Abhishek Dewan

Hi @sdudulon To investigate the concern further, please shares the URLs of the websites where Enpass could not autofill the details.

Hi @dimidrol @JPK Your disappointment in this matter is certainly understandable. However, reinstalling the app fixes any misconfiguration and resets the settings to default which may fix the concern. I have also alerted our team regarding this concern and will get back to you soon with an update. Thank you for your patience in the interim. #SI-3101

Hi @Mutzki Thank you for trying the steps I shared with you and our team is looking in this concern. Could you please also confirm - Did you check that the password is the same on your Mac and iOS devices for the mentioned webpage? The version of the browser you are using on all your devices. Is the Enpass app autofilling the wrong password on the webpage or not autofilling, due to which the error occurs? Take note of your credentials for this website, and then remove the Item you have saved in your Enpass app for this web page. After that, on the login page of this same website, enter your credentials, save the Item again in your Enpass app and try autofilling. We appreciate your cooperation in this matter.

Hi @flyingbirds Thank you for the suggestion. I have forwarded it to the concerned department for future consideration. As for the autofill concern you are facing, I'm discussing this case with our testing team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3184

Hi @quattleb After a thorough discussion with the dedicated team, I'm afraid we do not support importing custom icons from 1Password at the moment. Moreover, when creating/importing a new Enpass Item, if you include a website address, Enpass can automatically fetch the site’s logo to use as the icon for your Item as well. To enable website/custom icons, please refer to this link.

Hi @EricE Welcome to the Enpass Forums. For troubleshooting purposes, please follow the below steps - Ensure that you have allowed access to Enpass in your Firewall/Antivirus/VPN settings. Also, if you are using any such services, try disabling them to check if the issue persists. Create a manual backup of your data and then reinstall the app. If the issue persists, please share the below details with me, and I'll have this further investigated for you. If the above steps do not help, please share the below details with me and I'll get it checked for you - The version of the OS you are using. The name of any Firewall/VPN/Antivirus programs you are using. A screenshot of the error occurring would be helpful.

Hi @Mutzki For troubleshooting purposes, please create a manual backup of your Enpass data on the device with the most recent data and then follow the below steps - Double check and ensure that the password is same and you are synchronized with the same cloud account on all your devices. Remove the synchronization from all the connected devices. While doing so, you will also get an option to ' Delete data from iCloud'. Please proceed with it and after doing it, enable the synchronization again first on the device with the most recent data and then on all your other devices. Reinstall the Enpass app on the device on which you are facing this concern and then restore your data from the iCloud account. Let me know if the issue persists.

Hi @dimidrol @JPK For troubleshooting purposes, please follow the below steps - Kindly ensure that in System settings, you have enabled Autofill for Enpass. Pathway: Settings → Passwords → Password Options → Enable Autofill Passwords and select Enpass from the list of Applications. Create a manual backup/set up synchronization for your Enpass data and then reinstall the app. Let me know if the issue persists.

Hi @Dani This is indeed very unusual behavior. For troubleshooting purposes, please create a manual backup of your data and then reinstall the app. If the issue persists, please share the below details with me, and I'll have this further investigated for you - The version of the browser you are using. Is this issue occurring for all the saved Items or any particular ones? Kindly share the name of a few web pages on which you are facing this concern. Are you using any specific app (Antivirus/VPN) alongside Enpass that you think could be the culprit? It would help us in getting to the root of this issue.

Hi @Louwy For troubleshooting purposes, please create a manual backup of your data and then reinstall the app. If the issue persists, please share the below details with me, and I'll have this further investigated for you - The version of the OS you are using. Have you downloaded the Enpass app from the Windows Store or our official website? If possible, try downloading the other version of the Enpass app and share your findings with me.

Hi @firegate666 Welcome to the Enpass Forums. To assist you better with this issue, please share the below details with me and I'll have this concern further investigated for you - The version of the Enpass app you are using. A small video showing the issue would be very helpful. (You can send the video to us at support@enpass.io and mention this forum)

Hi @quattleb We are looking into this for you and will get back to you soon with an update. Thank you for your patience in the interim. #SI-3182

Hi @quattleb Please create a manual backup/set up synchronization for your Enpass data and then reinstall the app from the Mac AppStore to gain full access to touch ID functionality.

Hi @quattleb To investigate this concern further, we will require some additional information. Please share the email address from which you bought the license or are trying to register at support@enpass.io, and we will get it checked for you. Also, do mention this forum in the support ticket.

Hi @heik1887 Our team was able to reproduce the bug on our end, due to which this issue is occurring, and our development team is working on resolving it. Moreover, soon a patch addressing this issue will be released. Thank you for your cooperation and support in the meantime.

Hi @flyingbirds In the first image, Enpass lets the user know that there is no matching Item saved in the Enpass app. Moreover, the user can also bring up the Enpass assistant by clicking on the arrow below in case the user wishes to use any other Item's login credentials (please refer to the attached image below) - As for the second image where the popup is appearing on non login input, could you please share the version of the Enpass app and Safari browser you are using? Also, are you facing this concern on just the macrumors.com webpage or any others as well?

Hi @quattleb Could you please confirm if you have downloaded the Enpass app from the Mac AppStore or from our official website? Only the Mac AppStore Enpass version supports full time unlock via Touch ID. Otherwise, please try the below troubleshooting steps and share your findings with me - Disable the Touch ID in your Enpass app. Then restart the app and re-enable the Touch ID again. Create a manual backup/ set up synchronization for your Enpass data and then reinstall the app.

Hi @quattleb Your valuable suggestion is greatly appreciated. Our development team has been informed of your comments and will take them into consideration in future versions of Enpass. During this time, we appreciate your patience and cooperation. SI-85

Hi @gbt0 Thank you for sharing your valuable suggestion. I have duly noted your comments and have shared with our development team so they may consider it for future Enpass versions. Your cooperation and patience in the meantime are appreciated. #SI-642

Hi @Rojma Thank you for sharing your valuable suggestion. I have duly noted your comments and have shared with our development team so they may consider it for future Enpass versions. Your cooperation and patience in the meantime are appreciated. #SI-3178

Hi @xillion Thank you for sharing your valuable feedback. The feature request has been forwarded to our developers for investigation, and if feasible, it may be added to future versions of Enpass. We appreciate your support and cooperation in the meantime. #SI-3175

Hi @xillion Your request has already been forwarded to our developers and I would like to inform you that they have investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

Hi @heik1887 Thank you for sharing the details. I have forwarded this concern to our dedicated team for testing and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3176

Hi @mrc247 Your disappointment in this matter is totally understandable. However, I provided steps to resolve this issue on Oct 27th, which has been helpful for others, but I didn't receive a response from you. Could you please confirm if you tried these steps on your iPhone and Mac? If not, please do and let me know if the issue persists.

Hi @netcat65 Welcome to the Enpass Forums. For troubleshooting purposes, I suggest checking out our handy guide on how to import your msecure password file to ensure that you are not missing any critical steps. If the issue persists, please share the below details with me, and I'll have this further investigated for you - The version of the Enpass app and OS you are using. A screenshot of the error occurring would be helpful.