Kashish

Hey

I like the idea of Enpass supporting Brave browser on Android and see the value of implementing the same with such a vast user's demand. All I can assure of right now is that I'll take this forward from here to the concerned team for consideration. 

Hey @Deftoned762

Please run these commands from the terminal and check if Enpass connects with extension:

sudo update-desktop-database
sudo update-mime-database /usr/share/mime

@S87, @lammoth

We've already reproduced the issue with Ethernet on our Chromebooks. There's a bug with our Chromebook release. Our team is meanwhile looking for a solution to this! We'll keep this space updated as and when we have a feedback from the dev.

@stieve,

We need to be clear with Restoring from Dropbox. Are you using the cloud sync or are you downloading the vault sync file from Dropbox and then restoring it as a backup file in Enpass? The latter one is not a possibility, moreover, are you trying to restore the data from the Welcome screen of Enpass or within an existing vault? If it's possible for you, please share a screenshot of the error you face while entering the password.

Hey @MichaelS,

Thanks for sharing the details; we've cascaded the same for testing. Could you also please confirm whether you were using any cloud to sync the Enpass data before facing this issue? And, does Enpass demonstrate this behaviour with mobile cellular data or WiFi or both?

Hello @KateDun

Welcome to Enpass forums!

Sad to learn the issue with your Mac . I suggest you contact with official Apple Mac support for help on that. If you need any help with Enpass, you could let us know.

Hey @iPearl,

Nice to note that you now have access to the complimentary subscription. 

On 1/23/2020 at 7:17 PM, iPearl said:

Is there a way to contact support directly?

Write us with your query at support@enpass.io and we'll help you out.

Hello @totkeks,

I appreciate you sharing this and posting it over the forums. I've forwarded this to our dev team for further thoughts and inputs. If we have a plan for this, I'll update it.

Hey @lstocky,

Thanks for sharing the details over email. We'll look into it and help you with the resolution.

Hey @ttmcmurry,

I really like the idea and appreciate the feedback. I can’t make any promises, on whether this gets implemented other than to say that I’ll bring it up with the rest of the team for further consideration.

Thanks.

Hey @jgw0,

Enpass is an offline password manager and doesn't need an active internet connection to add or save items until and unless you're using a cloud to sync or while auto-filling items over web. Even in that scenario, there's no issue with using Enpass on a VPN.

Hello @jgw0,

You can Follow the forum topic you're interested in. You can locate this option towards the upper right just above the Reply button. 

Thanks.

Hello @stieve,

Welcome to the forums!

We regret the inconvenience with the master password.

Make sure that you're careful with the case of the letters while entering the password. Also, try copy-pasting the master password using a text-editor into Enpass. This will help validate the special characters(if any) in the password.

Thanks.

Hey @PeterCH,

Thanks for posting your concern.

On 1/26/2020 at 2:16 PM, PeterCH said:

It is just using the actual credentials and I don’t have the chance to enter the new login details from my son

It probably seems that the cloud account details are already entered on the default browser of the device. E.g. If you're using OneDrive to sync, open OneDrive login site on the default browser of your device and check if you're already logged in with an account. If Yes, please sign-out and uncheck the Signed-In check box.

Once you sign-out from the account, Enpass will then ask you for the cloud account details you wish to sync with.

Let me know if this helps!

Thanks.

Hey @W. Seiler,

Welcome to the forums!

On 1/21/2020 at 2:59 PM, W. Seiler said:

I suppose the reason for that is that the database of Enpass V.5 and V.6 are different

That's right! Enpass versions 5 and 6 have different architecture and internal file structure. Due to this reason, Enpass 6 doesn't recognise the version 5 sync files and vault database. 

On 1/21/2020 at 2:59 PM, W. Seiler said:

can you tell me if there is any other alternative than buying a new MacBook

Maybe, there is. Try using Enpass 6.0.6 on your 2009 Mac and check if Enpass syncs with other devices. Download Enpass 6.0.6 for Mac from here. If you want to restore v5 data in v6, you can check the article on the help page and take help.

