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Manish Chokwal

Enpass team member
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Posts posted by Manish Chokwal

  1. Enpass continously has wrong passwords

    in Mac

    Posted

    Hey @KarlKaos,

    Thank you for reporting the presence of this issue. In order to assist you better, please help me with the following details:

    1. Share the details of the Enpass version and OS information. 
    2. Did you install Enpass from a store or our official website?
    3. Are you seeing old passwords even after changing them or seeing randomly changed passwords?
    4. Are you syncing the Enpass data with a cloud account? Kindly share its information. 
    5. Check if there is an error while syncing to the cloud account. 
    6. Does this issue occur only on PayPal or on all the websites?
    7. Share the details of the browser version as well. 

  10. iPad/iOS: Crash/Freeze/No Autofill under 6.8.3

    in iOS

    Posted

    Hey @disappointed,

    I appreciate you for being patient with us. Our team has tested it but found working as expected. For better assistance, kindly help me with the following details:

    1. After the crash when you reopen the app, does it show a dialog box about the crash report? If yes, please add this forum's URL and send it or share it at support@enpass.io. 
    2. Does this issue occur if the internet connection is disconnected?
    3. Does this issue occur only on iPhone X?

  11. Please explain some of these updates

    in Mac

    Posted

    Hey @David Jameson,

    I appreciate your efforts in raising such questions. Following are the answers to your asked queries:

    1. This issue was not linked to a specific cloud account but to a vault where Enpass continuously tried to sync but could not re-authenticate. It is not specific to NextCloud. Kindly, let me know if you are still facing such an issue. If yes, try the following steps
      1. Go to Enpass Desktop application → Wifi-Sync → Start Wifi-Sync → Select the Vault with the NextCloud issue.
      2. It will ask you if you wish to disconnect from Dropbox and use WiFi-Sync. Please choose yes, then close Enpass and reopen.
      3. Then visit the same Wifi-Sync page → Disconnect Wifi-Sync. Now, your NextCloud account should be disconnected from the vault. You can try to sync it again. 
    2. Password History duplication: In this issue, the history of the password change was showing differently across the devices. Hence, it is not the case that you are referring to. In order to assist you better, please help me with the following details:
      1. Share the details of the Enpass version and OS information. 
      2. Did you install Enpass from a store or our website?
      3. Are you using WebDAV with NextCloud? 

  12. Android Autofill never works

    in Autofilling and Desktop Browser Extensions

    Posted

    Hey @IGS,

    Thank you for reporting this issue. From your shared details everything seems to be correct for autofill. The only thing that I can suggest here is the reinstallation of the app. Kindly, take a backup of your data or sync it with a cloud account and reinstall the app. I have also, shared it with the concerned team for further investigation. In the meantime, please try the above steps and share your finding. 

  13. Enpass and OneDrive?

    in Windows PC

    Posted

    Hey @Adam DZ,

    I appreciate your response. In order to assist you better, please try the following steps:

    1. Firstly, take a manual backup of your data on all the devices.
    2. Secondly, disconnect the OneDrive sync from all your devices.
    3. Now, open OneDrive app/website → Go to App → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync.
    4. Try to reconnect the device that has the correct data with OneDrive. If synced fine, sync the rest of the devices.
    5. If sync starts to work fine, you can delete the renamed old backup file from step 3.

  16. Enpass and OneDrive?

    in Windows PC

    Posted

    Hey @Adam DZ,

    I appreciate your efforts in reporting the presence of this issue. In order to assist you better, please help me with the following details:

    1. Are you getting any error messages while syncing to OneDrive? Or just getting different data across the devices. 
    2. Share the details of the Enpass version and OS information. 
    3. For quick troubleshooting, I would suggest you disconnect the sync on all the devices and sync them again one by one. 

    @Passer, please elaborate more about the issue you're experiencing with the Enpass. 

  25. Can't activate Browser Extention

    in Autofilling and Desktop Browser Extensions

    Posted

    Hey @bernhard,

    I appreciate you for reporting the presence of this issue. In order to resolve this issue, please try the following steps:

    1. Make sure you are using the latest Enpass version and extension.
    2. Open Enpass main app → Browser setting → Enable the extension.
    3. Open Enpass main app → Browser setting → Review Browser → Select Browser extension → Remove/Delete → Open browser → Pair Enpass extension.
    4. You can also try to reinstall the Enpass extension. 

    [Tip: Before using the Enpass extension, make sure its main app is running in the background.]

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