Abhishek Dewan

Hi @vancouverism

For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps -

1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Cloud account'. Please proceed with it and after doing it, enable the synchronization again first on the device with the most recent data and then on the rest of the devices.
2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference ? If they are not, kindly set it to automatic.
3. Try clearing the cache and cookies of the browser or use a different browser to set up sync.
4. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
5. After creating a manual backup , perform erase everything operation from Enpass Settings → Advanced. Once done, restore data from the backup file, then setup sync to the Dropbox account.

If the issue persists, please share the below details -

1. The version of the Enpass app and OS you are using on your devices
2. Any Firewall/Antivirus/VPN service you are using.
3. A screenshot of any error occurring would be helpful.

Hi @Ivarson

We have recently updated our Firefox Extension and the updated version 6.8.8 is available to download from our official website. Also, the Auto-fill vulnerability does apply to the Firefox Extension. You can check the updated Release notes regarding the Firefox Extension from here.

Hi @Anthony

We appreciate your effort in bringing this matter to our attention. Your feedback has been duly acknowledged and relayed to our committed team for prospective enhancements. Meanwhile, we kindly request you to activate the "Autofill using Accessibility services" feature via the Enpass App Settings -> Autofill. This will facilitate autofill functionality on the Edge beta browser.

#SI-3456

Hi @bobbyt

Kindly try the troubleshooting steps that I have shared in this forum. If the steps do not help, please share the requested information and I will get this investigated for you.

Hi @jade

Thank you for providing the information.

Rest assured, I'll inform you promptly once I have further updates on this issue.

Hi @jade

Our team is looking into this concern for you but in order to successfully replicate this issue on our end, we will require some additional information in this case -

1. Please share your iPad device details, and pencil hardware you are using.
2. Is the Enpass app not responding to Apple pencil at all or does it occur sometimes?

We appreciate your cooperation in this matter.

Hi @Jankete

For troubleshooting purposes, please follow the below steps -

1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.
3. Try clearing the cache and cookies of the browser.
4. In case you are using an unsigned browser, you can also try unchecking ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication.

If the issue persists, kindly share the below details and I will gladly get this checked for you -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. Any Firewall/VPN service you are using.

Hi @Red0210

After conducting a comprehensive examination of this matter, we have successfully replicated the issue. Our dedicated team of developers is currently focused on rectifying this as a top priority. A solution to this problem will be incorporated into future versions of the app. We sincerely thank you for your understanding and collaboration during this interim period.

#SI-3427

Hi @Monyker

Thank you for sharing the requested information.

I'm getting this concern checked with our dedicated team and will get back to you soon with an update.

#SI-3450

Hi @MrElectrifyer

Hi @Bachsau

I completely grasp your perspective and have taken careful note of your feedback for potential future deliberation. We appreciate your ongoing support in the interim.

Hi @es_on

Kindly share the below details with me and I'll be happy to get this checked for you -

1. The version of the Enpass app and OS you are using.
2. Are you facing this issue on multiple devices?
3. Are you synchronizing your data via any cloud service? Could you please check and observe if this issue is happening after the data synchronizes?

Hi @Clint

Thank you for your valuable feedback . I have taken note of your comments and shared them with our dedicated team for thorough feasibility checks and careful consideration. Your patience during this process is greatly appreciated

#SI-3451

Hi @Bachsau

Upon a thorough investigation, we would like to share that at the moment, for security considerations we do not allow items from HTTPS domains to be utilized on HTTP domains. Nevertheless, users can continue to autofill on HTTP websites by establishing distinct items for the specific HTTP domain.

Hi @GDN

The primary reason behind this problem often stems from disparities in device times. If you encounter this issue once more, particularly if it's isolated to a specific webpage or application, kindly inform me. I'll proceed to conduct a thorough investigation to assist you further.

Hi @Monyker

I certainly understand your point. If you would like us to investigate this concern, kindly share the below details -

1. The version of the Enpass app and OS you are using on all your devices.
2. Did you recently update the app? If yes, would it be possible for you to share the version of the app you were using before?
3. Have you recently changed the master password on any of your other devices?
4. Were you facing this issue with the master password on all your devices or only particular one? If there is only particular device, were you accessing the app on other devices were the same master password or biometrics?

Hi @jade

Thank you for sharing the requested details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your cooperation and patience in the meantime are appreciated.

#SI-3447

Hi @Shlomi @Rootbeer

I've escalated this concern to our specialized team, and they are actively addressing the issue on your behalf. Once I gather additional information regarding this issue, I will promptly provide an update on this forum. Your patience until that time is greatly appreciated.

#SI-3446

Hi @GDN

For troubleshooting purposes, please try the below steps and share your findings with me - 

1. I would recommend checking this link to ensure that you are not missing any crucial steps to enable TOTP for this webpage.

2. Please check and confirm that the time is correct on your device and also set to automatic.

If the issue persists, please confirm the webpages on which you are facing this concern and I will get it checked for you.

Hi @Monyker

If you feel that the master password you are entering is correct, for troubleshooting purposes, I recommend checking our highly useful troubleshooting guide.

Important Note -

The master password is used to access the Enpass app and is associated with the Primary vault. Any other vault you create in the Enpass app has its own vault password. Now, for example, let's say on your other devices (laptop, iPhone, iPad) you are using multiple vaults, say Vault 1 (Primary) synced with cloud account 1 and Vault 2 (Secondary) synced with cloud account 2.

Now, if you try to restore your Vault 1 data from your cloud account 1 on any other device, the app will require the master password (as the master password is associated with the Primary vault). However, if you try to restore Vault 2 data from your cloud account 2 on any other device, you will need to enter the Vault password to access it and not the master password (Secondary vaults are associated with their vault password). 

In case you are using multiple vaults, try entering all the Vaults passwords and master password.

Hi @jade

Kindly provide me with the version of the Enpass app and the operating system you are currently using. I will be happy to assist you by investigating this matter.

Hi @chribonn

In the Windows version of the app, kindly ensure that you have enabled 'Hide Sensitive' option in Enpass Settings -> Security -> Display.

Hi @Devin

Hi @utilisateur38

Hi @JasonEnpass

Could you please confirm if you are getting the error message when trying to use the browser Extension? If yes, do give the below steps a try and share your findings with me -

1. Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.
3. Try clearing the cache and cookies of the browser.
4. In case the browser you are using is not code signed, you can also try unchecking ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication.
5. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

If the issue persists, please share the below details and I'll get this checked for you -

1. Any VPN/Firewall/Antivirus software you are using.
2. A screenshot of any error occurring would be helpful.