Tarun Singh Rawat

The Enpass Safari extension for iOS 15 is already in development. While we don't have a specific release timeline at the moment, please be assured that it will be available as soon as it's ready We've also noted your comments on the iOS app UI/UX. Your suggestions have been shared with the team for future improvements. #SI-2324 #SI-4288

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4383

Could you please provide the number of items and attachments you are syncing with the WebDAV server? Additionally, we would appreciate it if you could share the size of the database by taking a backup of the vault you are attempting to sync with WebDAV.

Our team is currently investigating the issue where clicking the "Create Passkey" button for the AWS item redirects to the regular Amazon site. This issue is being actively reviewed, and we will provide updates as we make progress. In relation to the second issue concerning difficulties with setting up a passkey or enabling 2FA in the AWS console, we kindly request the following details: A screen recording that captures the issue Browser name and version Enpass app version Extension version

I wanted to inform you about a recent change in Firefox that may impact the way keyboard shortcuts for extensions are handled. Firefox has introduced stricter restrictions on the use of reserved or system-level shortcuts, which may result in an “Invalid combination” error when attempting to assign certain key combinations. Specifically, the shortcut Ctrl+Shift+Q may now be permanently restricted and unavailable for reassignment. As a workaround, we recommend using an alternative shortcut such as Ctrl+Shift+Y to continue using the extension without interruption.

I wanted to clarify how Enpass auto backups work and their triggers: Auto backups occur based on tracked user actions categorized as major and minor events. When certain thresholds are met (major counter = 3 or minor counter = 6), an auto backup is triggered, with a maximum of one auto backup per day. Other backup types (Erase, Import, Change Password, Restore, Manual) occur at specific actions like erasing data or changing passwords and can happen multiple times a day. A total of 60 backups are maintained, with auto backups replacing older ones once limits are reached.

Firefox requests this permission so the Enpass extension can securely communicate with the Enpass desktop app using native messaging and a websocket connection. #SI-4373

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4382

Could you please confirm whether your device is using an AMD or Intel processor? Additionally, could you also confirm the TPM version on your device?

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4380

The technical team is still actively investigating this issue. While we don’t have a specific release timeline at the moment, please be assured that the fix will be made available as soon as it’s ready.

We're currently reviewing the issue with the technical team and will share an update soon.

The technical team is still actively investigating this issue, and I’ve passed your feedback along to them. While we don’t have a specific release timeline at the moment, please be assured that the fix will be made available as soon as it’s ready.

To resolve the issue with the Enpass Assistant window moving unexpectedly, you can enable "Dock Mode" by following these steps: Open Enpass app. Click on the Settings in the top-right corner. Select General from the menu. Enable on the "Always run Assistant in docked mode" option.

Please try the below troubleshooting steps: Make sure that both devices are using the latest versions of Enpass app. Open Enpass app and go to Setting > vaults > click on Sync now on both devices manually to see if that resolves the issue. Check your Next Cloud settings to ensure the sync folder is the same on both devices. If the issue persists, please share the below details: OS version of the devices you are using. If you're encountering any errors, please provide a screenshot of the error message.

Kindly update the Enpass app to the latest version and check if the issue is resolved. If the problem continues, please provide the following details to help us investigate further: 1. Your device’s operating system version 2. The version of Safari installed

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4371

The technical team is still working on the issue. We will update you as soon as it is resolved.

The technical team is still working on the issue. We will update you as soon as it is resolved.

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4367

We're currently reviewing the issue with the technical team and will share an update soon.

Please follow these steps: Disconnect sync on all your devices. Ensure that the date and time settings are set to automatic on all devices. After completing these steps, proceed as follows: Reconnect sync on all devices. Add a new item on one device and verify if it syncs across all other devices.

Please create a new folder and attempt to sync the vault using this newly created folder. Afterward, please verify if the issue persists.

To help us investigate the issue, please provide the following details: Please confirm whether you have write access to the location where your Enpass data is stored. To check this, go to Enpass > Advanced Settings, find the data location, navigate to that folder using your file manager, and try creating a new folder. Let us know whether you're able to do so successfully. Are you encountering this issue with multiple items, or is it limited to a specific item?

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4346