Thanks.

Hey @Jonatan,

Thanks for posting your concern on the forums!

19 hours ago, Jonatan said:

and got an `.enpasscard.txt` file on the other side

The extension of file containing item should ideally be `.enpasscard` and not a .txt. You'll have to check how .txt suffix appends at the end. Once you have a ".enpasscard" file on your system, you can open the same using installed Enpass application. You could also share items (in .enpasscard format) via email protected with a PSK. 

Let us know if this helps.

Thanks.

Hey @Gwen Prill,

15 hours ago, Gwen Prill said:

My android is showing Pro but the Desktop Linux is showing Lite

Glad to know you could restore your purchase on Linux device.

15 hours ago, Gwen Prill said:

There appears to be a glitch so that you must add the email to the Pro account first

To restore purchase across devices, users first need to register/link the purchase with an email address on that particular device where the purchase is made. The purchase restores successfully on using the same registration email on other devices.

Thanks.

Hey @korg250,

We regret the inconvenience with the maximum storage. It could have been a bug causing this intermittent issue. 

14 hours ago, korg250 said:

After removing and installing back the app the issue has been fixed

We'll check at our end if we're able to replicate the same and find a cause for this issue.

Thanks.

Hey @Vipul,

9 hours ago, Vipul said:

After setting up the new vault - It never opens the icloud login page on clicking 'Setup sync'

Check the default browser on your system. Try changing it from Safari to Chrome or any other browser. Let us know if that opens the iCloud login page, and if you're able to setup sync.

Thanks.

Hey @An Enpass User,

Thanks for sharing the details. Are you using any proxy, VPN or firewall on your system or the network? Also, did you install Vivaldi browser from the official site or any third party software provider?

Thanks.

Hey @Dori,

Thanks for sharing the issue.

Did you try updating Enpass to the latest version 6.3.3 and compare results?

On 12/31/2019 at 2:17 PM, Kashish said:

Our QA team has replicated the issue and we're working towards a fix. We'll be updating this space with updates on the issue.

 

Meanwhile, our team is already fixing the bug causing the lag in displaying search results.

Thanks.

Hey @twos50,

Please download the extension while you're connected to a stable internet connection. You could also try installing the Enpass extension from Chrome web store; we tested and the extension worked on Edge chromium browser.

Thanks.

Hey @Kai,

Welcome to the forums!

Thanks for your positive words and feedback..

On 1/17/2020 at 11:53 PM, Kai said:

the note field is in edit mode far too small. i use it extensively and scrolling in this tiny window is a pain

We're working on improving the Notes functionality. 

On 1/17/2020 at 11:53 PM, Kai said:

the main window disappears after a certain time (i don't know why at all). since i cmd-tab to switch apps

While we're forwarding your request to the development team for further analysis, could you please share the Enpass and the Mac OS version?

Thanks.

Hey @someenpassuser,

Welcome to the forums!

This is a strange behaviour. Does this happen when the Mac wakes from sleep or does this happen every time the screen is locked? Meanwhile, we're checking this at our end for further analysis.

Thanks.

Hey @Raygen,

Welcome to the forums! We appreciate your valuable feedback and suggestions.

On 6/10/2018 at 1:59 PM, Raygen said:

It would be possible to use the PIN to only unlock Enpass (the application itself), and leave the master password to crypt the database? So, even if the PIN get sniffed, it could be used only on that same device / Enpass instance. By letting only Enpass itself handle the master password internally.

We're noted this down and forwarded this to the concerned team for consideration in future. 

On 6/10/2018 at 1:59 PM, Raygen said:

Also, i noticed that the auto-fill uses by default the "username" and "password" fields to fill all the login screens, even those who ask you for your "email" and "password"

You can drag and move the username and email fields(editing an item) using the three horizontal lines at the end of the field box. Doing this for a particular item changes the order of auto-fill criteria to username or email. Try and check if it's helpful.

Thanks.