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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @DanielW

    Thank you for sharing the details.

    I'm discussing this case with our dedicated team and will get back to you soon with an update. In the meantime, try adding the websites on which this issue is occurring to the block list on the Enpass Extension Settings page. Here's how you can do it - 

    1. On your browser, right click on Enpass Extension -> Options.
    2. On the Enpass Extension Settings page, scroll down to “ Inline Autofill Menu Blocklist“, copy the URL of the webpage where this issue is occurring and paste it in the “ Add URL “ field.

      image.png.de520aa84950709a1c3f68d329e1bcf9.png

     

     

     

     

     

     

     

     

     

     

     

    #SI-3269

     

  2. Hi @ttk

    To assist you better with this concern, please share the below details with me -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. The URL of the webpages on which you are facing this concern.
    3. A screenshot of any error occurring or a short video showing this behavior would be helpful.

    Note - You can share the recording with us at support@enpass.io and mention this forum.

  3. Hi @dmc28

    Please share the below details with me, and I’ll have this investigated for you

    1.     The version of the Enpass app and OS you are using.

    2.     Have you downloaded the Enpass app from the MacApp Store or from our official website?

    3.     Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random?

    4.     Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

    5.     Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

  4. Hi @coryb

    Thank you for your kind words!

    Our dedicated development team is already aware of the demand for this feature. Moreover, I have also shared your comments with the team and will be sure to update this forum once it is implemented. We appreciate your cooperation and support in the interim.

    #SI-618

  5. Hi @gahawy

    For troubleshooting purposes, please try the below steps -

    1. Kindly check and ensure that you have set up autofill correctly and you are not missing any crucial steps by referring to this link.
    2. If you are facing this concern for any particular app/webpage, take a note of your credentials of this app/website, then remove the item that you have saved in your Enpass app. After filling in the credentials again, save the Item and try autofilling.
    3. In case you are using multiple vaults, please ensure that you have selected the correct vault from which you would like to autofill.

    If the issue persists, please share the below details -

    1. The version of the Enpass app and browser you are using.
    2. The apps/webpages on which you are facing this concern.
  6. Hi @Abi

    Thank you for trying the steps I shared in my post.

    Kindly share the below details with me and I'll gladly get this further investigated for you -

    1. Are you using any Firewall/VPN/Antivirus service on your Windows 11 device?
    2. Have you enabled iCloud data protection?
  7. Hi @Jehaan

    Welcome to the Enpass Forums

    Kindly check and confirm that you have updated your Enpass app, OS and browser. If the issue persists, please share the below details -

    1. The version of the Enpass app, and browser you are using.
    2. A screenshot of any error occurring and a short video showing this issue would be helpful.

    Note - You can share the video with us at support@enpass.io and mention this forum.

  8. Hi @Piotr

    Welcome to the Enpass Forums.

    For security reasons, your iCloud session expires periodically. Please refer to this link for our handy step-by-step guide to resolve this issue. If the problem persists, kindly share the version of the Enpass app and OS you are using and I'll get this investigated for you.

    • Like 1
  9. Hi @intheweeds

    Welcome to the Enpass Forums.

    I will gladly assist you with the concerns you are facing with the Enpass app -

    "Enpass app can be accidentally Quit if it is inadvertently brought to the front" - 

    As Enpass is an offline password manager, all your data is stored locally on your device. Enpass Browser extensions work in conjunction with the desktop application for autofilling usernames, passwords, credit cards, and identities on web pages. That is the reason for the Extension and autofilling to work, the Enpass app needs to be running in the background.

    You can change the auto lock behaviour in this case by disabling the option 'Autolock When -> Main Window is closed' from Enpass app -> Settings -> Security so that the app will continue to run in the background even if you accidentally quit the app.

    "The keyboard shortcut opens a fresh instance of the auto-fill window despite the browser being the foreground app" - 

    To use the Enpass browser extension, you can create your own keyboard shortcuts on the browser. Keyboard shortcuts save you time to activate the Enpass extension, lock the Enpass app, and use Autofill for a single matching item on the browser. I would highly recommend checking this link to know about setting the Keyboard shortcut and the behaviour of each shortcut depending on the browser you are using.

    "Inconsistent auto-fill in the browser" / "The auto-fill dialog has inconsistent locations where it appears" -

    To investigate this concern, we will require some additional information -

    1. The version of the Enpass app, OS, browser and Enpass Extension you are using.
    2. The webpages on which you are seeing inconsistent autofill behavior.
    3. The webpages/inconsistent locations in which the autofill is popping up. A screenshot showing this behavior for such webpages would also be helpful.
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