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Posts
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Posts posted by Abhishek Dewan
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Hi @Brukasmj
Welcome to the Enpass Forums.
Adding to what @Ivarson said, for security reasons we also recommend keeping your Items segregated and ensuring that all of your Items have a unique and strong password. Keeping a different password for your Items greatly enhances the security of your logins, as weak and stolen passwords are the main causes of data breaches. Even strong passwords become vulnerable if they are reused for multiple accounts.
We also have a very handy Password generator tool built into our app, which you can utilize for creating strong and unique passwords for all your Items! Please refer to this link to know more about using the Password generator.
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Hi @Punk Funk
The Primary vault is the first main vault that is automatically created when you install the Enpass app and it cannot be deleted separately (without uninstalling the main app). To remedy this situation, please ensure that the data of the Enpass app on your PC is up to date and synchronized via your OneDrive account.
After that, simply reinstall the Enpass app on your Android device and on the welcome screen of the Enpass application on your handset, choose to Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue. All the passwords will be synced to your handset.
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Hi @CHLe
We are looking into the concern reported by you but require some additional information to proceed further with the investigation. Could you please confirm the Webdav server you are using? Your co-operation in this matter is appreciated.
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Hi @Ivarson
I certainly understand that it is taking us a while to fix the reported issue. Unfortunately, I am unable to share an ETA for this issue. Rest assured that we are working on a solution, and I have also shared your comments with our development team as feedback. Your patience in the interim is appreciated.
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Hi @Ivarson
Our development team is aware of the reported issue, and they are working on a patch to fix it. Unfortunately, I will be unable to share any ETA for the same at the moment. Your kind patience and cooperation in the meantime are appreciated.
#SI-2854
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Hi @Passer
We were able to reproduce the bug on our end, due to which this issue is occurring. Our dedicated development team is now working on fixing it, and a patch addressing this issue will be released for future Enpass versions. We appreciate your co-operation and support in the interim.
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Hi @CHLe
Thank you for sharing the details.
I have forwarded this concern for further testing to our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.
#SI-3106
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Hi @CHLe
To assist you better with your query, please share the below details with me and I'll have this investigated for you -
- The version of the Enpass app you are using on your iOS device.
- The total number of Items and attachments you have added in the vaults.
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Thank you for sharing the details.
I have forwarded this concern to our testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.
#SI-3103
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Welcome to the Enpass Forums.
For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share/DM me the below details and I'll have this further investigated for you -
- The version of the OS you are using on your iPhone.
- If possible, please create a demo account of your WebDav and share its login-id and password along with the URL
Moreover, soon we will be launching Enpass stable build ver 6.8.3 for Android and iOS as well.
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Hi @Ian
To maintain the smooth functioning of the Enpass Extension and a seamless auto-filling experience, the “Payment Methods” in the Chrome browser is handled by Enpass Extension. As Enpass safely secures your passwords, login information, documents, payment methods etc, Google’s password manager will hinder the auto-filling process, which will impact the overall user experience with our application.
Moreover, Enpass extension controls the mentioned behavior when you have enabled “Set as default” from extension settings. Firstly you can fill payments from the Enpass extension by first adding them in Enpass. Secondly, if you want to fill through chrome saved payments and think Enpass is blocking it, you can disable “Set as Default”. However, we don’t recommend this workaround as if enabled, then the chrome popup and Enpass inline menu will get displayed where the chrome popup will always be on top of the inline menu.
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Hi @Passer
For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, kindly share the below details with me and I'll have this investigated for you -
- The version of the Enpass app and OS you are using.
- A screenshot of any error occurring would be helpful.
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Hi @reace
If I have understood your concern correctly, and do correct me if I'm wrong, you are unable to restore your Enpass vault on your Windows PC as you are getting incorrect master password error? If that is correct, for quick troubleshooting, I recommend you check this highly useful troubleshooting guide.
If the instructions in the above link do not help, kindly share the below details with me and I’ll get this investigated for you -
- The version of the Enpass app and OS you are using on your devices.
- Please share a screenshot of any error message you are getting.
- Do you have Enpass application on any other of your devices and are you able to access your data? Is the master password working on those devices or are you accessing the Enpass app through biometrics/Face ID?
- The number of vaults you have in your Enpass app.
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Hi @joeldatabox, @dab
I can certainly understand your disappointment in this matter.
