Registration and Purchases

Mein Abonnement „App Enpass Premium“ wurde ohne meinen Willen/Absicht gekündigt, nach technischer Probleme und gezwungenermaßen neuer Installation. Ich mochte Sie deshalb bitten, mein Abonnement wie gehabt, weiterhin bestehen zu lassen. Mit freundlichen Grüßen Fernando C. de Jesus

Hello, I've created a ticket through your email, ECS-44513, in order to change my license to another email. I have some urgency in this, as I'll deactivate some of my custom domain personal emails soon. Could you please help me on this request? Thank you so much in advance. Best Regards, Eduardo Bagarrão

I used to purchase enpass pro, but I couldn't log in to my email in the app and kept getting an error message, which made my other devices unusable. Please help me solve this problem. Thank you!

Hi Team, I want to transfer my one time purchase from one registered email ID to another email ID. I am currently not using the old email I used to purchase encase so I want to move the purchase to a different email id. Please let me know how can I proceed? I've sent an email to the official but haven't received a reply yet! Thanks, Chetan

Hello my subscription has ended and now i can not access my passwords any longer. How can this be - i see the amount of passwords i have but i cant use them. What can I do? Thanks Oliver

License information accidentally deleted Email: Order number: Request to resume subscription Thanks

Hello, my Enpass app on my iPhone just asked me to pay 100 euros for a lifetime license. The lifetime license has been activated on my Microsoft device for a long time. I then paid with my fingerprint. Is that OK ? Can I cancel the purchase?

Hello Team, I want to move my one time lifetime purchase from one email id registered to another. I am not currently using the old email from which I had purchased encase, so I would like to move the purchases to different email id. Please let me know how can I proceed? Thanks, Chetan

Inkl jag har försökt lösa det långtifrån mer rättssäkert, utan framgång

I transferred my Enpass to a new phone. account verified. I have deregistered the old phone from linked Devices All logged in and passed security and sync to DropBox ..... initially only 10 items, I clicked on 'already registered' and gave my email, and you sent authentication code. So all that done ... and it then gave me '25' items. How do I recover to all my items, as on my other device, and as previously on phone - I purchased lifetime license for up to 3 devices.

Hello, From this morning I lost my synchronisation with my cloud and my registration for synchronize mobile and computer because I am limited to 23 passwords. Why I lost my registration a life? If you have an idea. thank you. Pascal.

Purchased an Enpass Pro Lifetime Licence many years ago (2015/16'ish) for a LG G5+ which is now (and forever) at Android 7 vintage which is now becoming very limiting as security is now regarded as weak. Have purchased a Redmi Note 11 Pro+ 5G which updated itself from Android 11 to 13. Is it possible/permitted to transfer the Licence from the LG to the Redmi?

The setup process is a bit different from other password managers and I am new. When I first setup, I was offered 3 options: 1. on mobile and desktop ... Activate (which is same as login) 2a. on mobile ... Continue - select cloud / wifi where want to keep data 2b. on desktop ... Crate master password .. and then I got the option to register (Entitled for a free upgrade).. which gives me essentially the basic account I am a bit confused about this registration process. I creating account with Enpass (point 2b) required? If I only went to register cloud/wifi, will I still need to register for Enpass account? Or is this all same an…

Hi, How do I update to the latest Mac version? I have version 6.0.1. Do I go the Apple App Store or download from Enpass website? Will it affect the lifetime premium? Thanks

Hello Enpass Support Forum, I recently bought a new phone. It is an iPhone XS with iOS. I previously had an used an old Huawei Phone with Android. Back then I purchased the One-Time-Lifetime-Licence of the Google Playstore for Android. I thought, that I could successfully migrate my Enpass data with just logging into the iOS Enpass App. Unfortunately that was not the case. Now I am wondering what I have to do to get my valuable data onto my iPhone. Do I have to buy a new license or can I somehow use the old license and my already existing account? Best Regards, Anett

Hello Friends. My Englhis now is very god.Sorry. SDe trata de un Programa en Python de varios números elevados a una potencia. Thanks.

Hallo , eine Frage wenn ich von der Proversion auf Lebenszeitversion upgrade , kann meine Frau das Programm dann auch benutzen ? Oder kann nur ich dann damit arbeiten ? Gruß D.Hellberg

Bom dia, efetuei a compra errada via aplicativo Google Play, selecionei o plano anual e quando confirmei ele finalizou a compra no plano vitalício, gostaria de cancelar para refazer o pedido, entrei em contato com a loja de aplicativos e eles me informaram que eles não fazem esse reembolso, que preciso tratar diretamente com o desenvolvedor, em contato com vocês, me informaram que preciso solicitar para a loja de aplicativos, gostaria que fosse resolvido, obrigado! A loja de aplicativos me encaminhou este seguinte e-mail: Olá, Esperamos que você esteja bem. Agradecemos por entrar em contato com a equ…

I have been a happy user of Enpass for a long time and I have the annual subscription. I would like to better understand how the subscription verification works. I read that Enpass connects to the server every 24 hours to check the subscription, right? But sometimes I travel to places in the mountains and there is no internet. So if I can't connect to the Internet for 1 month or 2 months what happens? It blocks? Does the One-Time Plan subscription also connect every 24 to check the subscription?

Hi, If i start an annual superscription, can I upgrade to lifetime later? Thanks Alex

Hello I need to change my lifetime license registered email, what do i need to do? I will be losing access to my current registered email.

Hello is there a special offer or a code for pro Users? I have Pro Lifetime and want to upgrade to Premium Liftetime.

I need to change my registered email. I attempted to change it inside the Enpass app in settings using my desktop. It accepted my change but indicates I am now Enpass Lite. I have had my Pro version for many years and love it and use it across mobile devices. Can you help me. I sent query the other day and have heard nothing.

Hi I would like to buy lifetime plan.And I'm from china and have a paypal account, but not a America paypal account.Is there other payment options like Alipay、Wechat payment or paypal with no limit？Otherwise I feel very discriminated.

Hello, My wife has an annual subscription. Stacksocial sometimes offers, lifetime subscriptions, but these are identified as only for new customers. Does that really mean she can’t use that offer? Why do you prevent satisfied customers from upgrading their licenses? Kind regards. DaNick