Abhishek Dewan

Hi @netcat65

Welcome to the Enpass Forums.

For troubleshooting purposes, I suggest checking out our handy guide on how to import your msecure password file to ensure that you are not missing any critical steps. If the issue persists, please share the below details with me, and I'll have this further investigated for you -

1. The version of the Enpass app and OS you are using.
2. A screenshot of the error occurring would be helpful.

Hi @Idoki

We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is now working on fixing it, and a patch addressing this issue will be released soon. We appreciate your cooperation and support in the interim.

Hi @MMyth

Welcome to the Enpass Forums.

When you export your Enpass data, any Item to which you have added the Secret Key/Seed is automatically exported. The key/seed is visible when the file format is .txt or .csv. You can export your Enpass data by going to Enpass Menu (Hamburger Icon) -> File -> Export.

Hi @Idoki

Thank you for sharing the screenshot.

I have forwarded this concern to our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3172

Hi @Welshdog

It seems that you are using an older version of Enpass on your Mac. Could you please update your Enpass app to the latest version 6.8.4 and check if the problem persists?

If you are still facing this issue, kindly share the version of the Enpass app and OS you are using on your iOS device as well and I'll have this further investigated for you.

Hi @tatami

I can certainly understand your disappointment in this matter.

Our dedicated development team is already aware of this concern and is working on resolving it. I have also shared your comments with them, and a patch addressing this issue will be released for future Enpass versions. Thank you for your patience in the interim.

Hi @Bachsau

We are looking into the reported concern.

In the meantime, could you please check and confirm if you are registered on your Mac device from the same Apple ID as the one used to connect to iCloud in Enpass? Also, please ensure once that the sign-in with apple Id permissions are not revoked for Enpass in Apple ID settings.

SI-3004

Hi @all

Enpass greatly appreciates your patience while we worked on patching this bug. We have launched a stable ver 6.8.5 for iOS and iPadOS, which addresses this issue. Kindly update your Enpass share and share your findings with us.

Hi @Idoki

Do share the screenshot with us when it happens again, and we will be more than happy to get it checked for you.

Hi @Inchmahome151

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Hi @Idoki

To assist you better with your query, please share the below details with me -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. Are you facing this concern on all the webpages or any particular ones? Kindly share the name and URL of a few so we may investigate them.
3. A screenshot of the error you are referring to would be helpful..

Hi @mike5186

I completely understand your point and have shared your comments as feedback with the development team so they may check the feasibility and implement this feature for future Enpass versions. Thank you for your patience in the interim.

#SI-1622

Hi @all 

Your feedback regarding this concern is greatly appreciated.

Our development team has identified the bug on their end and is now working on a fix. There will be a patch released very soon to address this issue. Thank you for your kind understanding during this time.

Hi @Bachsau

I'll be happy to get this investigated for you. Please share the version of the Enpass app, OS and browser you are using with me. Thank you for your cooperation in this case.

Hi @mike5186

At the moment, only .img and .txt formats can be directly opened on Enpass Desktop. For all the other attached documents, you will need to save them first in order to open it. However, I have duly noted your comments for further consideration.

#SI-2554

Hi @mike5186

In the Desktop version of the Enpass app, you will need to enter the secret key provided by the site or app to enable 2FA. However, in the iOS/Android version of the app, you can tap the QR-code icon to scan in the key. For more information, kindly refer to the steps in this link.

Hi @all

If the website version is also showing the same error, then please remove the Enpass app completely from your system and then install the website version. You can refer to the below steps -

• Click your computer’s Start menu and type "Enpass".
• When Enpass is highlighted in the search results, select Uninstall from list of actions provided.
• When Enpass is uninstalled, your data is deleted automatically.

Hi @pineman, @kwitsi

I have alerted our dedicated team of the concern and they are now looking into it. As soon as they update me on this issue, I will be sure to notify you on this forum. Any inconvenience caused is deeply regretted.

Hi @all

Enpass is grateful for all the information that its users and clients provided on this issue. It was thanks to your efforts that we were able to conduct the investigation.

Our support team sent all details to our QA/Development team for them to investigate on a top priority, and I want to assure all members here that this has been identified as a Microsoft store error, and we have escalated the issue with them. That being said, we'll get this resolved very soon, and I'll keep this forum updated if there are any updates. You may download the Website version of our application from here in the meantime, as suggested. The inconvenience caused is deeply regretted.

Hi @Bachsau

For security reasons, your iCloud session expires periodically. If you are facing this concern, kindly refer to the steps in this link.

Hi @all

We have launched an update (ver 6.8.4) which fixes the crash after the validation issue on iOS/iPadOS. Kindly update your Enpass app to the latest version and share your findings with me.

Hi @Rico

Welcome to the Enpass Forums.

The requested feature is already on our development roadmap, and I've also shared your comments as feedback with our development team. We appreciate your patience while we work on implementing it for future Enpass versions.

#SI-1949

Hi @Luuk

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @firewally

We thoroughly analyzed the issue you reported and were able to reproduce the concern where the Inline Menu is not appearing on the mentioned webpage but couldn't replicate the crash. Our dedicated team is now working on resolving it, and soon a patch addressing this issue will be released. Your patience in the meantime is appreciated.

Hi @sfatula

The requested feature (support for Raspberry Pi) is on our development roadmap. Unfortunately, I will be unable to share any ETA for the same, rest assured our dedicated team is already working on implementing it and I have also shared your comments as feedback with them. Your patience in the meantime is appreciated.