steps – Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Cloud account'. Please proceed with it and after doing it, enable the synchronization again first on the device with the most recent data and then on the rest of the devices. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. If you have enabled iCloud Advanced data protection, try disabling it. If you have a manual backup/synchonization set up for your data, try reinstalling the Enpass app on the affected device. If the issue persists, please share the below details - The version of the Enpass app and OS you are using on your devices. Any Firewall/Antivirus/VPN service you are using. Have you enabled iCloud Advanced data protection?

Hi @electrolund Both the 6.0.4 and 5.x are older versions of the Enpass app. From the screenshot you have shared, it seems that you have also installed the latest 6.9.1 app version? If you are facing the crash issue with the latest version of the app and you have either created a manual backup/set up synchronization for your Enpass data, try then reinstalling the app. If the issue persists, please share the below details with me, and I’ll have this investigated for you - The version of the Enpass app you are using. Have you downloaded the Enpass app from the WIndows Store or from our official website? Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random? Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

Hi @dabrown Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim. In the meantime, as a workaround, copy the link in the browser and then open the app after getting the ‘Authorization Finished’ page on the browser. Let me know if the workaround helps.

Hi @Zbigniew After an in-depth discussion and investigation, we have successfully replicated the bug. Our development team is actively prioritizing its resolution, and we anticipate releasing a patch to address this issue shortly. We sincerely thank you for your patience and cooperation during this interim period. As a temporary solution, we suggest copying the link from the browser and subsequently opening the app once you encounter the 'Authorization Finished' page in the browser. Please inform us if this workaround proves effective for you. Your feedback is invaluable as we work towards a comprehensive resolution. #SI-3500

Hi @Pacha We appreciate your feedback , and I want to assure you that I have taken note of it. I have promptly shared your input with our development team to help us make future improvements. Your patience during this process is genuinely valued. #SI-3537

Hi @all Following a comprehensive investigation into this matter, we wish to present our findings to you regarding the Enpass app's integration with iCloud. There are two methods through which the Enpass app interacts with iCloud: Direct iCloud Account Usage (Mac Store Version Only): Users can utilize their iCloud account directly from the system without any additional authentication, but please note that this feature is exclusive to the Mac Store version. Browser Navigation with iCloud Account Credentials: Alternatively, users can access iCloud by navigating through a web browser, where they need to input their iCloud account credentials. During our investigation, we identified a bug in the store version that was disrupting the functionality mentioned in the first point. We are pleased to inform you that this issue has been addressed and resolved in the latest release. Consequently, users with one vault and the Mac Store version of the app can now seamlessly sync with ADP enabled. For users utilizing the website version, we recommend trying the store version if you intend to sync only one vault with iCloud. We encourage you to share your feedback and findings with us for further improvements.

Hi @Sleepyhead For troubleshooting purposes, create a manual backup of your Enpass data and then try reinstalling the app. If the issue persists, kindly share the below details - The exact version of the OS you are using. The total number of Vaults, attachments and Items you have saved in the Enpass app.

Hi @OliverD Kindly contact us at support@enpass.io and our team will gladly get this investigated for you.

Hi @sysfox Thank you for sharing the details. I have duly noted your feedback and shared it with out development team for further consideration and feasibility checks. I will also be sure to update this forum once I have more information on this case. Your patience in the meantime is greatly appreciated. #SI-3536

Hi @Kevin Newton If you are facing any particular concern, do elaborate on the issue and share the version of the Enpass app, OS and screenshot of any error that is occurring. I will then gladly assist you with the appropriate steps.

Hi @Zbigniew Kindly share the version of the Enpass app you are using and I'll get this investigated for you.

Hi @JFS We recommend downloading Enpass only from the official source as unverified apk’s may have been tampered with, which could put the security of your data at risk. At the moment, you can download the Enpass app from the AppStore/PlayStore or our official website.

Hi @MrElectrifyer After conducting a comprehensive examination of this matter, we have successfully replicated the issue. Our dedicated team of developers is currently focused on rectifying this as a top priority. A solution to this problem will be incorporated into future versions of the app. We sincerely thank you for your understanding and collaboration during this interim period.

Hi @tomex Thank you for sharing the crash report with us. Our team is investigating this concern on your behalf and we will get back to you soon with an update. #SI-3534 #ECS-43362

Hi @MarcS The Enpass Extension actually requires an active connection with the app to function. Since you mentioned that the Enpass app is unable to connect with Extension even when its running, kindly try the below steps and share your findings with me - Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled. Go to Safari Preferences > Extensions > Enpass . Then click the checkbox next to Enpass Extension in the sidebar. Turn On button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords. Note - If its already enabled, try disabling and then re-enabling this setting. Try clearing the cache and cookies of the browser. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. After creating a manual backup of your Enpass data , try reinstalling the app. If the issue persists, do share a screenshot of the error message as well that you receive when the app in unable to connect with Extension.

Hi @Nomuas I have taken note of your comments and shared them with our dedicated team for thorough feasibility checks and careful consideration . Your patience during this process is greatly appreciated. #SI-3532

Hi @Andre85@paulsiu Our development team is actively working on introducing the Passkeys feature to the Desktop version of the app. However, at this time, we are unable to provide a specific ETA. Rest assured, we will keep our users updated on any advancements related to this feature or the import/export of passkeys. Your cooperation and support are greatly appreciated!

Hi @Schtief Please share the below details with me and I'll get this checked for you. - The version of the OS you are using. Are you facing this issue for all Items or any particular ones? Have you recently imported the Items? If yes, kindly share the name and version of the password manager from which the Items have been imported. Try creating a new Item, then check and confirm if you are facing this issue on that newly created Item?

Hi @threadstone Our development team is aware of this bug and is already working on fixing this concern. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

Hi @Captain_Eric For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps - Remove the synchronization from the connected device and enable the synchronization again. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference ? If they are not, kindly set it to automatic. Try clearing the cache and cookies of the browser or use a different browser to set up sync. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. After creating a manual backup , perform erase everything operation from Enpass Settings → Advanced. Once done, restore the data from the backup file and enable the sync again.

Hi @paulsiu Creating backups and restoring your data will retain all the saved passkeys. However, when exporting your vault to CSV or JSON formats, please note that passkeys will not be included in the export/import process.

Hi @sysfox Please share the version of the Enpass app you are using as well and I'll get this checked for you.

Hi @SebastionSimon Could you please confirm if you tried the troubleshooting steps I shared in my post in this forum? If not, do try them and share your findings with me. If the issue persists, kindly share the requested information along with a screenshot of any error occurring and I'll gladly get this checked for you.