Pratyush Sharma

Hi @sxc4567, Thanks for sharing crash report. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @justaguy Thanks for writing back in. Currently, in Mobile, you can only use folder sync with the folder accessible on the device. However, I have noted down your request and forwarded it to the concerned team.

Hi @Volvic, Welcome to the forums! Please try to enable Open Automatically at System Startup in Enpass General Setting and let us know if the issue persists.

Hi @mason, Thanks for writing in. We already have your ticket on our support mail. We'll communicate with you in regards to the issue on the email.

Hi @lammoth, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using?

Hi @LHNav, Thanks for using Enpass and writing to us. Please have a look at this FAQ and revert to us if you have any further queries.

Hi @woodyb12 & @Mathijs, Sorry for the trouble you are going through. Please let us know on which device and OS version you are using Enpass.

Hi @SImeon, Welcome to the forums! I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @DJP, Thanks for writing in. Please let us know what issue you are facing so we can further investigate this issue.

Hi @opleinew, Sorry for the inconvenience caused to you. Please follow these troubleshooting steps and share your findings. Remove all Touch ID from device settings. Add one Touch ID and now enable in Enpass. If the problem persist let me know. Thanks for your co-operation.

Hi @sxc4567 Sorry for the trouble you are going through. Please let us know the scenario of what steps you are doing when an app crashes. Also, please write your name in the crash report and share it with us so that we can investigate further.

Hi @avinator, Thanks for writing back in. Please let us know on which device you are using Enpass. Also let us know did you used Enpass on the same device previously because you said "in the past i had to restore my database from a local file".

Hi @Guest, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Oxal Sorry for the trouble you are going through. We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on both devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on both the devices and check. If the issue persists, please try to open OneDrive in any browser and let us know the size of the vault file(vault.enpassdbsync) in Enpass folder. Thanks!

Hi @someenpassuser, Thanks for writing back in. Please update your Enpass app to the latest version(6.4) and let us know if the issue persists.

Hi @John Deere & @Criall, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Wolle & @oliwor, Sorry for the trouble you are going through. We have reproduced this issue at our end, and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us.

Hi @EricC, Welcome to the forums and thanks for writing in. It seems you're using an older version of Enpass version 5 on the desktops whereas you have the latest version installed on the Android phones. Note that there are internal architecture and file naming differences in both the versions of Enpass i.e 5 and 6. Please confirm the versions on Windows machine.

Hi @Johannes15 Sorry for the trouble you are going through. We have forwarded this issue to the concerned team. We'll let you know as soon as we have an update. Thanks.

Hi @justaguy, Thanks for using Enpass and writing to us. Enpass lets you sync with any folder, accessible on your device(not on network). So this way, folder-sync works as an offline Auto backup feature that takes backup of your data in any folder, as soon as you make changes.

Hi All, Sorry for the trouble you are going through. We have reproduced this issue at our end, and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!

Hi @Thejoe, Thanks for writing back in. Please let us know what you mean by Also let us know did you try to install the 32 bit Vivaldi and check.

Hi @easytherm, Thanks for writing back in. Can you please share the screenshot of Enpass Account page by using the following steps- Open Enpass in your iPad --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)'. Thanks!

Hi @stesch Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Asking4Help, Thanks for contacting to us. We would like to inform you that currently, Enpass asks for the master password in these scenarios even if you have enabled the Windows Hello: System re-start When you quit Enpass and starts fresh However, we do have plans to improve the 'Windows Hello' functionality and update with the fixes will be available with the subsequent update. If you are facing issue other than this please revert to us. Thanks for your understanding!