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Abhishek Dewan

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Posts posted by Abhishek Dewan

  1. How to keep Enpass in background to avoid entering in master password?

    in Windows PC

    Posted

    Hi @spinedoc777

    For troubleshooting purposes, please review the below settings and try the troubleshooting steps -

    1. Check that PIN is enabled and set up in your Enpass app Settings -> Security -> Quick Unlock. If the setting is already enabled, try disabling and enabling it again.
    2. For accessing the app through PIN, Enpass needs to be running in the background. Please check for any apps which maybe interfering by removing the Enpass app from the background.
    3. Create a manual backup for your Enpass data and then reinstall the app.

    If none of the above steps help, please share the below details with me and I'll have this further investigated for you -

    1. The version of the Enpass app you are using.
    2. Have you downloaded the Enpass app from the Microsoft Store or from our official website?
    3. Check and observe if the Enpass app is running in the background before it asks for the master password.

  2. Enpass multi device with webdav sync

    in Enpass Support & Troubleshooting

    Posted

    Hi @qla

    For troubleshooting purposes, please try the below steps -

    1. Remove the synchronization from all the connected devices and enable the sync again. Also, try restarting your server.

    2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

    If the issue persists, please share the below details and I will have this further investigated for you -

    1. The version of the Enpass app and OS of all the devices on which you are using Enpass.
    2. A screenshot of the error occurring would be helpful.
    3. Any VPN/Firewall/Antivirus application you are using.
    4. If possible, kindly create a Demo account and DM me its username, password and URL. That will help us in getting to the root of this issue.

  11. Why did I become a lite user?

    in Mac

    Posted

    Hi @QDTH

    Welcome to the Enpass Forums.

    To access your Enpass Premium license on multiple devices, you will need to register on your app via the email address with which you bought the license. You can refer to the steps in this link on how to do so.


    Otherwise, please contact us at support@enpass.io and share the email address with which you bought the license along with the purchase receipt, and we will have this further investigated for you.

  12. WebDav Sync Not working anymore

    in Desktop

    Posted

    Hi @chris132

    Our dedicated team is already aware of the issue where in some instances, the user may get the error 'Incorrect username of password' when setting up Webdav sync. Unfortunately, I will be unable to share any ETA for the fix but rest assured, our development is working on a patch which will be released soon. We appreciate your kind understand and patience in this matter.

    #SI-3070

  13. pCloud

    in Feature requests

    Posted

    Hi @Fadi

    Enpass is always grateful for our active users and your efforts in notifying us of this feature. I forwarded this request to our developers and would like to inform you that they have investigated its feasibility & unfortunately, this request cannot be taken into consideration. Your support and effort are greatly appreciated.

     

  15. Yubikey Support

    in Purchasing Enpass

    Posted

    Hi @Fadi

    I certainly understand your point. Support for Yubikey is already on our development roadmap. Unfortunately, I will be unable to share any ETA for the same but rest assured, I'm following up on this matter and will be sure to post any updates regarding this feature's implementation. Your kind understanding in the meantime is appreciated.

  18. Master password rejected – only on iOS

    in iOS

    Posted

    Hi @MartinH

    For troubleshooting purposes, I recommend checking our highly useful troubleshooting guide. If the instructions in the above link do not help, kindly share the below details with me, and I’ll get this investigated for you - 
     

    1. Please share a screenshot of any error message you are getting.
    2. The number of vaults you have in your iOS Enpass app.
       

    Also, if you have synchronised your Enpass vault data from your other Macs to your iPhone Enpass app in a secondary vault, then you can remove that secondary vault without deleting the app. However, this is not possible when you are synchronizing in your Primary vault on your iOS device. In the case of the latter scenario, after creating a manual backup of your Enpass data on your iOS device, you can try reinstalling the app.

     

  22. Connection Error: Edge Browser Extension

    in Windows PC

    Posted

    Hi @Shmanich

    Welcome to the Enpass Forums.

    Please ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.


    I would also suggest checking that you have the latest version of the browser installed, re-configuring the extension, and reinstalling it from here. You can also try unchecking the ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication. Moreover, if you are using any VPN/Firewall/Antivirus application, please ensure that you have allowed access to Enpass.

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