Samuela

@johnq please try re-connecting the Dropbox sync one more time. I have similar issue which gets fixed after re-connecting.

Thanks!

Hey @ng4ever

Try disabling Autosubmit login option from Enpass item details page and then check, should work

19 hours ago, Eddie said:

In order for the web icon to work I have to post the actual site URL in the Description field. If I do not do this I get the Error: "Invalid URL in Description field".

Can you please share the url or screenshot with the error?

@J K try these troubleshotting steps mention in FAQ.

Hey,

Try changing your default browser to chrome/firefox incase you are running any other.

Hope this helps!

On 12/11/2021 at 6:42 AM, Anthony said:

I have other applications that do not display this behaviour.

Sorry to bother you again! I just want to know the name of the app which icon preserve after the update.

Thanks for your time!

@mark chang, you need to use wildcard url for the particular websites. Please add this URL in Block list menu: 

https://www.dianxiaomi.com/*

Hope this helps!

On 3/14/2021 at 10:31 AM, Anthony said:

One minor annoyance is that when Enpass updates itself from the Microsoft Store, it does not re-launch itself after the update.

When you update the 4-5 app simultaneously then in this case app doesn't relaunch, but if you update Enpass app alone successfully it gives a notification message about app update and clicking on it gives an option to launch ( correct me if I am wrong).

On 3/14/2021 at 10:31 AM, Anthony said:

Then, one other related annoyance is that I drag the Enpass icon out of the hidden system tray icons for easier access as I use it so often. after every update, it reverts to being in the hidden system tray icons. again,

Can you do let me know the app name which icon doesn't gets hide after update.

Hope to hear from soon!

That's really strange! Have you tried re-installing opera?

@ewryghdbfHave you tried re-installing the Opera browser? Opera version 80.0.4170.63 with Enpass extension version 6.6.2 working fine for me on Windows 11 Enpass store build.

@Pivopiev Try setup Chrome/Firefox as default Browser and then try to sync in case if doesn't setup as your default Browser.

@testuser1234 have you imported data from any other Password manger? The reason being I have tested this issue on same OS version and autofill is working fine. Could you please suggest any of the URL which you are using?

Hey @jshea, Are you facing this probem in Enpass app only or other apps too? Also, have a look at the troubleshooting steps mentioned in this link: https://windowsreport.com/copy-paste-windows-10-problems/

@Bob___ might he will be confused about version number, the latest one is 6.7.0 866. Have you tried deleting old fingerprint and adding new one?

Hey @Bob___

The version 6.7.0 866 is the latest build. Have you tried re-setup the Windows Hello from device settings and leter on try to enable on Enpass.

1 hour ago, JeffB said:

I have V6.7 on two Windows computers. I was able to sync once with Wifi Sync. However, it is no longer working and the machines won't even recognize the running server.  And the Android app won't recognize the server either. Is there some special state with the Beta or is the latest version enough?

Try these troubleshooting steps : https://www.enpass.io/troubleshooting-wifi-sync/

hope it helps!

Try changing the lock timing from Enpass security settings and check. You can change as per your convience.

Hey,

On 7/12/2021 at 1:46 PM, toad said:

Keep getting logged out every 5:th minute or less. Need support for this time consuming issue.

 

Does the Enpass extension gets locked after 5 minutes and you need to enter the master password or do you need to enter the 6 digit pairing code every 5 minutes?

Th recent update fix my problem.

@Vik, try reconnecting the Google Drive sync and make sure Enpass is up to date.

11 minutes ago, superpit said:

that's exactly how I did it. But since 3 years I have always had the mistake "Nothing to import".

 

I didn't get you. Are you able to import or still facing same problem?

@superpit, please try these steps:

1. Open Roboform --> Select Print List options --> SafeNotes.
2. enter password.
3. Click on Save button.
4. Give File name and save it.
5. Now import the same file and check.

Hope this works.

Try this troubleshooting steps @Rudihttps://www.enpass.io/support/kb/troubleshooting/enpass-looks-too-small-or-big-on-my-display-how-can-i-fix-it/

@tox1c90, you have downloaded the website version or store one?

13 hours ago, Pete said:

How come Bitwarden doesn't have this OS-specific issue?

 

I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted.  You can check by Follow the mention steps:

a.  Add 5 fingerprints on the device settings.
b. Enable Biometrics in Enpass.
c. Reboot the Phone.
d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted?