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Posts
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Joined
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Days Won
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Everything posted by Garima Singh
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Hey @Asperson Thanks for sharing this. We'll look into this issue at our end and keep you posted on further developments.
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Concern about the free Pro upgrade
Garima Singh replied to Myna's topic in Registration and Purchases
Hey @dissatisfied customer & @farfraaway & @neolidas Last year, while launching a new subscription model, we ensured that Pro users do not have to pay again for subscriptions and rather enabled them to use their Pro license across all their devices. So, you never have to pay for Pro features you have already purchased, and we will continue to add more Pro-features without any additional cost. One of those Pro-features would be sync over WiFi. However, with premium features, we are providing Breach Monitoring and 2FA supported features, which requires us to put in recurrent effort in the workforce and financial resources to keep the service updated. We would have liked to offer these services free of cost to Pro users, but unfortunately, we cannot cover the cost from one-time pro licenses. Thanks for understanding. -
iOS: Password saved in cache?
Garima Singh replied to DenalB's topic in Autofilling and Desktop Browser Extensions
Hey @DenalB Thanks for reporting this. We will check this issue at our end. To do so, share the below details- Which Enpass version you using on each device? Are you getting this issue on windows device as well? Could you share any website name with which you have found this issue? -
Emergency access / disaster recovery - one-time-pad?
Garima Singh replied to bdl's topic in Feature requests
Hey @chobo2 Welcome to the forum! Please note that this feature is already aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. We appreciate your patience. Thanks! -
Hey @DonT Welcome to the forum! We regret the problem you are facing, but we’re here to help. Is it possible for you to delete all the data on WebDAV and try syncing once again? Make sure you have taken the backup before deleting data on the WebDAV account. Let us know if this doesn't help. Thanks!
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Hey @gzr Thanks for sharing the details. We are already working on this issue towards a fix. Stay tuned for the updates of Enpass. @Dentonthebear Thanks for the co-operation.
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Can't autofill at OVH website
Garima Singh replied to Mark Sparky's topic in Autofilling and Desktop Browser Extensions
Hey @Mark Sparky Welcome to the forum! We regret the problem you are facing, but we’re here to help. To proceed with the troubleshooting, please share the following details: On which device and OS version are you having this issue? Which Enpass version you using? On which browser and Browser version issue was observed? -
Multi Monitor Support - Resizing issues
Garima Singh replied to lookslikerain75's topic in Enpass Support & Troubleshooting
Hey @humblepie Welcome to the forum! Thanks for reporting this issue. We've been able to reproduce the issue on our system and working for a fix of it. -
Enpass freezes when opening and/or using search field
Garima Singh replied to PASHKA's topic in Desktop
Hey @obertaud & @PASHKA @jakejohn Thanks for the patience. Our team is working on this towards a fix. Please stay tuned for the future updates of Enpass and do share your feedback. -
Password update is not working causing a mess
Garima Singh replied to Oscar A. Mata T.'s topic in Mac
Hey @Oscar A. Mata T. Sorry for the trouble. Please share the website names with which this issue happened, it will help us investigate the issue in a better way. Thanks! -
Hey @Mariusz Sorry for the trouble. We have found the problem and are now planning for the fix for it. Please co-operate with us for the time-being. Thanks!
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browser extension cannot find enpass App.
Garima Singh replied to phaus's topic in Autofilling and Desktop Browser Extensions
Hey @phaus Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem still persists, please share if you are using any Antivirus, proxy or third-party security-related extension? -
Hey @Mariusz Thanks for sharing the details. Please disable the option ‘Open Automatically at system startup’ from the General settings of Enpass and share your findings with us.
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Hey @Yoshi Welcome to the forum! Please share on which all devices and OS versions are you using Enpass along with the Enpass version you using on each device? Also, a screenshot of the error you getting while syncing with both the clouds so that we can help you better.
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Enpass stopped syncing with OneDrive due to bad master password?
Garima Singh replied to Rojma's topic in Cloud Sync
Hey @Jan Wiedenhoff Welcome to the forum! Please let us know did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? Also, share the Enpass versions you using on each device along with the screenshot of the error? -
Is there a way to "sanitize" the enpass vault / database?
Garima Singh replied to a topic in Desktop
Hi @Trendsetter Thanks for the analysis and sharing it. Currently, deleting password history feature is not available. However, it is aligned for implementation in future. -
Hey @Trendsetter Thanks for the analysis and sharing your inputs to help us understanding the issue clearly. Please be informed that deleting password history feature is currently not available. However, it is aligned for implementation in future.
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Hey @SGP Welcome to the forum! To move/add an item in another vault, make sure you have selected the particular vault in which the item is. Now right click on the item and you will get an option 'Add to vault', select the vault in which you wish to move the item. You can also refer this link. Let me know if you have any queries while doing so. Thanks!
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Hey @Schultz Welcome to the forum! We really appreciate you for exploring the app and sharing this valuable suggestion. The suggestion has been noted and shared with the development team for further consideration. Thanks for the suggestion!
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Latest version breaks webdav syncing.
Garima Singh replied to BrigoNortensson's topic in Enpass Support & Troubleshooting
Hey @shubharora734 Welcome to the forum! Please share on which devices and OS versions (mention all) are you using Enpass along with the Enpass version you using on each device? Do you get any error code while syncing? If possible, share a screenshot of the error? -
Extension for Edge Browser
Garima Singh replied to hanny00's topic in Autofilling and Desktop Browser Extensions
Hey @LonnySamson Welcome to the forum. Thanks for letting us know about this new implementation. -
Hey @Mathew Paret Thanks for sharing this info. I have shared your inputs with the team. @Diego10 Please co-operate with us a little more. Thanks!
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Android autofill service on Chrome OS?
Garima Singh replied to kellybrf's topic in Autofilling and Desktop Browser Extensions
Hey @kellybrf Thanks for the suggestion. However, I would like to share that you can can try auto-filling using the Accessibility service, for this please perform these simple steps. 1. Open the Chromebook device. 2. Go to settings --> click on Accessibility. 3. Enable for Enpass. 4. Now open any website in brave browser where he want to auto-fill. 5. Enpass notification will appear in the Chromebook Notification bar. 6. Click on Enpass notification icon and try to auto-fill. Hope this helps!