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UI broken on HiDPI displays in v6 [NOT SOLVED]

Vinod Kumar

We are aware of an issue that causes broken font rendering in Enpass on Windows if your monitor's scaling factor is 125%,150%,175% or 225%. We have already submitted an update to Microsoft Store but unfortunately it is still in certification queue and taking longer than usual time ( weekend may be a cause). 

If you want the update earlier please PM me your store id ( will temporarily add you to update package flight). Alternatively, If you can manage, set your display scaling to 100% or 200% and restart Enpass.

Please do not upload screenshots of Enpass with your sensitive data.

Thanks for bearing with us. 

 

EDIT: AN UPDATE WITH FIX IS AVAILABLE ON STORE.

Message added by Vinod Kumar

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1/5/19

I removed the latest version of Enpass that screwed up the Enpass user interface display. 
Deleted the Enpass folder in C:\user\username\documents.
Restarted my PC.
Installed Enpass traditional v6.0.0 (230)
Now the user interface looks good again and everything is working normally.

Edited by skylark

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This seems to be a major problem for everyone. Enpass, please fix this ASAP! Or at least revert to the previous working version.

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Same problem here. Installed new version from Windows store on my SurfacePro and now I cannot tell what I am actually clicking on. I was having problems with previosu version not syncing with G-Drive. Two different Android devices would sync, but not my SurfacePro. Oddly enough, the new broken version does sync, I just have difficult time navigating it,.

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We are aware of an issue that causes broken font rendering in Enpass on Windows if your monitor's scaling factor is 125%,150%,175% or 225%. We have already submitted an update to Microsoft Store but unfortunately it is still in certification queue and taking longer than usual time ( weekend may be a cause).

If you want the update earlier please PM me your store id ( will temporarily add you to update package flight). Alternatively, If you can manage, set your display scaling to 100% or 200% and restart Enpass.

Please do not upload screenshots of Enpass with your sensitive data.

Thanks for bearing with us.

  • Thanks 1

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4 hours ago, Vinod Kumar said:

If you want the update earlier please PM me your store id ( will temporarily add you to update package flight). Alternatively, If you can manage, set your display scaling to 100% or 200% and restart Enpass.

Where do I find my Store ID? Already asked Google but it doesn't want to let me know :(

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Wow! My enpass became unusable this morning. Uninstalling makes no difference. Logged on to see 100 people with the same issue :(

Please go back to older version of Enpass, this version just has too many UI issues i.e. tagging/folders is broken

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same problems: misalignement, blurry txt - unusable app after update. Resetting scale to 100% is not a solution: no effect on Enpass issues, everything else  on my screen becomes unreadable

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If i download Enpass from the Windows Store i get a graphic error

image.thumb.png.bfcab2ffa791a073101ae309450a1079.png

If i download Enpass directly from the website everything seems ok

image.thumb.png.9e797b85278f47d07d1ba0bdf74594fd.png

Edited by femo

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1 minute ago, Roger Allen said:

Google won't help you it's the Microsoft Store

Yeah, I know. I tried googling where to find that ID. But I couldn't find anything realted to the Microsoft Store ID.

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3 minutes ago, Multi said:

Yeah, I know. I tried googling where to find that ID. But I couldn't find anything realted to the Microsoft Store ID.

As far as I know that will just be the Microsoft account (email address) that you sign into the store with

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I have also been effect by the update today and got the same issue of the UI misaligned and causing difficulties in using the program.

My HP OMEN Laptop has 4K monitor and it looks like the default scaling for it is 250%. I am not going to go crazy and change any settings on my laptop. 

It looks like it works on my Surface Book which as 3000 x 2000 Resolution and 200% scaling. 

I see the developers have responded that the update has been sent to Store but waiting for the certification. I hoping that Microsoft hurries up and certifies the new update.  

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I am having this problem with English on a Surface Pro 2 running Windows 10 Pro (version 1803), Default Resolution of 2160 x 1440, Scaling is set to 150%(Recommended) and I only use the builtin display.  I have tried both with and without Allow Windows to Fix Blurry Apps.

The font does not line up with any of the boxes on any of the screen.  The font looks like it is not scaling at all.

Not sure what other troubleshooting steps to try.

 

 

 

Enpass about.PNG

Enpass Settings.PNG

Enpass Login.PNG

Enpass new.PNG

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Hi,

Same problem here. I'm using a Lenovo Thinkpad Yoga 460 with a scale of 125%. I also tried the recommended 150% scale and the steps are written above but still present. 

I really hope that this is fixed as soon as possible.

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Hi,

on a Surface Book with a scale factor of 200% Enpass is not usable. Changing the scale factor is not a workaround for me. 
As a software developer I'm really astonished that you weren't aware of this before releasing.

Regards
Frank

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Windows 10 Pro 64bit. Today after a reboot all the text/font inside the app is oversize and look corrupted.

Anyone know why it looks so bad, and a fix?...In anticipation

Thanks

Enpass font.PNG

Edited by stu2010
more info submitted

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same here. Win 10 Pro. Updated yesterday, now corrupted. My fonts are mostly too small now, alignment is broken, some things don´t show up at all. Very annoying ! Hope, they will fix this soon !

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