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Gulshan Dogra

Enpass team member
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Everything posted by Gulshan Dogra

  1. Hi @Mohammed Anzil, Thanks for the question. I want to clarify that in case of non-renewal, your Enpass Premium subscription will be canceled, and you won't be able to access the Premium features. But you will still retain the Enpass Pro License.
  2. Hi @kos1958, Welcome to the Enpass Community. No, you need to restore all your passwords from Recycle Bin/Trash to those respective Vaults first and from there you can add these passwords to the Archive manually (Right-click on the item → Select Archive).
  3. Hi @Xander84 and @DenalB, Thank you for reaching out to us. I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2562
  4. @Nyagaka254, Please share the above mentioned details so that I can assist you better in this.
  5. Hi @hasch2k08, Welcome to the Enpass community. I have duly noted your steps, and it has been forwarded to the concerned team for further investigation. Meanwhile please share these following details. Which Enpass version are you using on your Macbook (Also, Is it a Store or website version)? If possible, share the Demo account of WebDav via PM or at support@enpass.io along with this forum link, which might help us identify the behavior at our end. #SI-2559
  6. Hi @govind, Welcome to the Enpass community. I would like to share that for Desktop versions of Enpass is free i.e you can store unlimited number of items with unlimited number of vaults and can sync your database easily even after the expiration of subscription by following ways. Cloud Sync Wi-Fi Sync or Cloudless Sync. The mobile version of Enpass is not free i.e to access unlimited items, vaults and Premium features like Breach Monitoring and 2FA Identification either on Desktop or mobile versions you need to subscribe/purchase Premium version.
  7. Hi @Ivarson and @DenalB, As already mentioned above we never provided dark mode support for the classic theme in the past but I have duly noted your feedback regarding this and it has been forwarded to the concerned team for further consideration. #SI-2389
  8. Hi @Nyagaka254, Welcome to the Enpass community. For quick troubleshooting I would recommend to disable 'Android auto-fill service' from the Enpass Browser settings and then enable the 'Auto-fill using accessibility'. Also, make sure to enable these settings as mentioned in this link on your Android device and share your findings with us. If the issue persists please let me know the following details so that I can get this issue tested for you. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Share the Web page or App where you are getting this issue? If possible share the screenshot of the issue.
  9. Hi @Nirose. Thank you for reaching out to us. I have duly noted your feedback and your suggestion has been forwarded to the concerned team for further consideration. #SI-2557
  10. Hi @JASJ, Welcome to the Enpass community. I would like to share that these settings are applicable till Enpass app is alive in background. If you remove the app from background by swiping away from tasklist/recentlist, or iOS kill it to free the resources, the app is no longer alive. The next launch will be fresh launch and master password will be needed. This is not an issue of Enpass, iOS closes the Enpass due to memory and processor utilization and our team is unable to reproduce this issue and still looking into it. Also, I have added your feedback and it has been forwarded to the concerned team for further investigation. Your patience is highly appreciated. #SI-1959
  11. @sveen, It seems that issue is with website login detection when you are pressing shortcut to autofill. The extension detects that no login form present as all the above mentioned websites are search engine webistes rather than login pages, so it opens a new tab for auto-filling. I hope this explains this scenario else share the saved webpage with us so that I can assist you better. #SI-2454
  12. Hi @DenalB, Thank you for reaching out to us. We have not restricted or disabled your access to the Forums, and I have also reverted some troubleshooting steps on your email.
  13. Hi @BleenPaper, Welcome to the Enpass Community. Thank you for sharing your suggestion. I have also forwarded your comments to the concerned team and also it has been added in our feature requests. Enpass appreciates your patience in the meantime. #SI-1393 #SI-2548
  14. Hi @KodiakF, Welcome to the Enpass community. Thank you for sharing your valuable feedback with us, I have duly noted your point and it has been forwarded to the concerned team for further consideration. #SI-2548
  15. Hi @Ademain, Thank you for reaching out to us. I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2547
  16. Hi @Saptak, Welcome to the Enpass Community. I would like to share thta I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2546
  17. Hi @Wooparadog, Weclome to the Enpass. Thank you for exploring our app and for providing this feedback, I have forwarded your suggestion to the concerned team for further consideration. #SI-2543
  18. Hi @sandrini, Welcome to the Enpass Community. Please share the following details so that I can assist you better. Which Enpass version you are using on your device? On which Apps you are facing this issue, mention all (along with their versions). Share the screen record video of the issue you are facing, if possible.
  19. @metropical, Thank you for sharing the details. Please follow these below-mentioned steps and share your findings with me. Note: Make sure you have the backup of Enpass database saved locally on your device. Backup is created as file with .enpassbackup extension.You have to remove enpass data manually from your device and restore it from the backup file. Steps: Quit all current running instances of Enpass → Go to Finder → Enpass data location(Documents folder by default) → Move the Enpass folder displayed there to another location in device(for safekeeping) Now launch Enpass again(it should launch from Welcome Screen) → Here, setup new Master Password → Create a couple of dummy items and lock-unlock the application. This is to check if application is still going into not responding state. If it is working fine now, Go to settings → Advanced → Apply Erase Everything. Now Restore your database using the original .enpassbackup file. #SI-2521
  20. Hi @vidario, Thank you for reaching out to us. Please let us know the following details so that we can help you better. Kindly provide the OS of your device? Which Enpass App and Enpass Extension version are you using? (Also, is it a Store or Website version). Which Browser version you are using. Are you facing the same problem with other browsers too? If yes, mention all. Share the screenshot of the issue, if possible.
  21. Hi @fotodoc and @DenalB, Thank you for reaching out to us. Enpass is having a wide number of categories and predefined templates to help you store your information quickly in a more organized way. You can add items to a category or to change the category of an existing item. Although, I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2535
  22. Hi @Nightangelg, Welcome to the Enpass Community. I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2531
  23. Hi @EDefender and @vidario, Thank you for contacting Enpass. I would like to share that this issue has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. Appreciate your patience in advance. #SI-2482
  24. Hi @vidario and @DenalB Thank you for contacting Enpass. I would like to share that our team is aware about this issue and our team is working on it, it will be fixed in the future updates of Enpass. Your patience is highly appreaciated. Cheers! #SI-2507
  25. @metropical, Thanks for sharing the details. I need some more information from you so that we can replictae this issue on our end. Total number of items in your Enpass database? How many Vaults you have set up? If these Vaults are synced to any Cloud Service/Platform also mention that. #SI-2521
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