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Amandeep Kumar

Enpass team member
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Everything posted by Amandeep Kumar

  1. To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Share a screen recording of the issue, as it will help us better understand the problem. Feel free to let me know if you have any specific details or questions you'd like to discuss.
  2. To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. If there is any other URL where this issue is occurring. Share a screen recording of the issue, as it will help us better understand the problem. Feel free to let me know if you have any specific details or questions you'd like to discuss.
  3. Thank you for providing this feedback, and I have forwarded your request to our development team for consideration. If you have any more suggestions or questions, feel free to share. SI-3945
  4. @alleycat Please share URL of credit union website.
  5. We have released a fix for this issue in our beta version. Please check and update using the following link: Enpass Beta. Let us know if you continue to experience any problems.
  6. We have released a fix for this issue in our beta version. Please check and update using the following link: Enpass Beta. Let us know if you continue to experience any problems.
  7. Currently, Enpass does not provide a feature where the app can autofill in Chrome extensions or other popups on the screen. The autofill framework works within browser tabs but not in extensions.
  8. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3936
  9. Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3927
  10. Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3925
  11. Our development team is currently aware of this issue and they are working on identifying a fix. We apologize for any inconvenience this may have caused you, and we appreciate your patience and understanding as we work to fix this issue. #SI-1167
  12. Hi @MrElectrifyer It appears that the same issue has been reported under the following link: To avoid duplication and streamline the troubleshooting process, we suggest replying on the original topic.
  13. To troubleshoot the auto-filling issue you're experiencing, please follow these steps: 1. Ensure that all auto-filling methods in Enpass for Android are enabled. You can find these settings under Autofill on Android, Android Autofill Framework, Android Accessibility, and Enpass Keyboard. Try toggling them off and on again if they are already enabled. 2. Try removing the saved credentials for the webpage/app where the issue is occurring and then re-save them in Enpass. After re-saving, attempt to auto-fill again. 3. Create a manual backup of your vault data or set up synchronization and then reinstall the Enpass app. If the issue persists, please provide the following details for further investigation: - The version of the browser you are using. - Specify if the issue occurs on all webpages/apps or only on specific ones. If specific, please provide the names of those webpages/apps. Feel free to reach out if you need any further assistance or information. We're here to help!
  14. To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. If there is a specific URL where this issue is occurring. Share a screen recording of the issue, as it will help us better understand the problem. Feel free to let me know if you have any specific details or questions you'd like to discuss.
  15. I suggest you try changing your network, as this might help resolve the issue. Connect your PC to a home network or any network other than your organization's, and then try activating your Enpass. Once activated, you should be able to use Enpass on any network without any issues.
  16. Sorry for the inconvenience caused. I have raised the issue with the concerned team. For the time being, we have released the updated version of Enpass store version 6.11.2. Try downloading it from the link below: Enpass Latest version Please try it to see if this resolves the issue and share your feedback with us.
  17. Certainly, we're here to assist you. To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. If there is a specific URL where this issue is occurring. Share a screen recording of the issue, as it will help us better understand the problem. Feel free to let me know if you have any specific details or questions you'd like to discuss.
  18. Hi @urbaneagle, Please share a detailed video recording of the issue you're experiencing with support@enpass.io. Our team will review the video and assist you with a proper resolution.
  19. In our thorough investigation, we found that 904035 error is thrown due to SSL Handshake failure between server and client. Please try the below steps when setting up sync with WebDAV - Enable Bypass SSL certificate verification checkbox: For Mac - For iOS - If the issue still persists, please create a demo account for your WebDAV with mentioned certificate enabled and DM me the URL, username and password.
  20. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3915
  21. I am glad to inform you that, we have created a fix for the issue you were facing, which will be included in the upcoming update. We appreciate your patience in the meantime.
  22. Hi @All I am glad to inform you that, Our development team has created a fix for the issue you were facing, which will be included in the upcoming updates.
  23. To better assist you, could you please provide the following details: Did you shut down the device the previous day? Did you quit the Enpass app the previous day? Additionally, please perform the following steps: Disable the "Remember Keyfile" option. Re-enable the "Remember Keyfile" option. Lock Enpass. Please enter the master password and keyfile to unlock Enpass and check if it works. If it still doesn't work, kindly share the pathway of the keyfile you are using (to check if there are any special characters that might be causing the issue). Lastly, please share a screenshot of the locked screen once the issue occurs.
  24. Upon investigating, we found that there is no restriction from the Enpass extension side that prevents autofilling on non-SSL websites. However, if the item is saved with an HTTPS URL and you are trying to fill it on an HTTP URL, Enpass will prevent autofilling if the password field is visible.
  25. Hey @Numb3rsX, I believe your request is already with our support team, and they are actively investigating the issue. we will keep you posted with further updates and progress.
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