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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hi @allansuarez1978 and @patanne Thanks for reaching out to us. This is already in our road map for the future. I can't comment on the time it'd take to implement because there's not a significant amount of users affected. Moreover, this is an enhancement and not an actual bug, so we might pick this up later. Thanks.
  2. Hi @Styxion We are sorry for the inconvenience caused to you. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Please revert us back if the problem persists along with the device detail. Thanks!
  3. Hi @pineman, We are sorry for the inconvenience caused to you. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Please revert us back if the problem persists. Thanks!
  4. Hi @Oxal Thanks for sharing the screenshots. I have forwarded the same to the QA team to look into this issue. Thanks for the co-operation.
  5. Hi @Oxal, Thanks for notifying us @Ray2401 We are sorry for the inconvenience caused to you. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Thanks!
  6. Hi @peron, Welcome to the forum! Please add the keyfile to your iOS device. To do so, please refer to this user manual. If the problem persists, please share the Enpass version and device detail along with the screenshot of the error so that we can investigate better. Hope this helps!
  7. Garima Singh

    strange warning

    Hi @joel2665 and @Knut Welcome to the forum and thanks for sharing the issue here. The reason behind you were getting this error is because there was a website issue from our end, which our team has resolved. You won't be getting the same issue again. If you get, please let us know. Thanks.
  8. Hi @dejanh, We are sorry for the inconvenience caused to you. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Thanks!
  9. Hi @gregorzrh, We are sorry for the inconvenience caused to you. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. If this doesn't help, please share the device detail along with Enpass version. Thanks!
  10. Hi @username559911 We are sorry for the inconvenience caused to you. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Thanks!
  11. Hi Enpassians, The wait is finally over! We are glad to share that we have released One-Drive for Business, a much-awaited feature of Enpass in our latest update v6.4. For more details, please go through this Blog. Also, you can see this FAQ in case of any issue, and please write to us if you have any concerns. Thanks for your continued co-operation and support.
  12. Hi Enpassians, The wait is finally over! We are glad to share that we have released One-Drive for Business, a much-awaited feature of Enpass in our latest update v6.4. For more details, please go through this Blog. Also, you can see this FAQ in case of any issue, and please write to us if you have any concerns. Thanks for your continued co-operation and support.
  13. Hi Enpassians, The wait is finally over! We are glad to share that we have released One-Drive for Business, a much-awaited feature of Enpass in our latest update v6.4. For more details, please go through this Blog. Also, you can see this FAQ in case of any issue, and please write to us if you have any concerns. Thanks for your continued co-operation and support.
  14. Hi @Duster85 Thanks for using Enpass and writing to us. In our latest release, version 6.4, we’ve made few architectural changes in how Enpass communicates with OneDrive APIs on setting up cloud sync. With this update, we’ve managed to address the impending user’s request to provide support for cloud sync with OneDrive for Business. For more details, please refer to this FAQ. To restore the data in a vault, please go through this FAQ. If you have any concerns, please share the screenshot of the error along with device detail so that we can investigate it better. Hope this helps.
  15. Hi @kellybrf Thanks for sharing it and sorry for the confusion. Our team has already started working on the feature to add 'include' option. Hopefully, the same will be available in the upcoming versions of Enpass. Thanks for the co-operation.
  16. Hi @qgvrt Thanks for sharing the details and reporting the issue. I have forwarded the same to the QA team to look into this. Thanks for the co-operation.
  17. Hi @RayR Thanks for using Enpass and writing to us. There are some complications and resource constraints because of which we are unable to implement it as of now. We will have to see how these systems work and have to follow the industry in these cases. However, I have shared the suggestion with the concerned team for further consideration. Thanks.
  18. Hi @nonchiedercilaparola Sorry for the trouble you are going through. We have released an updated version of Enpass v6.4.0. Could you please update the app from the App Store and check if you are still encountering issue with the app. If yes, please share the screenshot of the error at support@enpass.io along with the issue detail. Thanks.
  19. Hi @qgvrt and @eno Sorry for the trouble you are going through. We have just released an updated version of Enpass v6.4.0. Could you please update the app from the Play Store and check if you are still encountering issue with the app. Also, I am glad to share that now Enpass do support Brave browser. Thanks.
  20. Hi @xakraz Thanks for writing back to us. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.
  21. Hi @kellybrf Could you please share the device on which you are getting this option along with Enpass version you using on the same device? Thanks.
  22. Hi @Harald.S We are sorry for the inconvenience caused to you. Please follow these steps and let me know if the problem persists. Turn off the sync from all devices. Open Google Drive in any browser -->Go to Settings → Manage Apps → Enpass. From the Options menu, choose to Delete hidden app data. Now open Enpass and turn on the sync. Hope this helps!
  23. Hi @Fitzi Welcome to the forum! We really appreciate you for your exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the amazing suggestion!
  24. Hi @Mick Welcome to the forum! Our Dev team has fixed the issue in our latest release v6.4. The beta version of the same is already out and hopefully, stable version will be available very soon. If you wish to try the beta version, please let us know. Thanks for the co-operation.
  25. Hi @Captainjay Sorry for the trouble you are going through. As I informed earlier, import and export option is only available on desktop (not on mobile). Please follow the below steps to transfer(restore) the data from PC to any other device - Take the complete backup of Enpass data from your windows desktop using these steps. Open Enpass > Click on 'Backup all vaults' from the menu > Select the location and save it. Now login to your cloud account on your desktop and upload the backup folder in the Enpass app folder. Now login to your cloud account on your mobile device, download the same backup folder data and save it locally. Open Enpass on your mobile --> Settings --> Advanced --> Apply Erase Everything function > when the Welcome screen appears, restore the data from the backup file saved locally. Note: Before uninstalling the app make sure you already have the backup of Enpass data. Hope this helps.
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