Jump to content
Enpass Discussion Forum

Anshu kumar

Enpass team member
  • Content Count

    2,053
  • Joined

  • Days Won

    151

Everything posted by Anshu kumar

  1. Hey @MarcC, Sorry for the unpleasant experience. It would be a great help if you can share the screenshot of the problem along with Chrome OS and Enpass version so that I help you better. Thanks for your co-operation.
  2. Hi @thoronodor, Sorry for the unpleasant experience. Skipping this thread was just anoversight. Sorry for that. I would like to share that since Enpass 6 is based on a new architecture, it will only sync with Enpass 6 and not with previous versions. To test the sync functionality, you will need to install Enpass 6 on the other device as well. It seems in the above post that you are running the previous version of Enpass on some devices so please update the Enpass app and let me know if the problem persists. Thanks!
  3. Hi @bitbutcher, Thanks for writing in. Sorry to say no! Please have a look at our user manual for the respective platform to know how Enpass sync works. Thanks!
  4. Hey @meirha, Sorry for the trouble you are going through. I have noted down this issue in the tracker and notified the QA team to look into it. Meanwhile please follow these troubleshooting steps and let me know if the problem persists. Download the previous version of Enpass from this link. Now update the Enpass app. Hope this helps!
  5. Hey guys, We are sorry for the inconvenience caused to you. Our dev team is looking in to this issue and fixed will be available in the next update. I would like to hear your feedback after the update. Thanks for your co-operation.
  6. Hi @Magnus_Carlsen, Thank you for reaching out to us. The correct or rather the more accurate question would be, does Enpass intend to create such a backdoor to steal customer passwords in the future. The answer would be a straightforward no. As a business, Enpass has larger goals that would benefit from securing customer data ( since we are a security company), and not from stealing it. We have complete control over the queries originated from Enpass to servers and what it entails. Furthermore, we have abundant users who happen to be experts in security domain who are more than
  7. Hi @ironicmoka, Thanks for reporting this issue and we are sorry for the inconvenience caused to you. Please let me know are you facing the problem even after restarting the app and share the following info so that we can check further: Number of items and Vaults in Enpass? Which cloud service are you using to sync? Have you changed the Enpass database location? Thanks for your co-operation.
  8. Hi @scottjl, Thanks for writing in. I would like to share that Enpass already have the option to see the history of changes in every kind of fields in an item except Notes. For more details please have a look at our user manual. Cheers!
  9. Hey @vadimir9, Sorry for the trouble you are going through. In case if you have purchased previous version (Enpass 5) then you can download the same version of Enpass via following these steps: Go to Windows Store --> Select My Library option under the section of all owned --> There you will get the Enpass app --> Install it. Hope this helps!
  10. Hey @Glenn, Sorry for the trouble you are going through. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please drop us an Email at support@enpass.io along with the these details so that we can help you better. Which cloud services are you using? Have you recently changed your master password? Are you using Enpass on any other devices where you can access all your Enpass data? Does your master p
  11. Hey @ChrisS, It would be a great help if you can provide steps to reproduce the issue also please share the screenshot of the problem so that I can check. Thanks!
  12. Hi @nordpol, Sorry for the trouble you are going through. Please make sure you have selected the correct country in your Windows settings. The purchase dialog pickup the country from the system settings. You can change it via: Go to Windows Settings --> Time & Language --> Region & Language --> change it. Hope this helps!
  13. Hey @gnufied, Sorry for the trouble you are going through. Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists. Thanks!
  14. Hey @lammoth, Thanks for reporting this issue and sharing the steps. I have noted down this issue in the bug tracker and notified the dev team to look into it. Cheers!
  15. Hey guys, Sorry for the trouble you are going through. Dark mode in classic theme is highly unusable and have issues that can't be fixed. We never provided dark mode support for classic theme in past but it can be enabled in some cases due to an existing bug (Enable dark mode in Modern and switch to Classic). We have fixed this bug in this version and as a side-effect you will not be able to use it. Thanks!
  16. Hey guys, Sorry for the trouble you are going through. Our dev team is working into this issue and hopefully a fix will be available with the subsequent update. Thanks for your co-operation.
  17. Hi @RHPT, Thanks for writing in. You can disable Show Enpass in Menu bar option from Enpass General settings. Thanks!
  18. Hi @ofirzip, Sorry for the trouble you are going through. This issue has been fixed and update with the fixes will be available soon. If you are willing to try before public release you can download the beta version of Enpass for Mac platform using this link. Thanks!
  19. Hey @perolowa, Sorry for the trouble you are going through. This issue has been fixed and update with the fixes will be available soon. If you are willing to try before public release you can download the beta version of Enpass for Mac platform using this link. Thanks!
  20. Hi @bravo8whiskey, Thanks for writing in. I would suggest you to please enable Always run assistant in docked mode in Enpass General settings. Enabling this option will stick the Enpass Assistant on the screen, and it won’t disappear when you click outside of it. Hope this helps!
  21. Hey @iSCSI, Thanks for writing in. If you want to use the Premium version of Enpass please download it from Windows Store and follow these steps to purchase Enpass. Open Enpass --> Settings --> Premium Feature --> Purchase now. Hope this helps!
  22. Hi @UweK, Thanks for showing interest in Enpass. You can set the system-wide hotkey to launch Enpass from anywhere in the system from Enpass General Settings. Currently, Enpass doesn't have this option. However I have noted down your suggestion and forwarded to the concerned desk for further consideration. Thanks!
  23. Hey @asefi, Please share the crash report mentioning your name or link of this thread so that we can check and try to fix asap. Thanks for your co-operation.
  24. Hi @Euchch, You have written the same query at support@enpass.io which our customer support team has already replied for the same so please check your inbox and revert. Thanks!
  25. Hi @BuckO, Sorry for the trouble you are going through. Can you please let me know have you downloaded Enpass from our Website or Windows Store. Also, please share the crash report mentioning your name in the comment box so that we can investigate where the problem could be.
×
×
  • Create New...