Registration and Purchases

Hi, so I've been using the Enpass service as my password manager since October 2020. Previously I had purchased the annual package since last October 2020 and I was planning to renew my bill early by buying the package again. Will it go this way and buy now my bill will increase by one year with the next bill falling in October 2022 or will it change to June 2022?

I have an iCloud account I use for for all things iCloud except it’s not my Apple ID for purchases. I purchased Enpass using my Apple ID for purchases but my passwords are synced using my iCloud account. when I try to restore my purchase on my new iPad it tells me I need to be signed into the same email I purchased it from. Strangely, the iCloud email is what seems to be on file with Enpass so why can’t I move data over. Still has me as a trial subscription. I’ve been able to move data to an iPhone and Mac all without issue and signed into my same iCloud Acct.

Hello, In the past I bought a license for Enpass ver. 5.5.7 for Windows Phone. I have a new Android phone. Is it possible to transfer a license to Enpass for Android? How to do it? Thanks

Hello, From my iPad (iPadOS version), I purchased the version on March 12: Onetime purchase- Premium, which is now fully functional on iPad. However, on my Android mobile phone this purchase was not taken into account despite the use of the same email address (same account) on my iPad and on my phone, why is this integrated purchase not active on Android as well? Thank you Bought Best Regards

Good afternoon. I can change my email associated with my premium account? Thanks.

Dear Enpass, I am a premium user and the subscription was around 160 INR, and now it is around 1772 INR. Is the price applicable for new user ? and what would be the cost for the renewal ? Please let me know. Thanks.

I bought Enapass when it costs a few euros and I have reinstalled a new account since I have forgotten the main password and it is impossible to recover it! I want to buy the app to use more than few password but.....now it costs more than 30 euros!! And it seems that also when you bought the professional version they continue to ask for money to protect more and more! This is a theft!!! Why there isn't a special price for who have already a professional account and forgot their password? Why I have to pay more than 30 euros when I already pay for that in the past and I forgot my password? Why I payed 9 euros and now you are asking more than 30!? I think I will choose ano…

It’s funny checking my bank statement 2 days ago on Feb. 16 to find a charge from “FS Enpass AMSTERDAM” for $59.99. When I did some google search, I found out that the only merchant with a product of this value, $59.99, is enpass.io. HOW was I charged when I don’t have an account with enpass? I’ve never had an account so how was enpass able to get my card details of someone who was never a client? I need answers from support as I tried emailing several times and nobody seems to reply. I want my money returned. Also, I neglect to mention that $59.99 was a promo they had down from $79.99, which is the yearly plan.

I am life time purchased "Pro" user. There shows "Offer for Pro users, 60% off for first year" in iPhone app. I would like to purchase life time upgrading premium edition same as pro instead of yearly subscription. How can I purchase like as 60% off for life time premium edition for pro user? Are there any offer for pro users discount life time premium edition purchase?

My son an I are using individual plans since July 2020, as a family plan wasn't available then. I will now create a new family account for my wife and would would like to "seamlessly" switch my son and me from the individual plans to the new family plan (i.e. without having to maually transfer passwords from the old to the nrew accounts). Is this possible and if yes, how? Thanks & Regards, Martin

A discount was offered to me for a one time payment (think it was 39.99€) for the premium features. It was labelled «Just today, just for Pro Users». I'm not gonna lie, I'm not super pleased to have to pay again, but on the other hand : - I kind of understand the reasoning behind it - I like enpass I guess I'm ok to help the team behind it - I've read an answer that states that you will not have another tier upgrade for which I will need to pay again in the future. And It would get rid of this annoying red screen space waste that breach protocol alert is for non premium users (super annoying, not cool on your part to through this at us). Long story short : I…

I had to upgrade my work iPhone to install some work applications and in the process all apps disappeared. I installed Enpass again but it does not recognize me and my subscription. I can only use the trial version with up to 10 records only. how can I recover my pro version ? Thanks

Help, I got a little lost with registration and sync. The situation is as follows: I have installed Enpass (Lite) on my Macbook and registered with my email address. Because I liked Enpass on the desktop, I downloaded the app on my iPhone. After the download I decided to buy the lifetime licence in the app. So far, so good! The problem: Enpass on my iPhone wants me to register. But I am already registered (in the desktop version)? If I register again, I will have two accounts, right? And how does the desktop version of Enpass know that I am now a premium user? Why is this so complicated? I only want to synchronise the two devices (and my licence).

