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Yogesh Kumar

Enpass team member
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    53
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Posts posted by Yogesh Kumar

  1. Hi @Hans van Meteren

    Sorry for the inconvenience. Please ensure that you are using the latest version of firefox extension which is 6.0.0 along with Enpass6. Try to reinstall the extension after restarting the browser.

    If the problem persists, enable logs of Enpass extension and Enpass app by following these steps:

    1. In Enpass app go to Settings -> Browser and enable logs.
    2. In Enpass extension, go to Enpass extension's options page and enable logs.
    3. Restart browser.

    Copy the logs of Enpass app and extension and mail us at support@enpass.io.

    Thanks.

  2. Hi @Vladimir

     

    Sorry for the inconvenience. First, ensure that Enpass extension is paired with Enpass app. You might need to check this faq as well.

    If the problem persists, enable logs of Enpass extension and Enpass app by following these steps:

    1. In Enpass app go to Settings -> Browser and enable logs.
    2. In Enpass extension, go to Enpass extension's options page and enable logs.
    3. Restart browser.

    Copy the logs of Enpass app and extension and mail us at support@enpass.io.

    Thanks.

     

  3. Hi @MikeDelta

    Please check this faq.

    If  problem persists, enable logs of Enpass extension and Enpass app by following these steps:

    1. In Enpass app go to Settings -> Browser and enable logs.
    2. In Enpass extension, go to Enpass extension's options page and enable logs.
    3. Restart browser.

    Copy the logs of Enpass app and extension and mail us at support@enpass.io.

    Thanks.

  4. Hi @Tatos

    Please check this faq.

    If  problem persists, enable logs of Enpass extension and Enpass app by following these steps:

    1. In Enpass app go to Settings -> Browser and enable logs.
    2. In Enpass extension, go to Enpass extension's options page and enable logs.
    3. Restart browser.

    Copy the logs of Enpass app and extension and mail us at support@enpass.io.

    Thanks.

  5. Hi @niemalsnever

    On 11/23/2016 at 5:19 AM, niemalsnever said:

    shortcut that works in Google Chrome does not neccessarily work in Mozilla Firefox

    Before delving more into this issue, I just want to make sure that you are having the latest release build 5.3.0 with Browser extension version 5.3.3. This will let you set the keyboard shortcut from the individual browser extension itself rather than the Enpass App. 

    As these shortcut settings are stored in browser storage area, there is no means that they are shared among browsers, so you have to set it individually from the extensions only.  If you wants to use same shortcut across all browsers, then the same shortcut must be set on each browser. Also, once you set the shortcut from browser, then there is no way you can set shortcut from app.

    The key codes may differ from browser to browser but the same key combination will work for autofilling in browser.

    Please keep me posted.

    Cheers!

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