Garima Singh

Hey @Mikey2233 Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Will get back to you once we receive any update from the team or in case of any other info is required. Thanks for your cooperation.

Hey @yellowtee Thanks for writing back. Please let us know the Enpass version and device OS version on which you are using Enpass so that we can investigate the issue better. Thanks.

Hey @Erwin Thanks for writing back. Please confirm if you have enabled 'Keep me signed in/Keep Apple ID' checkbox while setting-up sync with iCloud. If yes and the problem still persists, let us know the Enpass version and device OS version on which you are using Enpass so that we can investigate the issue better. Also, share how often you are getting this 'iCloud session expired' error? Thanks.

Hey @Sim Goldblum Sorry for the trouble you are having. Please use the same password which you have used to sync the database setup previously and share your findings with us. Thanks.

Hi @webjaros Thanks for reporting this issue and helping me with these quick troubleshooting. I have noted down this issue and notified the QA team to look into it. Will let you know once we receive any update from the team. Thanks for your cooperation.

Hey @mark chang Sorry for the trouble you are having. For testing purpose, we need a little input from you side so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link for Windows device. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hey @Alex Gerin Welcome to the forum! For testing purpose, we need a little input from you side so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link for macOS and link for Windows device. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hey @Endru We are sorry for the inconvenience caused to you. Please share some more info so that we can check further-. On which device with OS version are you having this issue? Which Enpass version are you using on the same device? The language of the Enpass you using? Thanks.

Hey @TonyB Thanks for writing back. Please reboot the device, open Enpass and now make sure you have only opened the home/front page of the Enpass app and then click on the menu option of Enpass. In the screenshot, the page you have opened is 'Add item' page that is why the options under the menu are getting blurred and you are not able to open it using mouse. Please revert to us if you have any query. Hope this helps!

Hey @iosman001 and @Erwin We are sorry for the inconvenience caused to you. I was able to find a support ticket you created. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks.

Hey @vampyren Our QA team is trying to reproduce the issue. Will get back to you if we need any other info or if we receive any update. Thanks for your co-operation.

Hey @TheTraveller Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Will get back to you if we need any other info or if we receive any update. Thanks for your co-operation.

Hey @webjaros Thanks for writing back. Could you please try to paste again anything from Enpass to somewhere else after increasing Clipboard Timing from Enpass security settings if you haven't tried it yet. If the problem persists, please let us know the timing you have setup there. Thanks.

Hey @MM2270 Sorry for the trouble you are going through. For security reasons, your iCloud session expires periodically. To avoid this, please click on this link and follow the steps. If the problem still persists, please revert us back. Hope this helps!

Hey @Gail Kay We are sorry for the inconvenience caused to you. Yes. Please install the Enpass app using this link and can restore the data from the one-drive cloud. If the problem persists, please share some more info so that we can help you better- On which device and OS version are you having this issue? Are you able to access Enpass on any of the devices? A screenshot, if possible would be great. Thanks.

Hey @Ivarson Thanks for writing back. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hey @mark chang Apologies for the trouble you are having. Our team is unable to reproduce or fix the issue without the log. Please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link on your device. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hey @Geoff Rorgers Thanks for writing back. Please refer to this FAQ to know about sharing the vault. I'm afraid to tell that access to specific-vaults within the app on the same computer isn't a possibility. If you prefer to share the contents of the secondary vault, setup cloud sync and then on a different computer, restore the database using the same cloud account. Thanks.

Hey @Ingrove Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hey @TheTraveller Welcome to the forum! Please share the following details so that we can investigate where the problem could be. On which device along with OS version are you getting this issue? Which Enpass version are you using on the same device? Thanks.

Hey @Christian Melzer Welcome to the forum! It would be a great help if you can share the demo account of your WebDAV so that we can check where the problem could be. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks.

Hey @predecessor Thanks for sharing the details. Please let us know back if the problem occurs again. Thanks.

Hey @sethm Thanks for the understanding and co-operation.

Hey @webjaros Sorry for the inconvenience. The same problem has been resolved few updates back. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? If the problem persists, please share the device OS version along with Enpass version. Thanks.

Hey @webjaros Sorry for the bad experience. The same problem has been resolved few updates back. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? If the problem persists, please share the device OS version along with Enpass version. Thanks.