Abhishek Dewan

Hi @MacFreek I will gladly get this investigated for you. Kindly share the below details with me - The version of the Enpass app, OS, Enpass Extension and browser you are using. Have you enabled 'Auto-submit login' setting for this particular Item? If not, kindly enable it and share your findings with me.

Hi @french Thank you for sharing the requested details and we greatly appreciate your cooperation in this matter. We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @jan321 Welcome to the Enpass Forums For troubleshooting purposes, please try exporting your file from 1Password version 7 and then try importing your 1PIF file with the following option selected in “Unencrypted File formats of 1Password “ dropdown as shown in the attached screenshot- If the issue persists, please share the exact version of the Enpass app, MacOS and a screenshot of the error which is occurring when you import v7 file of 1Password in Enpass.

Hi @JeffB We have taken note of your feature request and have also forwarded it to our dedicated development team so they may consider it for future Enpass updates. Your patience is highly appreciated! #SI-3304

Hi @kvinar I have already shared all the details with our development team, and they are working on a fix. Right now, I will be unable to share any ETA as a fix is only released for any issue after thorough testing. Rest assured, I will certainly update this forum when a fix for this issue is released, or if we require any additional information. Please bear with us while we work on fixing this, and we appreciate your kind understanding in this case.

Hi @Dietmar Hellberg Welcome to the Enpass Forums. The Enpass One-Time plan is a single user multi platform license for personal use only and it is not possible to add family members to it. In this case, I would recommend getting the Family license, which can be purchased from our official website on a yearly basis. For pricing and features, please refer to the this link.

Hi @french We are looking into the reported concern. To proceed with the investigation, our team of experts require some additional information. Please perform the below steps and share your findings - Open the Enpass in the PC device. Go to Enpass settings → Vault→ choose the vault in which data is imported. Take the backup of the vault and save it locally on the device. Open the Enpass app on the mobile device. Click on the Settings tab → Vaults → '+' icon to add a new vault. Click on 'On this device' → Wi-Fi → Enter the shown URL in the desktop device and choose the recently saved backup file. Complete the process of restoring the backup file. Now open the Item that previously threw the error and share your findings. If you still get the same error, then please follow these steps - Open the Enpass app on PC device. Open the Item that shows the error in the mobile device. Click on the three dots menu at the top right corner. Click on the share option(if you use any psk to encrypt that Item, please remove it). Click on copy to clipboard and then share that copied data with us. Note: If there is any sensitive information in that Item, please first edit that field with any random data and then proceed. You can also DM me the details.

Hi @Ivarson We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @Salmathogan Welcome to the Enpass Forums. Our development team is still looking into the requested feature. I will be unable to share any ETA at the moment but will be sure to update this forum once it is released. We appreciate your kind understanding and patience in the interim.

Hi @Dani Our development team is still looking into the suggestion you shared with us. I will be unable to share any ETA at the moment but will be sure to update this forum once it is released. We appreciate your kind understanding and patience in the interim.

Hi @Ivarson I have forwarded this concern to our dedicated team and will get back to you soon with an update. Thank you for your patience int he meantime. #SI-3296

Hi @mimielee Welcome to the Enpass Forums. Kindly share your query with us at support@enpass.io, and our team will assist you further with this request. We appreciate your kind understanding in this matter.

Hi @Geovani Welcome to the Enpass Forums. We are looking into it for you and will get back to you soon with an update.

Hi @xmestessox We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @Obriendj Welcome to the Enpass Forums. For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, please share the below details with me, and I’ll have this investigated for you - 1. The version of the Enpass app and OS you are using. 2. Is the app crashing for you after a certain step, ie, browsing through Items, after editing an Item, creating a new Item, etc? Or is it completely random? 3. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

Hi @Business_User Our dedicated team is already aware of this feature request and they are working on implementing it. I will be unable to share any ETA right now but will be sure to update this forum once we release this feature . Your cooperation and patience in the meantime are appreciated. #SI-978

Hi @turbowolf Welcome to the Enpass Forums. I would like to share that none of the data or encryption keys is stored on our server. Until the admin knows your master password, any access to the encrypted vault file by other means is of no use.

Hi @Nyana Welcome to the Enpass Forums. For troubleshooting purposes, please try the below steps - Kindly check and ensure that the OS and browser is upto date. Try restarting your device. After creating a manual backup of your data, reinstall the Enpass app. If the issue persists, please share the version of the Enpass Extension as well and I'll have this further investigated for you.

Hi @Octapus@sgrienen Thank you for sharing the details. I have forwarded this concern to our dedicated team and will get back to you soon with an update. @sgrienen,please DM me the webpage on which you are facing this concern and I will also get it checked. #SI-3293

Hi @zuroma We are looking into the reported concern for you. Could you please confirm if you are facing this issue every time your PC goes into sleep mode or just once after quit and restart?

Hi @Jehu Welcome to the Enpass Forums. Our dedicated team is already aware of this feature request and they are working on implementing it. I will be unable to share any ETA right now but will be sure to update this forum once we release this feature. Your cooperation and patience in the meantime are appreciated.

HI @cubeside Welcome to the Enpass Forums. To delete the Enpass Vault from your iOS device, go to Enpass Settings -> Vaults -> Select the Vault -> 3 Dots (Top right side) -> Remove Vault. Note - Only secondary Vaults can be removed by the above method. To remove the primary Vault, you will need to delete the Enpass app.

Hi @Lightsabre Welcome to the Enpass Forums. We have taken note of your feature request and have also forwarded it to our dedicated development team so they may consider it for future Enpass updates. Your patience is highly appreciated! #SI-642

Hi @CptnAwesome Welcome to the Enpass Forums. For troubleshooting purposes, please follow the below steps - Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled. Refer to this link and ensure that you have set up Enpass Extension correctly, especially the Autofill popup menu Setting. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here. Try clearing the cache and cookies of the browser. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. If the issue persists, kindly share the below details with me - The exact version of the Enpass app, OS, Enpass Extension and browser you are using. The URL of the webpages on which you are facing this concern.

Hi @Alfonso Zubizarreta Enpass data can be synced across all your devices without sending any data to the Enpass server. To set up synchronization, you will need to enter your cloud account credentials for Enpass to access and store encrypted data in your cloud account. Please refer to this link for more information.