Manish Chokwal

Hi @Bebef,

Thank you for reporting the presence of this issue. In order to assist you better, please share the details of the Enpass version and Android version. 

Hi @Ivarson,

Sure, I have shared these features as well with the concerned team for further consideration. In the meantime, your patience is highly appreciated here. 

Hi @ExD,

Your request has been shared with the concerned team for further investigation. In the meantime, we appreciate your patience. 

SI-2725

Hi @flyingbirds,

In order to investigate it further, please help me with the following details:

1. Share the details of Enpass version, Firefox browser version and OS information.
2. Did you install Enpass from a store or our official website?

Hi @ng4ever,

From your query, we are unable to understand your concern completely. Are you referring that you can see a recently updated item in the iPhone & iPad but not on your PC? If that is the case, I suggest you try to disconnect the sync from all the devices and sync them again one by one. If it does not helps, please share the following details:

1. Share the details of Enpass version and OS information. 
2. Help me with your cloud account information. 
3. Make sure the date & time must be the same across the devices. 
4. Share the error message if you are getting any while syncing. 
5. Check the last sync date on your PC as it has a missing item. 

Hi @Fadi,

A keyfile can be added to an existing or a new Enpass database while changing/creating the master password. For more information, visit our Keyfile User manual. 

Let me help you with the steps to generate a keyfile:

1. Open Enpass on your desktop, click Settings > Security > Change master password.
2. Enter the master password. Click Continue.
3. At the bottom of the screen, click Advanced.
4. Click Generate keyfile.
5. Name the keyfile and save it.
6. In the Enter New password and Confirm New password fields, enter the master password.
7. Click Done.

Hi @Rob3rt,

We appreciate you taking the time to share your feature request with us. I have shared it all with the concerned team for further consideration. In the meantime, we greatly appreciate your patience. 

SI-2721

Hello @123ABCXO,

Thank you for being patient with us. We were able to reproduce this issue and are currently working to fix it. We greatly appreciate your patience and cooperation during this time. 

Hi @APC,

5MB is the current size limit for the attachments. Your feature request has been forwarded to the concerned team for consideration. In the meantime, we appreciate your patience.

SI-2710

Hi  @dan45,

I appreciate your response regarding sync working with the Enpass Website version. @znationCould you please try our website version and let me know how it goes? 

Hi @flyingbirds,

I understand your concern about saving passwords for items that have already been saved. Despite this, Enpass only does this when it finds something new in the filled details or in the URL. Therefore, it is advisable to verify whether anything has been changed. 

Hi @Joshuaz,

Thank you for bringing this issue to my attention. I'd like to let you know that we're already aware of it, and our team is working on fixing it. In the meantime, your patience is highly appreciated here. 

SI-2437

Hi @Tranel,

I certainly understand your concern about not being able to autofill the details on your Mac. In order to assist you better, I suggest trying the following steps and let me know if that helps:

1. Make sure you have enabled the option "Enable Browser extension" from Enpass app browser settings.
2. Also, check if you have set up the Enpass Safari extension (As shown in the picture below). For more details about the Enpass extension, I suggest vising the Extension user manual. 
3. Verify if you have paired the Enpass extension with the Enpass main app. For more details on this, visit its related user manual.

If it does not help, please share the following details:

1. Share the details of Enpass version, OS information. 
2. Did you install Enpass from a store or from our official website?

Hi @steppy,

Our team has received your email and will continue to assist you there. 

Hi @dan45,

Thank you for being patient with us. For further investigation, please share a demo account URL along with its username & password. For security reasons, I suggest you share them either in Forum DM or at support@enpass.io. 

I recommend that you also try our website version of Enpass and enable the logs option in the Enpass Advance setting. Afterward, try WebDAV sync. If the error still occurs, share the logs with us.

Hi @steppy,

Thank you for sharing the URL. You can share the HTML file at support@enpass.io, our mail support queue. Please add your forum link in the description so that we can identify you. 

Hi @Arthur Rump,

I appreciate your efforts in taking out your time and sharing this valuable feedback. I have forwarded it all to the concerned team for further consideration. Meantime, we greatly appreciate your patience. 

SI-2694

Hi @steppy,

I appreciate your response. In order to investigate it better, could you save and share the entire webpage with us. As you are using Safari, I suggest you visit here to learn about saving a webpage in HTML format. 

Hi @dan45,

Thank you for sharing all the details. I have forwarded it to the concerned team for further investigation. Meantime, your patience is greatly appreciated here. 

SI-2693

Hi @Sleepyhead,

I appreciate your response. I have shared it all with the concerned team for further investigation. Meantime, your patience is highly appreciated here. 

SI-2692

Hi @steppy,

I don't believe having a different Enpass version like a Website or Store would make any difference.

From the attached screenshot of the Webform, it appears to be a sign-up form rather than a login form. Hence, the created item is a login item.
Please create an identity type item and try autofilling it into the form since we support identity autofill in sign-up forms.

Hi @Sleepyhead,

Thank you for taking out the time to share your valuable feedback. In order to investigate it better, please share the following details:

1. Share the details of the Enpass version, OS information, and Website URL. 
2. Are you using a store version or a website version of Enpass?

Hi @dan45,

I certainly understand your concern about not being able to sync with the Synology WebDAV. As you have mentioned that it happened after trying antivirus programs, it might be possible that the antivirus firewall must have blocked Enpass, so please check its blocked list. Or, Uninstall Antivirus and check if Enpass starts working. Also, you can check your system firewall as well, "Control Panel\System and Security\Windows Defender Firewall\Allowed apps".

On 3/18/2022 at 10:43 PM, dan45 said:

I have tried to reinstall Enpass. Now I have only the Setup-Wizard. also here I can no longer establish a connection.

Please elaborate more on it and help me with the following details:

1. After reinstallation of Enpass, did you see its welcome screen?
2. Are you getting errors while syncing/restoring the data? If yes, share its error messages. 
3. If possible, please share a screenshot or a short video. 
4. Share the details of the Enpass version. Did you install it from a store or our official website?

Hi @Groby,

Thank you for reporting the presence of this issue. For better assistance, we need your purchase receipt along with the purchase linked email ID. I recommend sending them to support@enpass.io so we can offer better support. 

Hi @thowa,

I certainly understand your concern about not being able to sync the data with WebDAV NextCloud. I suggest performing the following steps to resolve this issue:

1. Take a manual backup of your data on all the devices.
2. Disconnect the NextCloud sync from all your devices.
3. Open NextCloud website -> Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync.
4. Reconnect the NextCloud sync on all the devices.
5. If sync starts to work fine, you can delete the renamed old backup file from step 3.

If it does not help, please help me with a demo account along with its username & password, and URL so that we can investigate it further. Also, share the currently installed Enpass version.