Abhishek Dewan

Hi @enpasss

Welcome to the Enpass Forums.

Apologies for the inconvenience caused to you in this matter. We are aware of the crash issue some users are facing with our Windows App. Our development team is working on a fix which will be released soon.

In the meantime, could you please share the crash report with us, which is automatically generated after the crash? Moreover, please mention the URL of this forum in the comment box of the report so we know that the report is linked with this forum.

SI-2761

Hi @mheaney

Welcome to the Enpass community.

For troubleshooting purposes, I would suggest you disconnect the Wifi-Sync server from all the connected devices and set it up manually by following the steps in this link. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server.

If the issue persists then please share the following details, so that I can get this issue investigated by our concerned team.

1. The version of the Enpass app and OS you are using on your Mac and iPhone.

2. A screenshot of the error occurring would be helpful.

#SI-2799

Hi @Help

Welcome to the Enpass Forums.

This is definitely a very peculiar occurrence. Could you please confirm if you synchronized your Enpass vault data or created a manual backup? If yes, I suggest reinstalling your Enpass app and restoring your data via the cloud server/backup file. If the issue persists, please share the version of the Enpass app you are using and I'll get this further investigated for you.

Hi @Orangenal name

Thank you for the details.

We have recently updated our application to ver 6.8.0. Could you please update your Enpass app and let me know if the issue persists?

Hi @Ivarson

I appreciate you trying the steps and sharing your results with me. I have forwarded this concern to our dedicated technical team for testing. I will notify you on this forum as soon as they provide me with an update. Thank you for your patience in the interim.

#SI-2785

Hi @Paulo Guedes

Welcome to the Enpass Forums.

Thanks a lot for showing interest in Enpass translation for Brazilian Portuguese. At the moment we are busy with adding more features and product development. We will let you know once we are ready with adding more translations.

Thanks again 

Hi @justaguy

Turning on the Ambiguous Characters toggle allows the use of characters that can sometimes be mistaken for each other by the human eye: 0 and O, 1 and I (uppercase i) and l (lower case L). In case of any confusion, you can also refer to our online guide.

Hi @all

Enpass appreciates your efforts in letting us know about the crash on the Android Enpass app. Our development team has reproduced the bug from which this issue is arising and is working on a fix. Soon, we will release a patch that will address this issue. We appreciate your patience and support while we work on resolving it.

#SI-2774

Hi @Ivarson

The bug that caused this issue has been reproduced on our end, and our dedicated team is now working on fixing it. This issue will be addressed shortly with a patch. We appreciate your patience while we work on the fix.

Hi @Axxel H

We were able to reproduce the bug on our end, due to which this issue is occurring, and our dedicated team is now working on fixing it. Soon, a patch addressing this issue will be released. Your patience in the meantime is appreciated.

SI-2786

Hi @Ivarson

Thank you for the details.

I have forwarded your concern to our dedicated testing team and will be sure to update you regarding any updates in this matter. Your patience in the meantime is appreciated.

SI-2788

Hi @bunnyhero

I'm afraid it is not possible to disable it, however, I have duly noted your feedback for improvements in this case. We appreciate your patience in the meantime.

Hi @Axxel H

Apologies for the hassles caused to you in this matter. Kindly share the below details with me and I'll get this investigated for you -

1. The version of the OS you are using on which you are facing this concern.
2. Are you also encountering any error message with this issue? If yes, kindly share a screenshot of it with me.

Hi @Ivarson

Thanks for bringing this issue to our attention.

I have forwarded this concern to our dedicated tech team for testing purposes. In the meantime, could you please try removing the synchronization from all the connected devices? While doing so, you will also get an option to 'Delete data from DropBox'. Please proceed with it and after doing it, enable the synchronization again on your devices one by one. Let me know if the issue persists.

Hi @Önny

Apologies for the inconvenience caused to you in this matter. We are aware of the issue some users are facing with syncing through the WebDav service after the recent update. Our dedicated development team is working on resolving it, and a fix for this issue will be available soon.

Regarding the Face ID not working on your iOS device, could you please check once if its enabled in your iOS Enpass App Settings -> Security? Also, could you please elaborate more on this concern and share a screenshot of any error occurring? I will then get this further investigated.

SI-2681

Hi @Gakubuchi

The file size may differ when the backup is created on different devices, even if they have the same content. It depends on various factors like the number of vaults, Items, attachments etc. I mentioned creating a manual backup just as a safety measure. When you disconnect the synchronization from the vault, you must be getting an option to delete the data from OneDrive (Please refer to the attached image). Kindly proceed with it by enabling this option on all your connected devices and once done, enable the synchronization again on your devices one by one.

Otherwise, please share the crash report with us. Crash report automatically generates after the application has crashed and screen looks similar to the screenshot attached below. Please mention the URL of this forum in the comment box as-well.

Hi @JeffB

That's great! I appreciate you notifying me and sharing the steps you took to reduce the file size when the backup files caused slowness. I'm sure it will be beneficial for anyone facing a similar issue. If you face the slowness issue again, feel free to update this forum, and I'll be happy to assist you with it 

Hi @bunnyhero

Older shortcuts redirecting users to keyboard shortcuts page is deliberately done to inform the users of the new feature’s availability. Enpass now gives their users the flexibility so they can set new (valid) shortcuts of their choice.

Hi @Ivarson

We have reproduced the bug on our end, which results in the Item counter not being accurate. The Enpass development team is now working on a patch to fix this issue. Your patience is appreciated while we work on resolving this issue.

Hi @Ivarson

To get the concern you are facing investigated, could you please also share the Android version you are using? Awaiting your response

Hi @troypulk1 @juherr,

Welcome to the Enpass Forums.

I have forwarded your concern regarding crashes on your Android device to our dedicated testing team. As soon they update me, I will notify you on this forum. Thanks for your patience in the interim.

Hi @Enrico Götsch

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Thanks!

Hi @sacha0501

Thanks for confirming your Enpass version. I have forwarded the details to our testing team for a thorough investigation of this issue and will get back to you soon with an update.

Hi @wmc

Thank you for the details.

I'm afraid it is not possible to roll back to previous Extension versions. We have recently updated our Enpass browser extension to version 6.7.5. Could you please update your Extension and share your findings with me?

Also, as suggested by @Monyker, I would recommend checking if you have multiple Enpass (Windows Store version along with Website version) installed on your device. In this scenario, the Enpass Extension may try to link with the Enpass app you are not using, resulting in the error.

Hi @JeffB

I completely understand your point. The file size may differ when the backup is created on different devices, even if they have the same content. It depends on various factors like the number of vaults, Items, attachments etc.