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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @MMyth

    Welcome to the Enpass Forums.

    When you export your Enpass data, any Item to which you have added the Secret Key/Seed is automatically exported. The key/seed is visible when the file format is .txt or .csv. You can export your Enpass data by going to Enpass Menu (Hamburger Icon) -> File -> Export.

  2. Hi @all

    If the website version is also showing the same error, then please remove the Enpass app completely from your system and then install the website version. You can refer to the below steps -

    • Click your computer’s Start menu and type "Enpass".
    • When Enpass is highlighted in the search results, select Uninstall from list of actions provided.
    • When Enpass is uninstalled, your data is deleted automatically.
    • Like 1
    • Thanks 1
  3. Hi @all

    Enpass is grateful for all the information that its users and clients provided on this issue. It was thanks to your efforts that we were able to conduct the investigation.

    Our support team sent all details to our QA/Development team for them to investigate on a top priority, and I want to assure all members here that this has been identified as a Microsoft store error, and we have escalated the issue with them. That being said, we'll get this resolved very soon, and I'll keep this forum updated if there are any updates. You may download the Website version of our application from here in the meantime, as suggested. The inconvenience caused is deeply regretted.

    • Sad 1
  4. Hi @sfatula

    The requested feature (support for Raspberry Pi) is on our development roadmap. Unfortunately, I will be unable to share any ETA for the same, rest assured our dedicated team is already working on implementing it and I have also shared your comments as feedback with them. Your patience in the meantime is appreciated.

  5. Hi @Punk Funk

    For troubleshooting purposes, please try the below steps -

    1. Create a manual backup of this vault, then remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from OneDrive'. Please proceed with it and after doing it, enable the synchronization again first on your PC, then on your Android device.

    2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic and share the results with me.

    3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

    4. After creating a manual backup of your data on your Android device, try reinstalling the app.

    If the issue persists, please share the version of the Enpass app, OS and a screenshot of the error occurring on the Enpass Android device with me and I’ll have this investigated for you.

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