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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Defeasible Logic

    Could you please check once the total size these files are taking? These files ensure smooth functioning of the application. However, if they are again taking 41GB space, I'll forward this concern to our testing team for a thorough investigation of this issue.

  2. Hi @mrc247

    For troubleshooting purposes, please follow the below steps. Let me know if the issue persists -

    1. Turn off the sync from all device.
    2. Open Dropbox in any browser --> App --> Open Enpass Folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassdbsync.
    3. Open Enpass and enable sync with the Dropbox on all the devices.

    Note - We request you to refrain from posting on multiple forums, as you have already created a thread for the issue you are facing. Please follow this forum for more assistance and updates. We appreciate your kind understanding in this case.

  3. Hi @newuser

    Thank you for trying the troubleshooting steps.

    I would like to share that authentication is required when you autofill on any app/webpage in the iOS Enpass app. For ease of use, you can set up Face ID/PIN in your Enpass app Settings -> Security -> Auto Locking. Otherwise, kindly create a short video of the concern and share it with us at support@enpass.io. Our team will analyze it and get back to you.

  4. Hi @ithinkiam

    For troubleshooting purposes, please ensure that the passwords on your mobile device are up to date. Then reinstall the Enpass app on your desktop device and restore your data via your Dropbox cloud account. If the issue persists, please share a screenshot of any error occurring while synchronizing via Dropbox and I'll have this further investigated for you.

  5. Hi @all    

    We forwarded this concern to our dedicated team, and they were able to reproduce the bug on their end. Our development team is now working on a fix as their priority, and a patch addressing this issue will be released soon. Apologies for the hassles caused in this matter, and we appreciate your cooperation in the meantime.

  6. Hi @Rashid

    Welcome to the Enpass Community!

    As Enpass is an offline password manager, the data is stored locally on the device. As per the requirements of the user, they can synchronize their Enpass data to make it accessible on multiple devices/share it with a different user. Moreover, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device.

    Therefore according to the scenario you mentioned, the person with whom you have shared data will need to delete it manually from their end even after you have revoked access to the WebDAV server as it is not possible to access the shared vault without storing it on the device first. For more information, please refer to this link.

  7. Hi @Onotseike

    We thoroughly investigated the issue but couldn't replicate it on our end. As previously mentioned, it seems that you are trying to merge two different databases. For example, if your primary vault contains your personal passwords and you try to synchronize that vault with your Hotmail account, which already has your work-related passwords, then this error occurs.

    Therefore, please connect your vault with your personal passwords to the cloud account that contains your personal passwords, and your vault with your work-related passwords to the cloud account that contains your work-related passwords.

  8. Hi @firewally

    We were able to partially reproduce the reported issue where the Inline Menu is not appearing on the mentioned webpage. However, to proceed further with the investigation where you are unable to use Enpass Extension from the toolbar, we require some additional information - 

    1. Device information: Macbook version and Chipset.
    2. Is it possible for you to share a short video of the part where you are unable to use Extension from the toolbar and have to restart the application? You can share the video with us at support@enpass.io and mention this forum.
  9. Hi @Mike D

    Welcome to the Enpass Forums.

    For the Enpass auto-fill to work on your iOS/iPadOS devices, kindly ensure that you have enabled the settings mentioned in this link. If they are enabled, try disabling and enabling them again.

    If the issue persists, please share the below details with me and I'll have this concern investigated for you -

    1. The version of the Enpass app, OS and browser you are using on the devices on which you are facing this concern.
    2. Are you facing this issue on particular apps/webpages or all of them? Kindly share a name of few so we may investigate those.
  10. Hi @ng4ever

    At the moment, the Enpass app only allows printing of all the Items of a particular vault without any customization option for each login. However, I have shared your comments as feedback with the dedicated development team so they may consider it for future Enpass versions.

     

    We do have a workaround in this scenario. Kindly share the number of Items you wish to print and if all those Items are inside the same Vault?

    #SI-3141

  11. Hi @compoundbow83

    Thank you for sharing the details. Please try the below troubleshooting steps and share your findings with me -

    1. Disconnect All Vault Syncs in Enpass.

    2. Manually create a backup of all vaults from Enpass File Menu → Backup. Store this backup file at a local directory on your device.

    3. Now in Enpass, Erase Everything from Advanced in Enpass Preferences → Uninstall Enpass from device → Re-install Enpass from Apple Store.

    4. Launch Enpass → Select This Mac → Select Backup File → Select the above created backup from local → Restore the data into Enpass.

    5. Once Successfully restored, Activate Enpass using their Registered Email ID.  After activation, Enable Touch ID from Security Preferences in Enpass.

    Once done, you can reconnect your vaults to respective cloud service for synchronization.

    Regarding "Unable to connect 2 Vaults with Webdav" error, please share the requested information so we may proceed forward with the investigation.

  12. Hi @Onotseike

    This error occurs when you try to synchronize a vault with a cloud account which already has a database present. Could you please double check and ensure that you are synchronizing the correct vault with the correct cloud account? If yes, please share the version of the Enpass app and OS of all the devices on which you are facing this concern and I'll have this further investigated for you.

  13. Hi @firewally

    Could you please confirm if you tried re-configuring and re-installing the Enpass Extension? Also, I suggest creating a manual backup of your Enpass data and then reinstalling the app.

    If the above workaround does not work, please share the below details with me and I'll have this further investigated for you -

    1. Is the Enpass Extension becoming unresponsive just on the https://tracker.censhare.de/censhare5/client/ webpage or any others as well? If there are others, kindly share their URL.
    2. Regarding the Enpass app crashing, is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random?

    3. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

  14. Hi @Onotseike

    Welcome to the Enpass Forums.

    For quick troubleshooting please follow the below-mentioned steps (first for your Primary vault and then for your secondary vault) and share your findings with me.

    1. Ensure that your database is up to date for your vault. Then take a manual backup of your Enpass database on your device.
    2. Disconnect the OneDrive sync for this vault on all devices.
    3. Open your One-Drive account in any browser.
    4. Remove the Enpass & Enpass 1 folders from the OneDrive account.
    5. Re-set up the sync with OneDrive on all the devices and check.
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