Manish Chokwal

Hey @Rojma, 

I appreciate your efforts in sharing your testing results. Please send the video and the URL of this forum post to support@enpass.io and we will assist you further. 

Hey @Syd,

It seems you are using an older version of Enpass. Kindly, update Enpass to v6.8.4 and share feedback. 

Hey @quattleb,

I would like to share that 1Password does not export items that include attachments, documents, or custom icons. Those items will need to be added to Enpass separately. For more details, kindly visit the FAQ. In the Enpass, you have options to use website icons as well as custom icons. I understand it does not have the drag and drop feature to add custom icons however, you can visit user-manual to know more about custom icons.  

Hey @quattleb,

I appreciate your efforts in reporting this issue. Please confirm if you are experiencing this activation issue of the Enpass license on all the devices or specifically on your MacBook Pro.  

Hey @gbt0,

Thank you for sharing this request. I have shared it with the concerned team for further consideration. In the meantime, your patience is highly appreciated here. 

SI-3180

Hey @Dorora & @Kilathaar,

Thank you for reporting this issue. I have shared it with the concerned team to investigate it further. I will inform you as soon I receive any updates from them. In the meantime, your patience is highly appreciated here. 

SI-3179

Hey @Rojma,

Thank you for reporting this issue. In order to assist you better, please help me with the following details:

1. Share the details of the Enpass version.
2. Are you experiencing this issue on a specific website? Kindly, share the URL of that website. 
3. If possible share a small video of this issue. 

Hey @Syd,

Thank you for reporting the presence of this issue. Kindly share the Enpass version as well so that we can test it precisely. 

Hi @databoy2k,

I appreciate your response. I have shared it with the concerned team for further investigation. In the meantime, your patience greatly appreciated here. 

Hey @GDImitrov,

I appreciate your response. Could you please share your Linux version(ubuntu, fedora, centOS)?

Hey @GDImitrov,

I appreciate you for being patient with us. It seems you are using an older Enpass version. Kindly, update it to the latest Enpass v6.8.3 and share feedback. 

Hey @MBR89,

I appreciate your efforts in reporting this issue. In order to assist you better, kindly help me with the following details:

1. Share the details of the Enpass version and OS information. 
2. Did you install Enpass from a store or our official website?
3. You can also refer to this FAQ. 

Hi @all,

I appreciate you for being patient with us. I would like to share that a new Enpass v6.8.4 has been released. Kindly update and share feedback. 

Hey @bu11etpr00f,

I appreciate your efforts in sharing that Enpass is not syncing with DropBox. In order to resolve this issue, I would suggest you try the following steps:

1. Firstly, take a manual backup of your data on all the devices.
2. Secondly, disconnect the DropBox sync from all your devices.
3. Now, login to your DropBox account in a browser → Open the Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync.
4. Try to reconnect the device that has the latest updated data with DropBox. If synced fine, sync the rest of the devices.
5. If sync starts to work fine, you can delete the renamed old backup file from step 3.

Hey @databoy2k & @Rado,

I appreciate you for being patient with us. Our team has tested it and found it working as expected. If possible, please share a short video of this issue so that we can investigate it better. Additionally, let me know if this issue occurs on other browsers as well and make sure the browser is up to date.

Hey @Masterframe,

I appreciate you for being patient with us. During the investigation, our team found that Enpass only Autofill's on the Login page having Username, Email, and Password textbox. Enpass is working as expected for https://filecrypt.cc/Login.html or https://filecrypt.cc/Register.html having the same URL saved in the item. Enpass is saving the data correctly as well as Auto filling correctly. But, for https://filecrypt.cc/Create.html, Enpass is not considering it as a login/register page and the password textbox is not a password textbox. If you are creating an item of another domain having https://filecrypt.cc or https://filecrypt.cc/Create.html as its part, then Enpass open a new tab every time regardless if the URL is already opened or not. Hence, it is the expected behavior. 

Hey @sdudulon,

Thank you for reporting this issue. Our team has tested it and found it working as expected. If possible, could you please share a short video of this issue? It would help us to investigate it better. Additionally, shares the URLs of the websites where Enpass could not autofill the details. 

Hi @all,

I appreciate you for being patient with us. We have just released a new patch on Enpass v6.8.5 to resolve this issue on iOS. Kindly update and share your feedback. 

Hi @all,

I appreciate you for being patient with us. We have just released a new patch on Enpass v6.8.5 to resolve this issue on iOS. Kindly update and share your feedback. 

Hey @martinweiss,

We understand your concern that Enpass is not accepting the master password. It appears you have also contacted us via email, which has already been replied to. For further assistance, we suggest you reply there. 

Hi @all, 

I apologize for the inconvenience this may have caused you. I have shared your feedback with the concerned team to investigate on a higher priority. In the meantime, your patience and cooperation are highly appreciated here. 

Hey @GDImitrov,

Thank you for sharing the details. I have shared it with the concerned team for further investigation. In the meantime, your patience is highly appreciated here. 

^SI-3166

Hey @GDImitrov,

I appreciate your efforts in reporting the presence of this issue. In order to assist you better, share the details of the Enpass, Linux, and browser versions.

Hey @pineman& @Nick_,

I apologize for the inconvenience this may have caused you. I have forwarded your feedback to the concerned team and an updated patch will be released soon to resolve this issue. In the meantime, your patience and cooperation are highly appreciated here. 

Hi @all,

In light of what we've stated earlier, this appears to be an issue with Microsoft App Store, which we've escalated to them. Besides Enpass Team contacting them, I'll also keep this thread updated with any developments. Again, thank you for being patient and supporting us.