Garima Singh

Hey @Martijn;) Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Will get back to you once we receive any update. Thanks for your cooperation.

Hey @ScottieT125 Welcome to the forum! For quick troubleshooting, please follow the help article here. If that doesn’t help, please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @bdm1995 Welcome to the forum! That's strange. Please install Enpass again using this link and restore the data from the cloud if you have synced it or you can also restore the data from the backup files saved locally. To restore the purchase, please refer this FAQ. Revert us back if the problem occurs again along with the OS version of device. Thanks.

Hey @Karsten.74 Welcome to the forum! The Safari app extension installs automatically with the installation of the Enpass app. You need to enable it from; Safari Preferences → Extensions → Enpass. For more details to enable the extension for safari, refer to this link. Please revert us back if you have any concerns. Thanks.

Hey @aristosv Thanks for sharing the details. Could you please check by disabling the antivirus you using or you can also check by turning off the option 'Authorize Browsers with Verified Code Signature Only' in Enpass browser settings and share your findings with us. Thanks for the co-operation.

Hey @UWP_User Thanks for writing back. We acknowledge your feedback and apologies for the same. I have also forwarded it to the concerned team to look into this. Thanks.

Hey @Winco Thanks for showing your interest in Enpass and also for the co-operation. The only difference is that you can change the data location if you install Enpass from the Enpass website (Store version doesn’t have this feature). Yes, it would be wonderful if you send the same at support@enapss.io along with the below info- If you have changed the data location? If the data has been imported from any password manager? If the sync is on? Thanks.

Hi @Krit Thanks for the patience. We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.

Hey @Castio Welcome to the forum! Yes, you can sync with own synlogy using WebDAV. You can sync your Enpass data with Nextcloud, OwnCloud, pCloud, and etc using WebDAV. To do so, please refer to this FAQ. Also, please look at this link for more details. Yes, it is completely possible to open any website in your default browser saved in Enpass by single clicking on the URL. Please revert if you are getting any error while doing so. Thanks.

Hey @Zero-One Welcome to the forum! We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hi @Luke and @Casparus Sorry for the trouble you are going through. Please delete data from iCloud Drive before and then restore the backup saved locally in the Enpass using the above quoted steps. Once you restore the data, setup sync freshly with iCloud. To delete data from iCloud, please follow the below steps- Disconnect the sync from all device which is synced with iCloud. Now open Enpass on your PC and disconnect the sync from iCloud--> While disconnecting sync from Enpass, you will have the option " Also, delete data from iCloud" Enable it and click on Disconnect button. Thanks.

Hi @Danial Welcome to the forum! Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hey @m.fliess Welcome to the forum! We are sorry for the inconvenience caused to you. To restore the purchase of Enpass, please refer to this FAQ. If the problem persists, please update Enpass latest version from the respective Store and then follow the below steps on your iOS device- Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account and use the same email account to register with Enpass from which you purchased Enpass app earlier and follow the instructions. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same email account from which you registered the Enpass app. If that doesn't help, please share the Enpass Purchase Receipt at support@enpass.io along with this forum link so that we can help you better. Thanks.

Hey @sacha Welcome to then forum! Sorry for the trouble you are going through. Our team is working on it. Thanks for providing us the time to fix this issue. Will notify once we receive any update from the Dev team. Thanks.

Hey @Winco Thanks for sharing the video as this is really useful to troubleshoot the issue. Also, this is really strange as we are getting option to delete the custom icon by right clicking on the icon. I have shared the issue with the details to the QA team to investigate the issue better. Will get back to you once we receive any update. Thanks for the co-operation.

Hi @Havock94 Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @Fair-Monkey Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @Andy-Brittain Sorry for the trouble you are going through. That's strange. Please install Enpass again using this link and restore the data from the cloud if you have synced it or you can also restore the data from the backup files saved locally. Revert us back if the problem occurs again along with the OS version of device. Thanks.

Hey @aristosv Sorry for the inconvenience. Please let us know the following so that we can help you better. Which Enpass and Enpass extension version are you using? Which Chrome version are you using? Please check if you are facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Thanks.

Hey @Krit Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Will get back to you once we receive any update. Thanks for your cooperation.

Hi @Fabio, We are sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Thanks!

Hey @random_Enpass_user Welcome to the forum and thanks for sharing your inputs. Will notify this to the concerned team. Thanks.

Hi @Lewisl We are sorry for the inconvenience caused to you. To view the attachments, please download it first and then only you can view it. Also, the suggestion to open/view the attachment without downloading or saving has been noted and forwarded to the development team. Thanks!

Hey @wooshaq Welcome to the forum! Thanks for writing in. I would like to share that you can share/restore the data of PC with mobile phone using WiFi restore option. However, WiFi sync is in our top priority list to be implemented. Please use WiFi backup and restore services to transfer the data from PC to the Phone and then enable sync. Pre-condition: Make sure that your Mobile device and PC are connected to the same Wi-Fi and your Mobile’s screen remains in the foreground throughout the following process: To do so, please follow these troubleshooting steps. Step: 1 Open Enpass on your PC. Take the backup of the Enpass database and save it manually on the device. Step: 2: Open Enpass on your mobile device. Take the backup of Enpass data(if any) and save it locally on the device settings. Go to Advanced settings --> Apply " Erase Everything" function. Now open Enpass --> It will display a welcome screen. Click on the "RESTORE EXISTING" option. Click on WiFi Enter the URL address visible in the mobile device to the PC(where you have taken the backup). Please refer to this link. After completing the above steps enable sync on the devices. Please be informed that synced data on cloud will be always in encrypted form, which can only be decrypt with the same master password with which it is synced. Thanks.

Hey @UWP_User Welcome to the forum and thanks for writing in. To download old Enpass v5, you can refer to this link. However, we will recommend you to install the latest Enpass version using this link. To restore the purchase, please register with Enpass using the same email with which you have purchased the Enpass app earlier and then share the Enpass purchase receipt at support@enpass.io along with this forum link. Thanks.