Kashish

Hello @Dirk Nolden,

Thanks for using Enpass.

There is an intermittent issue with Touch ID in iOS 13. Could you please confirm the device you're using?

Thanks! 

Hello @ttk and @Fabian1,

Thanks for writing  in!

The concerns highlighted in this post are absolutely legitimate and stand well-grounded in the the purview of data security and privacy from a user's perspective. Enpass firmly believes in the notion "Security is paramount" and the same has been(and will be) the basis of every feature of Enpass.

Many users had reported such issues and to address the same we request you to visit here for a comprehensive knowledge on how Enpass upholds data sovereignty with the website icons enabled.

Thanks!!

Hello @pio93qwertz,

Thanks for using Enpass!

This is certainly an important security feature for Apple Watch. We've considered your valuable suggestion and forwarded it to our developers.

Thanks for your feedback!!

Hello @jjw,

It's not possible to change vault location to an external drive.

Thanks!

Hello @NickMynx,

Thanks for using Enpass!

We'd earlier forwarded this to our QA team, and we request additional details on the issue:

1. What are the Enpass and Keepass versions you're using?
2. What are the number of items and attachments the data have?

Please share these details for us to proceed.

Thanks.

Hello @celavakosa,

Thank you for your kind co-operation.

Our team is working on the issue and we'll reply on this thread as soon as we find an update.

Your patience is admirable.

Hello @zariomahn,

That's surprising. Are you facing the same issue with other browsers too? Please check and confirm. 

If the problem still persists, please run lsof -i:10391 command in the terminal and share the output via support@enpass.io. 10391 is the port number here.

Thanks!

Hello @celavakosa,

Thanks for using Enpass!

We've forwarded the issue with Enpass auto-fill and our dev team is looking into it. We'll let you know when we have something substantial.

Please excuse for the late response.

Thanks!

Hello @Marcus Mook,

Thanks for choosing Enpass!

Yes. You'll need to purchase Enpass on desktop separately as purchases are platform-specific(managed by respective app store!!). You can purchase Enpass for your Windows PC from Microsoft Windows app store. 

You can however restore your iOS purchase on other iOS devices (iPhone or iPad). Let us know if this helps or you have any other question.

Thanks!

Hey @Dilip,

Thanks for using Enpass.

To restore Mac data on iPad, you can use supported clouds. To sync data between Mac and iPad, use any cloud account to setup sync on both devices and later disconnect the sync and delete the backup file on cloud provider.

Hope this helps! Please confirm if you face any issue.

Thanks!

Hey @JayTee and @zariomahn,

Thanks for using Enpass.

Did you try enabling Enpass Safari extension in Safari preferences? Please confirm. If already enabled, try disabling and re-enabling the extension.

Thanks.

Hello @pauloirply,

Thanks for using Enpass. 

We've highlighted the above issue of "missing tags" during import; we'll let you know once we have an update.

Let us know if you have any other query apart from this.

Thanks! 

Hey Enpass users!

We have an update regarding the "Fingerprint" issue. While our dev team is looking into this issue, you can try the below steps to unlock Enpass with fingerprint on Samsung mobiles:

Go to device Settings --> Biometrics and Security --> Biometric Preferences --> Preferred Biometric --> Select Fingerprint as preferred biometric.

Let us know if this helps! We'll share an update once we have fixed this in the app.

Thanks!

Hello @Idoki,

Thanks for using Enpass!

We apologise for a bad user experience and regret the inconvenience caused!

Please share the issue you're facing; we'll readily look into the concern. You can mail us your query at support@enpass.io.

Awaiting your reply!

Hello @Andy Fore,

Thanks for using Enpass!

Our team has already taken note of this issue and we are looking towards a resolution. We request you to co-operate with us.

Thanks!

Hello @Darrell,

Thanks for choosing Enpass.

On 9/15/2019 at 10:27 AM, Darrell said:

is it possible for me to "Sync" both mobile phones at the same time from my PC

Yes! You can "Sync" all your devices simultaneously. Make sure you use the same cloud account (Drive, Dropbox etc.) on each device. 

All items of PC will be available on mobile devices once Sync is enabled.

Let us know if you face any issues!

Thanks!

Hello @ProXy,

Thanks for using Enpass.

Yes! You can certainly enforce strict URL matching in Enpass.

Open Enpass Settings, Go to Browser menu and check Match URL Hostname option. 

Please let us know if this helps!

Thanks! 

Hello @Gilrich,

Thanks for using Enpass.

We're excited to know that you used the latest Enpass Beta feature - 'Website icons'. Website icons are already available on Desktop.

Please find the link to download latest Enpass Beta version on desktop

Let us know your views!

Thanks !

Hello @JasonHK,

Thanks for using Enpass.

Our team has taken cognizance of this issue and are working towards a resolution. Meanwhile, we'll suggest you to use Enpass stable version.

If you face any other issue, please let us know.

Thanks.

Hello @awlks,

Thanks for using Enpass.

We've fixed this issue in our latest Beta release. Please try installing latest Beta Linux version from here. 

Please let us know if the issue still persists.

Thanks!

Hello @Wenuy,

Thanks for using Enpass.

We appreciate your effort in providing us inputs for improvement in our product. We've forwarded your suggestions to our dev team.

Thanks!

Hello @loveworksdotcom,

Thanks for sharing your inputs.

The "import with .csv" issue is already highlighted with our QA team. We will share an update about it soon. 

9 hours ago, loveworksdotcom said:

Enpass does not autofill with MY Android Chrome, although it works fine with Firefox and Opera on Android.

We have fixed bugs with Enpass auto-fill functionality and the improved functionality will be available in latest Beta update which will be rolled out soon!

9 hours ago, loveworksdotcom said:

Enpass browser extension loses communication with the desktop application and returns an error message stating that it can't find the desktop app.  Exit out and restart and it works ok.

Please ensure that Enpass application is running in background and you have the latest browser extension installed. If you still face any issue, please write to support@enpass.io along with the details (OS version, Enpass and extension version).

Thanks!

Hello @modelator,

Thanks for using Enpass.

Certain users reported websites that required additional parameters in URL for log-in to websites. We have however, forwarded your request to the concerned team.

Thanks!

Hello @robboot,

Thanks for using Enpass.

Please note that this is a temporary issue with iCloud services and we request you to please wait for some time and try again.

Thanks!

Hello @davidc,

Thanks for using Enpass. We apologise for such experience.

We have sent you a personal message. Please check your message inbox.

Thanks.