UI broken on HiDPI displays in v6 [NOT SOLVED]

[skylark]

1/5/19

I removed the latest version of Enpass that screwed up the Enpass user interface display. 
Deleted the Enpass folder in C:\user\username\documents.
Restarted my PC.
Installed Enpass traditional v6.0.0 (230)
Now the user interface looks good again and everything is working normally.

Edited January 5, 2019 by skylark

[Shelbourne]

Absolutely unusable :(

[Shelbourne]

Absolutely broken

[lzs]

This seems to be a major problem for everyone. Enpass, please fix this ASAP! Or at least revert to the previous working version.

[D-Ro]

Same problem here. Installed new version from Windows store on my SurfacePro and now I cannot tell what I am actually clicking on. I was having problems with previosu version not syncing with G-Drive. Two different Android devices would sync, but not my SurfacePro. Oddly enough, the new broken version does sync, I just have difficult time navigating it,.

[Vinod Kumar]

We are aware of an issue that causes broken font rendering in Enpass on Windows if your monitor's scaling factor is 125%,150%,175% or 225%. We have already submitted an update to Microsoft Store but unfortunately it is still in certification queue and taking longer than usual time ( weekend may be a cause).

If you want the update earlier please PM me your store id ( will temporarily add you to update package flight). Alternatively, If you can manage, set your display scaling to 100% or 200% and restart Enpass.

Please do not upload screenshots of Enpass with your sensitive data.

Thanks for bearing with us.

[Multi]

4 hours ago, Vinod Kumar said:

If you want the update earlier please PM me your store id ( will temporarily add you to update package flight). Alternatively, If you can manage, set your display scaling to 100% or 200% and restart Enpass.

Where do I find my Store ID? Already asked Google but it doesn't want to let me know :(

[Roger Allen]

Wow! My enpass became unusable this morning. Uninstalling makes no difference. Logged on to see 100 people with the same issue

Please go back to older version of Enpass, this version just has too many UI issues i.e. tagging/folders is broken

[Dr Bob]

same problems: misalignement, blurry txt - unusable app after update. Resetting scale to 100% is not a solution: no effect on Enpass issues, everything else  on my screen becomes unreadable

[femo]

If i download Enpass from the Windows Store i get a graphic error

If i download Enpass directly from the website everything seems ok

Edited January 6, 2019 by femo

[Roger Allen]

1 hour ago, Multi said:

Where do I find my Store ID? Already asked Google but it doesn't want to let me know

Google won't help you it's the Microsoft Store

[Multi]

1 minute ago, Roger Allen said:

Google won't help you it's the Microsoft Store

Yeah, I know. I tried googling where to find that ID. But I couldn't find anything realted to the Microsoft Store ID.

[Roger Allen]

3 minutes ago, Multi said:

Yeah, I know. I tried googling where to find that ID. But I couldn't find anything realted to the Microsoft Store ID.

As far as I know that will just be the Microsoft account (email address) that you sign into the store with

[Sundeep]

I have also been effect by the update today and got the same issue of the UI misaligned and causing difficulties in using the program.

My HP OMEN Laptop has 4K monitor and it looks like the default scaling for it is 250%. I am not going to go crazy and change any settings on my laptop. 

It looks like it works on my Surface Book which as 3000 x 2000 Resolution and 200% scaling. 

I see the developers have responded that the update has been sent to Store but waiting for the certification. I hoping that Microsoft hurries up and certifies the new update.  

[EImmerman]

I am having this problem with English on a Surface Pro 2 running Windows 10 Pro (version 1803), Default Resolution of 2160 x 1440, Scaling is set to 150%(Recommended) and I only use the builtin display.  I have tried both with and without Allow Windows to Fix Blurry Apps.

The font does not line up with any of the boxes on any of the screen.  The font looks like it is not scaling at all.

Not sure what other troubleshooting steps to try.

 

 

 

[EagleView]

Hi,

Same problem here. I'm using a Lenovo Thinkpad Yoga 460 with a scale of 125%. I also tried the recommended 150% scale and the steps are written above but still present. 

I really hope that this is fixed as soon as possible.

[LamK92]

Scaling display make the UI broken.

My PC:

Windows 10

- Resolution: 1920 x 1080

- Scaling: 125%

[Matthijs]

Same problem, hoping for a quick fix on this.

[F95]

Hi,

on a Surface Book with a scale factor of 200% Enpass is not usable. Changing the scale factor is not a workaround for me. 
As a software developer I'm really astonished that you weren't aware of this before releasing.

Regards
Frank

[Renzo]

Fix is online on MS Store. Thanks Enpass team.

[agent92]

Got the update through the store now, works, thanks!

[iHiker]

Update is 6.0.2 (241) and working. Thanks!

[stu2010]

Windows 10 Pro 64bit. Today after a reboot all the text/font inside the app is oversize and look corrupted.

Anyone know why it looks so bad, and a fix?...In anticipation

Thanks

Edited January 7, 2019 by stu2010
more info submitted

[Mildi]

Same problem on my Surface Pro. It worked a short time, now it looks bad.

[Dirk T]

same here. Win 10 Pro. Updated yesterday, now corrupted. My fonts are mostly too small now, alignment is broken, some things don´t show up at all. Very annoying ! Hope, they will fix this soon !