Vinod Kumar

Hi @TechniSmart, Sorry for inconvenience. Please follow this FAQ. After downloading required file you uninstall and reinstall app and restore from this back file via Wifi or Local storage.

Hi @Robin, Sorry for inconvenience. Can you please PM a demo webdav account (if possible at all)? It will help us to pinpoint the issue quickly. Thanks.

HI @Thomas St., Sorry for inconvenience. Bug has been noted and will be available in a update. Thanks.

Hi @Sundeep, No, it must work as long as you are using same Microsoft store account on both devices.

Hi all, If you are trying to restore your existing Enpass 5 data during initial setup process, please follow the steps provided in this FAQ. @dexter

Hi @ajgraves, Can you provide some details about nature of your OneDrive account. Is it a consumer account? or a business account? sharepoint? office 365? Onedrive apis behaves differently for account types. Thanks:)

Hi guys, Since we have migrated to App Folder for obvious security reasons. There is a bug in OneDrive api that is affecting some of our customers. https://github.com/OneDrive/onedrive-api-docs/issues/682 Please login into https://onedrive.live.com in desktop browser and browse any folder in it and try setting up sync again in Enpass. This simple step seems to fix issue for some of our users. Let us know if it works for you. @Sundeep@ajgraves

Hi @ice-breaker, Glad it worked for you. Here is an FAQ for restoring Enpass 5 data from cloud.

Hi @szykov, Glad it worked. Windows registry does act mysteriously sometimes. Cheers:)

Hi @nezorflame, Found it. Works good after explicitly specifying HTTP version to 1.1. A fix will be released soon. Thanks:)

Hi @nezorflame, Thanks for demo account. Your server is throwing "(16) Error in the HTTP2 framing layer". Try this command curl --user 'your-username:your-password' https://<webdav-address>/remote.php/webdav/Enpass/ -X PROPFIND We are looking for a fix from our side if it is due to libcurl.

Hi @jfjunior, Latest Firefox on android is 64.0.1 and it does have this option. Which version of Firefox is installed in your phone?

@Arthur Rump Enpass is already unlocked at this point and have access to both master password and keyfile. So, Master password is sufficient to authorize a change password request.

@RastoD We are analyzing crash reports. Please PM me a demo WebDAV account (if possible at all), so that we can fix it faster.

Hi @szykov, Sorry for the inconvenience. Please let us know the browser and OS version. Also, try logout and login may help if protocol handlers are not installed properly after update. Thanks.

Hi @enqueue, This seems a very odd problem. Can you provide more details? How are you invoking assistant Extension? from browser bar or keyboard shortcut or system top bar? Thanks:)

Hi @bruno, Sorry for inconvenience.  Please quit Enpass app and go to Enpass data folder in your system. It stored in C:\Users\<your-username>\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2\LocalState folder. Take a copy of walletx.db file as this is your main database. Now rename/delete Enpass folder and start Enpass again. Choose restore from backup file option and pick previously taken copy of walletx.db.   Optionally, if you have synced data to a cloud previously, you can follow this FAQ to restore it. 

Hi @ionik, Sorry for the inconvenience.  Please quit Enpass app and go to Enpass data folder in your system. It is usually stored in Documents folder. Take a copy of walletx.db file as this is your main database. Now rename/delete Enpass folder and start Enpass again. Choose restore from backup file option and pick previously taken copy of walletx.db.  Optionally, if you have synced data to a cloud previously, you can follow this FAQ to restore it. 

Hi @Unsay, Sorry for inconvenience. Firefox is not redirecting to Enpass app properly. Please follow this FAQ to fix it. Cheers:)

Hi @KMTSTUDIO, Please quit app from main menu (hamburger menu from right) and start again. It should work.

Hi @Jakub, I understand your concern. A more capable Chromebook connector is in development. It will be available soon. Cheers:)

Hi @nezorflame, Is it happening constantly? Can you PM me a demo account if possible? Thanks.

Hi @eMarcel, It seems Enpass is picking wrong scale factor for your display. Please try adjusting scale factor as per this FAQ. Thanks.

Hi @IH33, We are on it. Will release a fix soon. Thanks for your patience.

Hi @insanelygreat, If your WebDAV have a non-trusted certificate/self-signed certificate you need to enable "Bypass certificate check" check. Enabling this flag doesn't mean we are not using https/encrypted channel for data transfer. Further, your data is always encrypted with your master password even while in transfer over LAN. Please read this FAQ. @usersylvio@StefanT We are analyzing crash reports and release a fix soon. Also, it will greatly help us in debugging if you can PM me a demo webdav account(if possible at all). Thanks:)