Garima Singh

Hey @Bruno Duarte Thanks for writing back. As far I have understood you wish to change the registered email account with which you have purchased Enpass earlier but now you don't have the access of that email account. To change the registered email account, you need to have access of the account so that you can receive OTP. In this case, could you please share the email account you used to purchase and also the email account you wish to change with(both) along with the purchase receipt of Enpass at support@enpass.io so that I can take it forward. Thanks.

Hey @mike90 Welcome to the forum! By enabling Auto-submit button, Enpass extension will automatically fill and log you into the web pages you want to access.. For more details, please go through this link of our user manual. Let us know if you have any queries. Thanks.

Hey @Groby Thanks for using Enpass and writing to us. Please follow the below steps- Open Enpass ---> Settings ---> Vaults > Create a new Vault by clicking on “+“ ---> Click on ‘Local storage’ under Backup file --> Select the location and folder of file(which you saved locally) --> Select the vault which you wish to restore and click on Continue --> Enter master password (same you using previously)--> Tap on 'Continue'. Hope this helps.

Hey @Bjoern Welcome to the forum. I was able to find a support ticket you created and reverted on the same. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks.

Hi @Athiwat Sorry for the inconvenience caused to you and welcome to the forum! We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!

Hey @Guillaume and All, Thanks for showing your interest. Significant user demand is a big factor that determines our priorities for new features. Due to frequently requested features like Website icons, include symbol feature and catching up with newly released OS/Devices, the priority of this went low. I'm really sorry to say that at the moment I can't assure you an ETA for the same. Thanks.

Hi @Christian Düss, Sorry for the inconvenience caused to you. I would like to inform you that there is no way to access your Enpass data(backup data or synced data) without your master password and if you have forgotten or lost your master password, all your data is lost. For Enpass, the security of your data is of utmost priority. Your master password is not saved anywhere. So there are no backdoor to access your data and we can't help you get it back since it's encrypted with your master password. This is to ensure the best and optimum security for your confidential data. To use Enpass again, you need to reset it on your device and start a new database afresh. Thanks.

Hey @Alex K Welcome to the forum! You can change the 'field name' and also can choose the 'field type' as per your requirement. To do so, please refer to this link of our user manual. Thanks.

Hey @Christian Mundt @Bryan A I would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.

Hi @FishBed Thanks for writing back. You can share your Enpass vault using the methods given in this link. Let us know if you have any query. Hope this helps.

Hey @Killian Welcome to the forum! For quick troubleshooting, please disable the auto-fill feature and enable it again. Also, add dummy data in any of the login categories and then try to auto-fill and share your findings. For more details, please refer to this link of our user manual. If the problem still persists, please share the following details so that we can investigate where the problem could be. On which device and OS version are you using Enpass? Which Enpass version are you using on the same? Can you please let me know on which website are you facing this problem? Please share the screenshot of the screenshot of the issue, if possible. Thanks.

Hi @Bryan A& @MichaelH, Thanks for the patience. We would like to share that our Dev team is looking into this issue and hopefully, the same will be resolved in the future update. Thanks for your co-operation.

Hi @r0lf_d0nnerlunte Welcome to the forum! For quick troubleshooting, please disable the auto-fill feature and enable it again. Also, add dummy data in any of the login categories and then try to auto-fill and share your findings. For more details, refer to this link. If the problem persists, please share the following details so that we can investigate where the problem could be- Which Enpass version are you using on the same? Can you please let me know on which website or app are you facing this problem? Please share the screenshot of the screenshot of the issue, if possible. Thanks for the co-operation.

Hi @Bruno Duarte Welcome to the forum! Yes. Please refer to this FAQ to change the registered email and let us know if you have any concerns. Thanks!

Hey @HiThere Thanks for notifying. I am glad to know that the problem has been resolved. Thanks.

Hey @David P. Welcome to the forum! I am glad to share that you can view your previous password by using our password history feature. To check the same on desktop, please go through this link . For mobile, refer to this step- Open Enpass → Click on the Detail page of item ---> Click on the password box and tap on 'history'. Thanks.

Hey @webmaster Sorry for the inconvenience causing to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version(store or website) are you using? Thanks.

Hey @christan& @Bryan A Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @ElHoggo Could you please confirm the platform(device) on which you are using this Avast browser? Thanks.

Hi All, Thanks for the co-operation. We've released an updated version of Enpass since this issue. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? Thanks.

Hi @ElHoggo, Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hi @FishBed, We are sorry for the inconvenience caused to you. Please note that Enpass ver6.4 has a few changes w.r.t implementation of One-Drive sync because we have introduced support for One-Drive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same One-Drive account, and the data will sync as before. If you have any issues, please follow the help article here. Please revert us back if the problem persists. Thanks!

Hey @policeshootout We are sorry for the inconvenience caused to you. For quick troubleshooting, please update the Enpass app on all the devices and then disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @Mark B. Welcome to the forum! I am glad to know that you have managed to resolved the issue. Thanks.

Hey @HiThere We are sorry for the inconvenience caused to you. For quick troubleshooting, please follow the below steps - Open Enpass --> Click on 'Settings' --> Tap on 'Vaults' --> Select the 'Vault' --> Click on 'Set up sync --> Select the 'Dropbox' --> Use the credentials to login --> Tap on Allow and copy the URL mentioned on the browser--> Now go to Enpass app it would automatically sync. If your problem persists, please share the following details so that we can investigate where the problem could be. Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!