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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hey @Chris uses Enpass Thanks for notifying. I'm glad to know that the problem has been resolved. Please revert us back if the same issue occurs again. Thanks.
  2. Hey @loveworksdotcom Thanks for writing in and sharing your inputs. I have shared your valuable suggestion with the concerned team. Also, you can check the latest version of Enpass from the Download page of our website. To check the version of Enpass running in your device, follow the below steps- macOS- Open Enpass > Click on ‘Enpass’ given in the menu > Tap on ‘About Enpass’ Windows- Open Enpass > Click on ‘Help’ given in the Enpass menu > Tap on ‘About’ Mobile- Open Enpass > Click on ‘Settings’ of the Enpass > Tap on ‘About’ Thanks!
  3. Hey @Darren Thanks for writing back. What's the Enpass version you're using? The file extension is for an older version of Enpass i.e. version 5. Thanks.
  4. Hey, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.
  5. Hey @Darren Welcome to the forum! Do you have access to Enpass using the Touch-ID? If you've forgot the master password, there's no way to recover it as Enpass doesn't store or save the password anywhere. Thanks.
  6. Hey, Could you share the URL of the above page(in the screenshot)? Also, try disabling 2FA on your Apple account and setup iCloud sync again. Thanks.
  7. Hey @zyg Have you turned on the 2FA for your WebDAV account? Please share the demo account of your WebDAV so that we can investigate where the problem could be. Thanks!
  8. Hey @eno Thanks for sharing it. I have noted down this issue and forwarded it to the QA team to further investigate it. Thanks for your cooperation.
  9. Hey @eno Thanks for sharing your feedback on the latest version. Which particular website you're facing trouble auto-filling? Did you try the same website with any browser on your phone? Also, make sure that the username and password fields of that particular login item are correctly populated in Enpass. Also, share your feedback if you've tried auto-filling on any apps with the latest Enpass version. Thanks for your cooperation.
  10. Hey @Bjørn Egil Karlsen Welcome to the forum! We apologize for the trouble you are going through. Sorry to inform you that there is no way to recover your master password. Being Enpass an offline password manger, your master password is not saved anywhere. So there are no back doors to access your data and we can't help you get it back since it's encrypted with your master password only. Please refer to this FAQ for more info. However, we have one solution for you if you are able to access Enpass using fingerprint/Face ID. To know more, please have a look at this forum post. Thanks.
  11. Hey Guys, Thanks for using Enpass and sharing this feedback. We really appreciate you for exploring the app and giving your time in sharing this valuable suggestion. The suggestion has been noted and forwarded to the concerned team. Thanks for the suggestion!
  12. Hey @Jos Berkers Could you please share these info to further investigate it. 1. If you have ever moved these items to another vault? 2. If possible, please provide a small video of the issue via mail at support@enpass.io along with this forum post link, it will help us clear understanding of the problem before further proceedings. Note- You can hide or blur the detail mentioned under those phantom entries while sharing the video/screenshot. Thanks for the co-operation.
  13. Hi @Enpass_account @Pete We are sorry for the trouble caused you. Could you both please share the Enpass version you using on the same device? @Pete Please share the device detail along with OS version on which you are having this issue? A screenshot, if possible would be great. Thanks.
  14. Hey @Maru Welcome to the forum. Apologies for the trouble caused. I would like to share that we have already shared the issues regarding to font to the Dev team and they are trying to improvise the fonts of Korean language. Your co-operation will be highly appreciated. Thanks for understanding.
  15. Hey @dirkdavidis Welcome to the forum! Please share the following detail so that we can try to identify the issue- Which Enpass version are you using on the same device? Is your hardware an ARM architecture? Please share the screenshot of Enpass General settings. Are you having this issue on any other Linux device as well? Thanks for the co-operation.
  16. Hey @Display Name Welcome to the forum! We really appreciate you for your exploring the app and giving time in finding this valuable suggestion. I would be glad to inform you that the suggested feature is already in our road map to be implemented. Thanks for the suggestion.
  17. Hey @EImmerman Thank you so much for your kind words and glad to know that you are enjoying Enpass. We really appreciate you taking the time out to share your experience with us. Thank you once again.
  18. Hey @lammoth Thanks for notifying us. I have shared your feedback with the concerned team to fix this issue. Hopefully, the same will be resolved in the future version of Enpass. Please co-operate with us. Thanks!
  19. Hi @Johannes13 We are sorry for the inconvenience caused to you. 908401 can be broken down to (908)-(401) where 908 is our internal representation of error which changes very often and the last 3 digits refer to HTTP error which is 401 here. HTTP error 401 refers to unauthorized access errors which usually happens due to incorrect username or password combination. For quick troubleshooting, disconnect the sync from all the devices and reconnect. If the problem persists, please share the demo account of your WebDAV so that we can investigate where the problem could be. Thanks.
  20. Hey, We acknowledge your feedback and apologies for the this experience. Please share the following details so that we can investigate where the problem could be- Which Enpass version are you using? Can you please let me know on which all website are you facing this problem? Thanks!
  21. He @KazeEnji Thanks for bringing this issue to us. I have forwarded this to the Dev team to look into this issue. Thanks.
  22. Hey, Thanks for the patience. We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.
  23. Hey @PJS Thanks for the patience. Our QA team tried to investigate the issue in both the circumstances but they are not able to reproduce the issue. Could you please share a video of the same so that they can check again. Thanks for your co-operation.
  24. Hey @Chriz Apologies for the trouble caused. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!
  25. Hi @Danial We are sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. Which Enpass version are you using on the same device? The screen resolution and scaling you have set up? Thanks.
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