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Enpass Discussion Forum


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Posts posted by Samuela

  1. 13 hours ago, Pete said:

    How come Bitwarden doesn't have this OS-specific issue?


    I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted.  You can check by Follow the mention steps:

    a.  Add 5 fingerprints on the device settings.
    b. Enable Biometrics in Enpass.
    c. Reboot the Phone.
    d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted?

  2. I had similar issues and I contact to the support team and they suggested this workaround.

    Step 1:

    • Download the previous version of Enpass5 from this link.
    • Export the 1password data and import into Enpass 5.

    Step 2: (After successfully completing the above steps perform these steps).

    • Take the backup of Enpass 5 data and save it manually on the device.
    • Open Enpass 6 --> Take the backup of Enpass data and save it manually on the device.
    • Open Enpass 6 -->Settings --> Advanced --> Apply Erase Everything function.
    • Now open Enpass 6 and restore Enpass 5 backup file.

    Hope this helps!

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