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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @sacha0501

    Welcome to the Enpass Forums.

    Thank you for your feedback on our Enpass beta (ver. 6.8.0) app. Could you please also check if the same issue is occurring after downloading the Enpass app website version? I have also forwarded your concern to our dedicated testing team. As soon as they update me on this matter, I'll be sure to notify you on this forum. Thanks for your patience in the interim.


  2. Hi @wmc

    Please ensure that the Enpass application is running in the background when you are using the browser extension. The “Enable Extensions” under the Browser settings of your Enpass application should also be enabled.

    I would also suggest checking that you have the latest version of Firefox installed. If these instructions do not help, then I'll require some additional information. Please share the below details with me, and I'll get this investigated for you -

    1. The version of the OS, Firefox and Enpass extension you are using.
    2. Did you download the Enpass app from the Windows Store or our official website?
    3. A screenshot of any error occurring would be helpful.
    4. Could you please check and confirm if you have allowed the Enpass app in your Firewall and your Antivirus settings? Please share the name of the antivirus as well.
    5. Are you using any VPN service? Please try disabling it to check if the issue persists. Also, share the name of the VPN you are using.
    6. Are you facing a similar issue on any other browser as well?
  3. Hi @hvarun29

    Depending on the device you are using, saving new logins can slightly differ. On Android devices, the Enpass app automatically detects a new login when you try to sign-in and prompts you to save. On iOS devices, after filling in the details, click on 'Key' icon (Passwords)-> Create new -> Save.

  4. Hi @Fadi

    As you mentioned that you are creating a key file for the secondary vault, could you please confirm that you are using the password of your secondary vault + key file instead of the master password for Enpass on your other device when trying to restore this vault? For troubleshooting purposes, please try the below steps and share your findings with me - 

    1. Create a new vault 'test' and set its password as 'test'. While creating the vault, also set a key file for it.
    2. Sync this vault with a new cloud account.
    3. On your other device, try restoring this 'test' vault by entering the vault password 'test' and the key file.

    Were you able to access this vault on your other device?

  5. Hi @Jedy

    We are looking into the issue reported by you where you are getting error code - 985 when trying to restore your WebDAV vault. Our team of experts require some additional information in this matter; please direct message me the below details - 

    1. The version of the Enpass app you have downloaded.
    2. If possible, please share the demo account of the WebDav.
  6. Hi @Fadi

    Could you please confirm the number of vaults you have in your Macbook Enpass app, and did you create a key file for the master password (which is associated with the Primary vault) or any secondary vault?

    If you have created a key file for your Primary vault and you try to restore this vault on any other device, it will require your master password + key file of the Primary vault. Similarly, if you created a key file for any secondary vault and you are trying to restore this secondary vault on a different device, then the password of this vault + key file of this vault will be required. You can also refer to this link on how to use key files.

    Note - It is possible to create multiple vaults with multiple key files, and you will be able to access the vault only by using the appropriate master password/vault password along with the appropriate key file.

  7. Hi @ExD

    When you click on '+' in your Enpass iOS application to add a new Item, a screen appears similar to the one I attached in the screenshot below before the screen you shared in the image. Please try changing your vault by clicking on 'Save to Vault' on that screen and share your findings with me. -

    • Thanks 1
  8. Hi @hvarun29

    Using Save as Webform is the best choice when there are multiple custom fields on a webpage because, with this feature, Enpass can map multiple fields for auto-filling purposes. You can also refer to this link to know more about Webforms.

    You can also try adding the item through the Inline menu function. When on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.



  9. Hi @JeffB

    I can certainly understand your disappointment in this case. Unfortunately, I will not be able to share any ETA at the moment, but rest assured, our dedicated team is working on resolving it in high priority. We appreciate your patience in the meantime and apologize for any inconvenience this may have caused.

  10. Hi @carter.hazzy

    Welcome to the Enpass Forums.

    As Enpass is an offline password manager, all your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data.

    Since you confirmed that you did not back up your data via iCloud drive, could you please confirm if you have a manual backup/cloud sync set up with any different cloud account? If not, then please contact Apple Support so they may assist you further in this matter. You can also refer this link.

  11. Hi @Jedy

    Welcome to the Enpass Forums.

    For quick troubleshooting purposes, please reinstall the Enpass application on your device and try restoring your data. If the issue persists, then please share the below details with me, and I'll get this investigated for you - 

    1. Have you downloaded the Enpass app from Microsoft Store or our official website?
    2. The version of the OS you are using.
    3. Are you facing a similar issue on any other device as well?
  12. Hi @Ivarson

    We have reproduced the issue on our end, due to which the Enpass application remains unlocked when it is initially unlocked through the Helper Window after unlocking the system. We are currently developing a patch to fix this problem, which will be released in the coming updates. Thanks for your patience while we work on it. 

    • Thanks 1
  13. Hi @0n10n

    Welcome to the Enpass Community!

    At the moment, it is not possible to make one entry as default. However, I have shared your comment as feedback with the development team so they may consider it for future Enpass versions.

    Additionally, I would suggest keeping your personal and family passwords segregated. You can keep your passwords in your Primary vault and family passwords in a separate secondary vault. That way, you can use the vault selection menu in your Enpass app (on the top left side) to easily switch between your personal and family vault.

  14. Hi @euphonious

    It is understandable that you are dissatisfied with the lack of updates to the Enpass Android app over the past few months. By incorporating the feedback we receive from our users, we are continually striving to provide excellent service to our customers.

    We are also planning to release an update of the Enpass Android app with features and enhancements very soon. Your patience and support in the meantime is appreciated.

  15. Hi @APC

    Welcome to the Enpass Forums.

    A Keyfile is basically a file on your computer which contains an encryption key, and when used along with a password, it acts as a second factor of authentication. If you change the master password with an active keyfile, Enpass will require the new master password and the same keyfile next time you log in, unless you remove it and change the keyfile manually while changing the master password.

    The user is also notified about it when trying to change the master password with an active keyfile (please refer to the below screenshot) -


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