Abhishek Dewan

Hi @Axeriano Please try the troubleshooting steps I mentioned and share the requested details if the issue persists. Thank you for sharing the details @Schtief. Do give the troubleshooting steps a try and let me know if you are still facing this issue.

Hi @Schtief We are looking into the concern reported by you but require some additional information in this case - On which all devices ( along with OS version) are you using Enpass. Number of items and vaults. Cloud services you are using to sync? "In the counter 20 duplicates are marked and when counting there are only 19 (with the NOT duplicate login included)." Can you please explain a little bit more, it will help in a clear understanding of the problem before proceeding further, or a screenshot of the issue?

Hi @Bob2 We are investigating the issue which you reported. Our dedicated team is looking into it but requires some additional information in this case. Could you please check and share the size of the vault.enpassdb file? The complete path is library/Container/Enpass/Data/Documents/Primary/vault.enpassdb. Your cooperation in this case is appreciated.

Hi @Maarten We have reproduced the bug on our end, due to which this issue is occurring, and our dedicated development team is now working on fixing it. A patch addressing this issue will be released for future Enpass versions. We appreciate your patience and cooperation in the interim.

Hi @Business_User Welcome to the Enpass Forums. Please share the version of the Enpass app and OS you are using on your device and I'll have this further investigated for you.

Hi @Maarten Thank you for sharing the details. I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3073

Hi @Bob2 Thank you for sharing the details. I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3072

Hi @RobATX Thank you for sharing the details. I have forwarded this concern to our dedicated testing team. As soon as they update me on this matter, I'll be sure to notify you on this forum. Your patience in the meantime is appreciated. #SI-3071

Hi @Schtief I have notified our testing team regarding this issue and I'm now discussing this case with them. In case of any updates on this matter, I will be sure to notify you.

Hi @SchieferJ For troubleshooting purposes, please follow the below steps and share your findings with me - Ensure that time is set to Automatic on all your devices and there is no time difference. Disconnect the synchronization from all the connected devices. Then enable the synchronization first on the device with the most recent data and then on the rest of the devices. I would also recommend restarting your Webdav server once. If the issue persists, please share the below details with me and I'll have this further investigated for you - The version of the Enpass app and OS of your iOS device. A screenshot of any error occurring would be helpful.

Hi @ng4ever For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, please share the below details with me and I'll get this checked for you - The version of the Enpass app and OS you are using. Are you facing this issue on multiple devices?

Hi @Bob2 Welcome to the Enpass Forums. Please share the below details with me, and I'll have this further investigated for you - The version of the Enpass app and OS you are using on your iPhone and Mac. The number of Items and vaults you have saved in your Enpass app on both devices. Is there any particular step after which the lag occurs (updating an Item, adding a new Item etc) on your devices? Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

Hi @klaona I have forwarded this concern to our testing team and I'm discussing this issue with them. In case of any updates, I will be sure to notify you on this forum. Your patience in the meantime is appreciated. #SI-3065

Ho @RobATX Welcome to the Enpass Community! Please share the below details with me, and I'll have this further investigated for you - The version of the Enpass app you are using on your iPhone. The number of Items and vaults you have saved in your Enpass app.

Hi @agent92 It seems that Enpass is picking the wrong scale factor for your display. Please refer to our handy guide on correcting the Enpass display. If the issue persists, please share the below details with me and I'll have this further investigated for you - The version of the Enpass app and OS you are using. A screenshot of the incorrect display would be helpful.

Hi @Zoran Welcome to the Enpass Forums. If I have understood your query correctly, and do correct me if I'm wrong, do you wish to view the Items that you have added to your secondary vault? If that is correct, you can do so by changing the vault in the vault selection menu on the top left side of the Enpass app -

Hi @macRBC For troubleshooting purposes, I would recommend going through the steps in this link and ensuring that you have set up the Autofill settings for your iOS correctly. I would also recommend disabling and then enabling the Autofill Setting. If the issue persists, kindly share the below details with me and I'll have this investigated for you - The version of the Enpass app and Safari browser you are using. Are you facing this issue on all the webpages on Safari browser or any particular ones? Kindly share the name and URL of a few so we may check them on our end.

Hi @EightBitWhit We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Hi @CS_Enpass Our dedicated team is looking into the issue which you reported regarding the Enpass not saving the changes made to the Item but requires some additional information in this case. Kindly share the below details with me so we may proceed with the investigation - Have you imported your data into Enpass using Pre-formatted CSV? What is the format of the exported file created from KeePass? The KeePass version you used to create the exported data, and from which platform? Could you please enable logs in the Advanced settings of your Enpass app and share the same when Enpass crashes at your end?

Hi @Fadi Enpass team apologizes for this issue. We always strive to improve our app, based on regular customer feedback, so that it meets every user's needs. As mentioned previously, Enpass' data is fully encrypted by 256-bit AES encryption with 100,000 rounds of PBKDF2-HMAC-SHA512 using the peer-reviewed and open-source encryption engine SQLCipher, an open-source, peer-reviewed encryption engine. Additionally, we offer our users the option of adding a Keyfile as an additional layer of security. In response to your feedback, I've already informed Enpass' development team about adding Multi-Factor Authentication to Enpass Vaults, Unfortunately, I'm not yet able to provide a specific timeframe for this particular feature request since a variety of factors influence the removal, implementation, or improvement of an app feature (feasibility, demand, or other factors). Your patience and loyalty in being with us are always appreciated. For more information, please do reply to us at support@enpass.io, we are just an email away!

Hi @Cyril2000 Welcome to the Enpass Forums. To assist you better with your query, please share the below details with me, and I’ll have this investigated for you - The version of the Enpass app you are using. Have you downloaded the Enpass app from the Windows Store or from our official website? Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

Hi @Ivarson To assist you better with your query, kindly share the below details with me and I'll have this investigated for you - The version of the Enpass app and OS you are using. Are you facing this issue on all the Items or any particular ones?

Hi @Cedrick For troubleshooting purposes, could you please review the setting 'Clear Clipboard after X seconds' under Enpass Settings -> Security -> Clipboard and try increasing the time to check if the issue gets resolved?

Hi @compoundbow83 Unfortunately, I will not be able to share any ETA for the same. Rest assured that our dedicated team is already working on resolving the bugs, and a patch addressing these issues will be released for future Enpass versions. Apologies for any inconvenience caused to you in this matter.

Hi @CS_Enpass Regarding the Enpass not saving the changes made to the Item, I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. As for the Enpass app crashing for you, please try the below troubleshooting steps and share your findings with me - Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also, kindly share the cloud server you are using to synchronize your data. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me. #SI-3053