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Ankur Gupta

Enpass team member
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Everything posted by Ankur Gupta

  1. Hi @Zappy, Please share the full report via Direct Message. Thanks.
  2. Hi @100 Watt Walrus, Thanks for reporting the issue. I have noted it in our tracker.
  3. Hi guys, Thanks for reporting the issue. I have noted the issue and it will be fixed in upcoming updates.
  4. Hi guys, Thanks for reporting the issue. We have found the issue and it will be fixed in upcoming updates. Thanks!
  5. Hi guys, Thanks for reporting the issue. I have noted it down and fixed will be available soon. Thanks for your co-operation.
  6. Hi guys, Option to delete custom icon will be available in a subsequent update. Thanks.
  7. Hi @chribonn, Thanks for your writing to us. If you are using Desktop version of Enpass then you can export all attachments of any item, and also attachments of multiple items. To do this please follow these steps: Select 'Attachments' in Sidebar in the 'Others' section. Select the items of which you want to export attachments. Right click then click on 'Export Attachments'.
  8. Hi @freibeuter, Thanks for writing to us. It seems that your entry has one password field in the saved web-form. Please click on the "Web-Formular anzeigen" on the info page and check if there is any password field having a weak password. Thanks.
  9. Hi @Ben7002, Sorry for the delay. 'Conflict in syncing data with Dropbox' error occurs when Enpass detects that items on local vault are different than items found in the cloud database. If you are trying to sync two different databases/vaults then follow the steps:- Tap on Sync Error, and you will get a screen where you can see the number of items of both vaults and there will be two options 'Merge' and 'Disconnect'. Tap on 'Merge' and syncing will be continued. You can continue with 'Merge' option even if Enpass is showing this error on same databases. Please let me know if you ever imported data from any other password manager or csv file. That may be the cause of issue. Thanks.
  10. Hi @BHO , Sorry for the trouble. This error occurs when Enpass detects that items on local vault are different than items found in the cloud database. If you are trying to sync two different databases/vaults then follow the steps:- Tap on Sync Error, and you will get a screen where you can see the number of items of both vaults and there will be two options 'Merge' and 'Disconnect'. Tap on 'Merge' and syncing will be continued. Please let me know if you have the same items on both. If yes, it could be a bug. However, you can continue with 'Merge' option without data loss. Thanks.
  11. Hi @100 Watt Walrus, This issue has been fixed in next week update. Noted. It seems a side-effect of Favicon setting from previous beta. Thanks for reporting.
  12. Hi @asayamakk, Thanks for reporting the issue. We have noted it down and will fix this in upcoming udpate.
  13. Hi all, We have identified the issue and a fix will be available soon in upcoming updates. Thanks.
  14. hi @pineman, Sorry for the trouble. We are unable to understand the issue, please share the screenshot where you get the message "Sorry we couldn’t open the sync client. We couldn’t process the URL" ? Also, please try changing your default browser. Thanks.
  15. Hi @ozswisssurf, Please let me know your full Enpass Versions of both apps. You can check Enpass version from "About Enpass" menu in the Enpass App. Thanks.
  16. Hi all, Please try the steps mention here and check if it works. Thanks.
  17. Hi @agent92, Please rename the folder "Enpass6-Beta" to "Enpass" on your webdav server and then try again. The reason is Enpass 6 Beta standalone app looks for Enpass6-Beta folder on webdav, whereas the beta which comes over the main Enpass works with the folder "Enpass". If still you have the issue, please revert us with your Enpass Version. Thanks.
  18. Hi @Meister, Thanks for reporting this issue. We have noted it down and hopefully it will be fixed in the next update. Thanks for your co-operation.
  19. Did you uninstall the Enpass 6 app from your device? You can restore your Enpass 5 data from Google Drive. Please follow the steps:- Login into your Google Drive account from a browser or use the Drive app and navigate to Enpass folder. Open the Enpass folder and download the sync_default.walletx file. Open Enpass app > Welcome screen > Restore my existing data > Files --> Select the file you just downloaded --> Enter Master Password and done. Let me know if it works.
  20. Hi @carrieven, Please uninstall the V6 (220) app it has been discontinued and will not receive further updates. If issue still persists, kindly share the following info so that we can investigate the issue:- Mac OS version. Enpass Chrome Extension Version. While running the Enpass app, Open Terminal and run the command "lsof -i:10391" and share the outptut. Thanks.
  21. Hi @Bibon, Thanks for sharing the information. We have noted it down with higher priority and I hope this issue will be resolved asap.
  22. Hi @carrieven, Thanks for trying out the beta. It seems that you are using stable version of Enpass 5 Chrome Extension. Please install the new Enpass Beta Chrome Extension from here. If the problem still persists, please share your Enpass App Version so that we can look into it. Thanks!
  23. Please install the latest beta from this link. Cheers!
  24. Hi @Denoxster, Please follow the steps mentioned on this link. Hope this helps!
  25. Hi @Hitman, Thanks for trying out the beta. Please make sure you have "lsof" dependency installed on your system. If the problem persists, please let me know: Are you using multiple user on your linux machine and running the Enpass App on both users? Which Enpass version and Browser extension version you are using? Thanks.
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