Jump to content
Enpass Discussion Forum

Abhishek Dewan

Enpass team member
  • Posts

    1591
  • Joined

  • Days Won

    85

Posts posted by Abhishek Dewan

  1. Hi @Luuk

    We are looking into the concern reported by you. As per our observation, Authelia based login is used by multiple webpages. Different webpages have different Enpass behavior, so the reported issue issue can be specific to a particular webpage. It will help us best if you could please share the URL of your webpage or save the webpage and share the same with us.

    To save the webpage, please refer to the below steps -

    1. On your browser, open the webpage on which the issue is occurring.
    2. Use the command “Ctrl + S“ to save the webpage to your Desktop OR you can right-click on the webpage → Save Page As → Save.
    3. An HTML file and a folder of that webpage will be saved on your PC. Select both documents and compress them into a ZIP file.
    4. Then share that ZIP file with us, and we will get this issue further investigated.
    • Like 1
  2. Hi @compoundbow83

    Regarding the Touch ID not working and Enpass not accepting master password on first attempt in Mac, our testing team requires some additional information in this matter -

    1. Is there any particular scenario where you face this issue. Like waking device from sleep, or system startup?

    2. Are you having multiple users setup in your device with different Enpass Application setup for all users or have multiple Enpass versions(Store and website) set up?

    Thank you for your cooperation in this matter.

  3. Hi @firewally

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please try re-configuring the extension, and reinstalling it from here. If the issue persists, kindly share the below details with me and I'll have this further investigated for you -

    1. A screenshot of any error occurring would be helpful.
    2. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.
  4. Hi @paulsiu

    It is definitely a strange occurrence. As synchronization in Enpass depends on time stamps, please ensure that the time setting on all your devices is set to automatic and there is no discrepancy. Moreover, each sync is time-stamped, and you can check your sync status any time:

    1. Go to Settings > Vaults, and select the vault you want to check.
    2. Under the heading Last Synchronized, you will find the time stamp of the most recent sync.
  5. Hi @newuser

    Welcome to the Enpass Forums.

    For troubleshooting purposes, I would recommend going through the steps in this link and ensuring that you have set up the Autofill settings for your iOS correctly. If everything is set up correctly, create a manual backup/set up synchronization for your Enpass data and then reinstall the app. Let me know if the issue persists.

  6. Hi @Luuk

    For quick troubleshooting purposes, please try the below steps and let me know if they help -

    1. Take a note of your credentials of this website, then remove the item that you have saved in your Enpass app for this web page.
    2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
      image.png.5ec7601c16ba695a59ad5e8279d692f8.png
    3. Try autofilling again on the same web page, and share your findings with me.

    If the issue persists, kindly share the below details with me and I'll have this further investigated for you -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. Are you facing this issue on multiple browsers?
    • Like 1
  7. Hi @compoundbow83

    I have notified our testing team regarding the concerns you are still facing and will get back to you soon with an update. As for "Unable to connect 2 Vaults with Webdav" error, I will require some additional information for a thorough investigation of this issue. Kindly create a demo account of your Webdav and DM me the username, password and URL. We appreciate your co-operation in this matter.

  8. Hi @paulsiu

    As suggested by @Ivarson, please try restoring a previous backup on your old pc and then synchronize the data. You can refer to the below steps -

    1. Disconnect the synchronization for this vault from all the connected devices.
    2. Create a manual backup of your recent data on your old pc and check if you enabled Auto-backups (this setting can be found under Enpass Settings -> Backup -> Auto backup). 
    3. If yes, try restoring a previous backup from the same path and confirm if all your data has been restored. After confirming, set up synchronization on this old pc first and then on the rest of the devices.
  9. Hi @kwitsi

    Welcome to the Enpass Forums.

    I will gladly assist you with your concern. Could you please confirm if by 'validating', you mean validating your license by registering or does the app crash every time you try to synchronize via your Webdav server?

    If the app is crashing during the synchronization process, if possible, could you please create a Demo account of your Webdav and DM me its username, password and URL? That will help us immensely in reproducing this issue on our end.

  10. Hi @Alx

    We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is now working on resolving it as a priority. Moreover, soon a patch addressing this issue will be released for the future Enpass versions. Your kind patience and cooperation in the meantime are appreciated.

  11. Hi @Brian185

    I can certainly understand your disappointment in this matter. Our dedicated team is working on resolving the rest of the issues which you reported, and soon a patch addressing those concerns will be released. Being a customer-eccentric organization, it is never our intention to inconvenience our users like that. Your cooperation, while we work on rolling out the rest of the fixes, is greatly appreciated.

  12. Hi @fabwal

    Thank you for sharing the details.

    We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is now working on resolving it as a priority. Moreover, soon a patch addressing this issue will be released for the future Enpass versions.

    In the meantime, as a work around, you can follow the below steps -

    1. Connect with Webdav.

    2. Use https://www.advibe.de/remote.php/webdav/  as the URL field

    Also for any Nextcloud URL, you can append /remote.php/webdav/ to connect it using Webdav.

    #SI-3123

  13. Hi @Alx

    I can certainly understand your disappointment in this matter, and I appreciate you sharing the feedback with me that you are still facing this issue even after updating to the latest ver 6.8.3. Moreover, I have notified our testing team to thoroughly analyze the issue once again in order to get to the root of this concern. We appreciate your patience in the meantime and apologize for any inconvenience caused to you in this matter.

    Also, if you are facing a similar issue @David Jameson, kindly DM me the details of the WebDav demo account, its login id, password and the URL. I'll then have this further investigated for you.

    #SI-3120

×
×
  • Create New...