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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @utilisateur38 For capturing and saving new Items in Enpass using the browser extension, kindly refer to the steps in this link. If the autofill still fails, kindly share the below details - The version of the Enpass app, Chrome browser and Enpass Extension you are using. The URL of all the webpages on which you are facing this concern.
  2. Hi @Devin Kindly provide me with the following information, and I'll be more than happy to assist you in investigating this matter: The Enpass app version, along with the version details of your operating system and Edge browser. The URLs of the webpages where you are encountering this issue.
  3. Hi @Operations8 While we're actively addressing your concern, could you please attempt to resolve the issue by disabling and then re-enabling the PIN option within Enpass' security settings? If the problem persists, we kindly ask you to provide the following details: Are you using a key file in conjunction with your master password? How many vaults have you created within the Enpass app? Have you recently updated from the previous build, specifically version, or any older iteration? Is there a specific sequence of actions you performed prior to encountering this issue? Additionally, we kindly request that you share a brief video clip demonstrating the issue. You can share the video with us at support@enpass.io and reference this forum conversation.
  4. Hi @Ivarson Kindly provide the precise operating system versions for both your Windows and Linux setups, as well as the versions of your browsers. I'd be more than willing to initiate an investigation into this matter for you.
  5. Hi @zoeck I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then. #SI-3438
  6. Hi @Bachsau I will gladly get this checked with our dedicated team. Please share the version of the Enpass app, OS, Enpass Extension, and browser you are using along with the URL's in which you facing facing this issue. If you'd rather share these details privately, please feel free to DM me.
  7. Hi @zoeck Kindly provide us with the version details of your operating system and MS Edge browser. We would be more than happy to verify this for you.
  8. Hi @Ivarson Our team is actively working on enhancing the Firefox Extension, and the update will be rolled out soon. We appreciate your patience and understanding during this time.
  9. Hi @Bachsau I would like to share that if you create an Enpass Item for the HTTPS website, then Enpass cannot autofill the login details of the same Item in the HTTP URL of the same website due to security reasons. However, if you wish to autofill them explicitly then as a workaround, you can try the below steps: Create a new Item with HTTPS url then use the autofill feature. Update the existing HTTP Item and add the HTTPS URL to it. #SI-3348
  10. Hi @MrElectrifyer I appreciate your cooperation in providing the requested information. I've escalated this matter to our specialized team for a comprehensive analysis. While we await their investigation, I recommend attempting to replicate this issue on an alternate system. Please inform me of your findings, as I will also assess the problem in those environments. #SI-3235
  11. Hi @Palle Based on the information you've provided, it appears that although the redirect icon is visible, the Enpass app is not establishing a connection with the cloud. If this understanding is accurate, I kindly request that you proceed to update your Enpass app to the most recent version, which is 6.9.0 designed for Linux. Our development team has successfully addressed this bug, and I would greatly appreciate it if you could subsequently share your observations and findings with me.
  12. Hi @hicder We are excited to share that we've extended the update to our Linux app, now available as version 6.9.0! Feel free to update your app to the most recent version or alternatively, you can download it directly from here. Concerning the update for the portable version of Enpass, rest assured that our development team is actively engaged in the process. We kindly ask for your understanding and patience as we diligently work on this update.
  13. Hi @kuk Thanks for confirming. I have forwarded every bit of information to our dedicated testing team. As soon as I have any updates on this matter, I will be sure to notify you on this forum. Kindly bear with us until then. #SI-3415
  14. Hi @Operations8 I've escalated this concern to our specialized team, and they are actively addressing the issue on your behalf. Once I gather additional information regarding this issue, I will promptly provide an update on this forum. Your patience until that time is greatly appreciated. #SI-3434
  15. Hi @kuk We appreciate you providing the information we requested. I'm currently in consultation with my dedicated team regarding this matter. In the interim, could you kindly verify whether you encounter this crash issue while accessing a specific website, or if it occurs on all websites in a random manner? Your cooperation in this case is highly valued.
  16. Hi @Octapus After an in-depth investigation into the matter you reported, our team worked diligently to replicate the issue you mentioned. We employed a range of testing scenarios and configurations to ensure accuracy and thoroughness. Regrettably, despite our best efforts, we were unable to recreate the problem as described. Meanwhile, we have released updates for both the Enpass app and the Extension, bringing them to versions 6.9.0 and 6.8.6, respectively. We suggest that you update the app and Extension to their most recent version.
  17. Hi @Operations8 We will gladly investigate this matter on your behalf. Could you kindly confirm whether you are using any third-party applications that might potentially be causing interference in this situation?
  18. Hi @kuk Please provide the remaining requested information, and I will be more than happy to assist you by checking it.
  19. Hi @Palle To assist you better with this concern, kindly share the below details with me and I'll gladly get this checked for you - The version of the Enpass app, OS, browser and Enpass Extension you are using. A screenshot of the error occurring during synchronization and connection issue would be helpful.
  20. @Operations8 Enpass requires Master Password in the following scenarios (even if the PIN is enabled): · When the app is closed manually. · The device is rebooted. · When too many apps are active in the device background (in this case OS automatically kills some apps to claim memory). · Similarly, if a user is running the device in power saver mode, or has installed a third-party app that kills background applications. Please check the settings of your device once and look for any third-party applications which may be interfering in this case.
  21. Hi @Ivarson Indeed, you are absolutely correct. The TOTP (Time-Based One-Time Password) functionality is not restricted to a specific license type. However, the Premium license does offer additional features, such as Breach Monitoring, which alerts you to data breaches at sites saved in Enpass, and identification of accounts with 2FA support, helping you strengthen your security. I apologize if my previous response caused any confusion on this matter, and I have now made the necessary corrections.
  22. Hi @Podrageanu Based on your comments, I'm sorry, but I'm having difficulty grasping the exact nature of your concern. Could you kindly provide further details regarding the issue you are encountering? Alternatively, you may contact us at the specified email address for further assistance. If you have previously reached out to our support team, you should have received a support ticket starting with "ECS." Please share this ticket number with us, and we will promptly investigate the matter further.
  23. Hi @chnandler_bong To address this matter, kindly generate a new support ticket at support@enpass.io and provide the email address used for the license purchase, along with the purchase receipt. Additionally, make sure to reference this forum in your ticket, and I will personally oversee the investigation process for you.
  24. Hi @Sequoyah Thank you for your valuable feedback. I have taken note of your comments and shared them with our dedicated team for thorough feasibility checks and careful consideration. Rest assured, I will keep you informed on this forum as soon as I have more updates regarding the implementation of this feature. Your patience during this process is greatly appreciated. #SI-3424
  25. Hi @Podrageanu In case you are facing any concern, feel free to update this forum or contact us at support@enpass.io and we will gladly assist you with your query.
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