Unfortunately, I will not be able to share any exact ETA for when the new build/beta will be launched for other platforms. Rest assured that our development team is working hard to roll out the updates on all platforms as soon as possible. Any inconvenience caused is deeply regretted, and we appreciate your patience and support in the meantime.
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Hi @Saptak
At the moment, Enpass does not support the Samsung Internet browser for auto-filling. It is on our development roadmap, and currently, we do not have any ETA for the same. I recommend using any other supported browser. Your patience in the meantime is appreciated while we work on implementing it for future Enpass versions.
#SI-1167
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Hi @Sophi
Welcome to the Enpass Forums.
Adding to @Ivarson's comment, Enpass is an offline password manager, so all your data is stored locally on your device, and we have no access to it. This ensures maximum security for your confidential data. Moreover, your data in Enpass is fully encrypted by a 256-bit AES encryption, SQLCipher peer-reviewed, open-source encryption engine, and 100,000 rounds of PBKDF2-HMAC-SHA512. As a result of this level of encryption, you are protected against brute force attacks and side-channel attacks. If your laptop is stolen and a hacker manages to gain access to your vault, only encrypted data/characters will be visible to him.
Using biometric data, such as fingerprints or face IDs, the chances of a successful attack are virtually zero. The Enpass App is designed on a zero-knowledge policy, requiring only a Master Password to access your data.
You will be interested in knowing that Enpass also provides a Portable(USB/Pen-Drive) KeyFile option, which acts as a 2FA, which means the login requires the master password as well as the key file combination to authenticate. By doing so, even if your laptop gets stolen and a hacker figure outs your Master Password, it will be impossible for him to access your information without a portable Key file.
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Hi @arajara
Welcome to the Enpass Forums.
For troubleshooting purposes, please try the below steps and share your findings with me -
- Make sure to take the complete backup of Enpass data and save it locally.
- Disconnect the sync from all devices that are synced with Dropbox.
- Open Dropbox on any browser on your device --> Go to App --> Enpass folder--> Vault.enpassdbsync --> Rename it as Old vault.enpassdbsync.
- Now open Enpass and connect with Dropbox Sync on all devices.
If the issue persists, please share the below details with me and I'll have this investigated for you -
- The version of the Enpass app and OS of all the devices on which you are facing this issue.
- A screenshot of the error occurring would be helpful.
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Hi @Gakubuchi
I'm glad to hear that the issues you were facing have been resolved! For any concerns/queries, you can always contact us at support@enpass.io, and our team will be happy to assist you!
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Hi @all
We have released the Enpass beta for Mac(v6.8.3), in which we have addressed this issue. We would appreciate it if you could try the beta version and share your findings with us.
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Hi @nadia
Welcome to the Enpass Community!
I would suggest checking out this link for our handy guide on adding fields and sections. For troubleshooting purposes, you can also create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details with me, and I'll have this investigated for you -
- The version of the Enpass app and OS you are using.
- Is the URL section greyed out or not present at all?
- Is this issue occurring for all the Items you are trying to add or specific ones?
- A screenshot of the issue you are facing or any error occurring would be helpful.
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Hi @all
Thank you for your patience while we investigated this concern.
We were able to reproduce this issue on our end, and our dedicated team is working on a fix which will be implemented in the upcoming build. In the meantime, for Windows and Mac users, we have launched Enpass beta v6.8.3. You can try the beta version from here, and any feedback related to this issue would be appreciated.
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Hi @Mattia
We are aware of this issue some users are experiencing with our application. Our development team is working on fixing it, and a patch addressing this issue will be released for the future Enpass versions. We appreciate your patience in the meantime.
#SI-2784
#SI-2784
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Hi @Dani
I'm glad to hear that the issue you were facing got resolved! For any concerns/queries, you can always contact us at support@enpass.io, and our team will be happy to assist you!
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Hi @Schtief
We have identified some issues on our end, due to which we believe this issue is occurring. Our dedicated development is now working on correcting it, and a fix will be available in the upcoming release. In the meantime, you can also try our beta for the Enpass version (6.8.3) from here. Any feedback will be much appreciated.
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Define password rules in password generator that are specific for a site instead of universal
in Feature requests
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Hi @Rojma
With the recent Enpass update (ver 6.8.3), our built-in Password Generator now checks if a website has specific password requirements before generating password suggestions. This operation is performed automatically by our app, and according to the requirements of the webpage, the password is suggested to the user.
Moreover, you can also check if the generated password is as per the requirements of the webpage by -