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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Saptak

    Thank you for the details. For the option to manually add the app to which the user wishes to fill the data in, I have shared your comment as feedback with the dedicated development team so they may check its feasibility and implement it in the future.

    Since you mentioned you are facing autofill issues with some applications, please make sure that Android Autofill Service, Autofill using Accessibility, and Enpass Keyboard settings are enabled in your Enpass Settings > Autofill. If the issue persists, please share the name of all those applications where you are facing autofill issues, and I'll get it checked.

    #SI-2550

  2. Hi @TicinoGrigioni

    Welcome to the Enpass Community!

    I would suggest you to check the following links to make sure you are not missing any steps while trying to setup Wifi Sync-

    1. For Setting wifi sync through Manual Setup
    2. For setting wifi sync through QR Code
    3. For Troubleshooting

    If the issue persists, then I will need some additional information. Please share the below details with me, and I'll get this checked for you -

    1. The version of the Enpass app you are using on your iOS device and Mac mini.
    2. A screenshot of any error occurring while trying to setup Wifi sync would be helpful.

    #SI-2519

  3. Hi @Welshdog

    Our dedicated team is still working on a fix that will be implemented soon in the upcoming Enpass version, but I will not be able to provide any ETA at the moment. Rest assured, I'm closely following this case and will share any news or update regarding a fix on this forum.

    #SI-2303

  4. Hi @chris007

    While sharing a vault, please make sure that the vault is synchronized with the same cloud account on both your and your family member's device. Also, while sharing, if any changes are made on one device, it takes few seconds to reflect on other devices. If you could also share the cloud server you are using to synchronize the common vault, that would be helpful. You can also refer to this link for more information.

  5. Hi @vidario

    You will be glad to know that we have reproduced the bug on our end due to which this issue is occurring. Our dedicated tech team is now working on a priority to get it fixed and soon, a patch addressing this issue will be released. Enpass appreciates your patience and support in the meantime!

    #SI-2528

  6. Hi @Doobopuk

    Welcome to the Enpass Forums.

    I will gladly help you with your query. Please check the below settings once and let me know if you have enabled them.

    SmartSelect_20211231-172929_Enpass.thumb.jpg.1b8a21d320203e06a2d5d2a833f90371.jpg

     

     

     

     

     

     

     

     

     

     

     

     

     

    If the issue persists, please share the below details with me, and I'll get it investigated - 

    1. The version of the Enpass app.
    2. A screenshot of any error occurring would be helpful.
  7. Hi @gogoriviera

    Welcome to the Enpass Forums.

    You can set up synchronization between your devices, so any changes you make on one device will also reflect on the other. Here's how you can do it - 

    SETTING UP SYNC

    You can set up cloud sync on your device by going to - Enpass Setting's → Vaults → Select the Vault for which you would like to set up sync → Setup Sync → Select the cloud → Continue.

    RESTORING DATA -

    On the welcome screen of the Enpass application on your handset, or after creating a new vault, choose to Restore Existing -> Cloud account to which you synced the details above → Enter the Vault password → Continue. All the passwords will be synced to your device. You can repeat this step on your other devices to restore your data.

    Hope this helps!

  8. Hi @Operations8

    Our team is working on a fix that will be implemented soon in the upcoming Enpass version, but I will not be able to provide any ETA at the moment. Rest assured, I'm closely following this case and will share any news or update regarding a fix on this forum.

    As a workaround, for now, you can add the websites on which this issue is occurring to the block list on the Enpass Extension Settings page. Here's how you can do it - 

    1. On your browser, go to its Settings → Extensions → Enpass Extension → Details.
    2. A new page will open. Please scroll down on that page and select “Extension Options“.
    3. On the Enpass Extension Settings page, scroll down to “ Inline Autofill Menu Blocklist“, copy the URL of the webpage where this issue is occurring and paste it in the “ Add URL “ field followed by an asterisk in the end.
      image.png.db419e9992750a1c069ada599c5e3f2f.png

    #SI-2460

  9. Hi @agent92, @Radek

    We were able to reproduce the bug on our end for the Firefox browser, due to which the shortcut is opening Enpass Settings. Our dedicated tech team is working on a fix, and a patch addressing this issue will be released soon. For the other browsers, could you please remove the Enpass Extension, reinstall the extension from here, and let me know if the autofill shortcut is still opening the Extension Settings page?

    #SI-2479

  10. Hi @vidario

    You don't have to open the Enpass app on your iOS device for the changes to reflect. I would recommend creating a manual backup of your data on Windows PC, disconnecting the synchronization from all the connected devices for the affected vault and setting up synchronization again. If the issue persists, kindly share the below details with me, and I'll be happy to get this checked for you - 

    1. The version of the Enpass app and OS you are using of your Windows PC and iOS device.
    2. The cloud service you are using to synchronize your data.
    3. A screenshot of any error occurring would be helpful.
  11. Hi @QuinnWelch

    Welcome to the Enpass Community!

    Enpass allows you to synchronize one vault with one cloud account only. No two vaults can be synchronized to the same cloud account, and each vault in Enpass must be synced to a distinguished cloud. However, you can use the same cloud service provider (i.e., Dropbox, Google Drive, etc), but the accounts must be different per vault.

  12. Hi @Pii

    At the moment, it is not possible to do this, but I have duly noted your comment and shared it as feedback with the dedicated team. Although, you can create a new vault, add the items you wish to share among your team members and share the credentials of the vault with them. That way, any changes made to any entry by your team members will reflect in the shared vault.

    #SI-2514

  13. Hi @Deuntje, @drob, @stealth

    You will be glad to know that our dedicated tech team has reproduced the bug on their end due to which this issue is occurring, and they are now working on a possible fix (to be implemented in the upcoming Enpass versions). In the meantime, please add the web pages on which this issue is occurring to the block list of your Enpass Extension Settings page. Here is how you can do it - 

    1. On your browser, go to its Settings → Extensions → Enpass Extension → Details.
    2. A new page will open. Please scroll down on that page and select “Extension Options“.
    3. On the Enpass Extension Settings page, scroll down to “ Inline Autofill Menu Blocklist“, copy the URL of the webpage where this issue is occurring and paste it in the “ Add URL “ field followed by an asterisk in the end.

    #SI-2505

    image.png

    Appreciate your patience and co-operation in the meantime.

    • Like 3
  14. Hi @Matt52

    Thanks for the screenshot. It helps us to understand the concern better.

    From the screenshot, I can see that under the Enpass Extension Setting, no shortcut key has been assigned to 'Autofill or show Enpass'. So would request you to please type in your own preferred browser-specific shortcut key rather than CMD+/. Do let me know if this works.

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