Hello all, I purchased Pro Upgrade (Enpass Password Manager) for € 9,62 in 25 september 2017 In 24 decembre 2020 I pay for Premium Subscription- 1 Year (Enpass Password Manager) (di Enpass Technologies Inc) for my single account. Now I would like to add my son to this app and I would like to understand if I need to buy the whole plan as new users or I can upgrade my actual individual plan and how. In the android app on my Smartphone I didn't see anything useful thanks

I bought the individual pass (premium) für one year. Since a few days this year is over and I get the message 'expired since 07. jan 2021'. I want to extend another year individual pass – where can I do this?

Hi, I've contacted Enpass through support form but no one reply it until now. Recently I changed my phone to iOS, before this I already have Enpass Life time license, but when I logged in my email to Enpass it says "Free User" so I press buy on iOS and now my account on iOS is 1 Year subscription not life time like on my android and laptop. How can I get change to life time just like my other devices?

Hi Enpass, I was wondering, what happens when Enpass servers are no longer reachable for whichever reason (firewall issues, Enpass stops existing, etc...). If I'm not mistaken, in the 'early' days, you purchased the app, and there was no Enpass server involved with activation, since purchasing the app was all there was to it. In theory, this meant that in 20 years from now, the application would still be fully operational, even if Enpass as a company no longer would exist (as long as the sync api's to the vaults themselves don't break). With the current 'activation' approach, this no longer holds true. If the activation servers are no longer operational, …

Can anyone tell me how I can log into the app as a Pro user again on a new iPhone? I'm really desperate !? I got such a cryptic email for Pro at that time ******@privaterelay.appleid.com. A code is sent to me there that I should enter in the app. Of course, that doesn't work because it's not a normal email account that I have access to. I have no idea where this code is going, in any case I don't get it and otherwise you cannot re-register as a pro user. Who knows advice ??? in german : Kann mir irgendjemand verraten, wie ich mich in der App auf einem neuen iPhone wieder als Pro Nutzer anmelden kann? Bin echt am verzweifeln!? Habe für Pro so eine krypt…

Hi I am confused on how enpass licensing works. I see 3 different plans Individual Family One -time I don't get the difference between Individual and Family as in the features section it says you can make different vaults for different family members. So why do we need a family plan? I don't get the difference between one-time and the others. Is that a one time payment for individual plan? Do you get upgrades for life or stuck with the version that is available at the time of buying?

Hi together, does somebody know which Enpass plan should be booked if I want to use Enpass with my family? We talk about more or less all platforms (IOS, Android, Mac, W10) and 6 people. Just want to be sure that the One-Time Purchase model fits to our requirements. Thanks in advance

Subscription MX$ 43,75/mo <<----- $44/maand !!! lol MX$ 524,99, billed yearly Half yearly

i am unable to log on to my account

Hello, I purchased the Android version of Enpass but was using the non-premium version of the desktop app. How does the new pricing impact me please? Thanks

Hi everybody. Recently I change my mobile phone from Android to iOS. I bought endpass for Android and I would like to know if ther is any way to hava Enpass in my iPhone without paying again. Thanks in advance.

Because the Alipay payment application showed that it has been refunded, I made another purchase on Google Pay, but the Alipay payment was received after 3 hours. I made two repeated purchases, and I hope I can get back one payment 订单参考 ENP201128-4313-35149 订单参考 ENP201128-9144-70115