Mohit Thapa

Hey @laptopleon , apologies for the issue. I have asked the technical team to look into this and will get back to you. Meanwhile, I have just DM you for certain details and let me know if you have any other questions.

Hey @RMJM I've received an update that the issue you reported has been fixed in the latest Windows beta update, version 6.9.3 (1591). We'll soon release a stable build as well. Could you please try using our beta version to verify if the issue has indeed been resolved? Link to Beta Release (Windows): Beta Release Notes for Traditional Windows - Enpass

Indeed we already have this feature, to quickly access Enpass with a PIN or biometrics, making the Master Password necessary only when launching the App: Microsoft Store version of Enpass for Windows (v6.5.0 or later) supports Quick unlocking with Windows Hello. To enable this feature: 1-The device must have a security processor, Trusted Platform Module (TPM) version 2.0, and it should be enabled. 2-Enpass must have a Master Password set. 3-Then you can enable Windows Hello in Enpass by going to App Settings>select Security>Quick Unlock section, select and set up the Quick Unlock method of your choice.

I extend my sincere apologies for any inconvenience caused and want to update you that the Enpass Technical team is actively looking into the issue. As part of this investigation, I have been assigned to gather additional information from users here, enabling us to conduct a more comprehensive analysis. Your cooperation and input in this matter are highly valued and appreciated- Can you launch https://license.enpass.io in a browser and share the certificate details? It should have same fingerprint as in the image below:

I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link- https://www.enpass.io/wifi-sync/ or manually by following the steps in this link - https://www.enpass.io/wifi-sync-manual-setup/ Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server - https://www.enpass.io/troubleshooting-wifi-sync/ Otherwise, create a manual backup of your Enpass data and then reinstall the app on the affected device.

Hey there, To assist in the investigation, could you kindly provide the following details: 1. Enpass and OS version 2. Enpass Firefox Extension and Browser Version 3. Is Enpass in a locked state while it is getting crashed? 4. Upon crashing of the main Enpass App, do you get any crash reported dialogue box? - Yes/No

Hey there, To proceed with your request, we would need a few more details like receipts and registered email. I would request you to please get in touch with us at support@enpass.io, and the agent will assist you further.

Hey All, I appreciate your patience over this issue. As informed by the Enpass Technical team, we have released a fix for this case over the new Enpass Browser Extension 6.9.4 Firefox. I request you to please give it a try and provide your feedback.

Hey @skibbi& @drowe I sincerely apologize on behalf of Enpass and understand the inconvenience this issue is causing our users. I have already informed the Enpass Technical Team, and they are actively working on resolving the issue. I have also been informed that very soon, Enpass will be releasing a stable fix for this issue.

Hey there, We have received your query at support@enpass.io and have asked the team to look into the concern. Please provide your confirmation over there. Cheers!

Hello All, I sincerely apologize on behalf of Enpass and understand the inconvenience this issue is causing our users. I have already informed the Enpass Technical Team, and they are actively working on resolving the issue. I have also been informed that very soon, Enpass will be releasing a stable fix for this issue.

Hey @Ivarson Enpass Technical Team has informed me that the issue is a result of the recent Chrome browser update (version 120.0.6099.43). Indeed, the passkey was functioning correctly until the latest update. Our dedicated team is actively investigating to identify the root cause of the problem. I will keep you informed as soon as a resolution is found.

Hello Enpass Community, We appreciate the continuous support and dedication of our active users in making Enpass the best password manager. Regarding the recent news concerning the AutoSpill vulnerability, we would like to clarify that the research team from the Indian Institutes of Information Technology approached us about this issue in June 2022. The vulnerability in the Android Autofill framework was identified and promptly addressed/fixed in Enpass version 6.8.3, released on September 29, 2022. Your security is our top priority, and we are committed to providing a secure and reliable password management experience. If you have any further questions or concerns, feel free to reach out at support@enpass.io. Cheers!

Hey David, Indeed, you are correct. Enpass Hub is exclusive to our enterprise clients. Enpass Admin Console and Enpass Hub are two different concepts. Let me list out a few points to give you a clearer picture, and for more information, you can always reach out to your dedicated account manager: 1. Enpass Admin Console is basically a license management platform available to all Enpass Business users, irrespective of the plan they own. 2. Enpass Hub is an additional feature exclusive to enterprise clients. 3. If an enterprise client needs to add Enpass Hub, they simply need to inform their dedicated account manager. 4. Under Enpass Hub, we have some robust features, such as Master Password Re-set/Recovery, Sharing a vault without Vault Password, an elaborate Security Audit Dashboard. Hope this information was helpful. For more details, please visit: https://www.enpass.io/enpass-hub/

Hey David, There are a few reasons why the Enpass extension authentication might be encountering issues. These include Chrome not being updated to its latest version, the Enpass application not running in the background, failure to clear the browser's cache and cookies, and potential interference from antivirus/firewall/VPN settings (try disabling them to see if the issue persists). Additionally, please check for any ad blockers/pop-up blockers extensions already installed on the Chrome browser. If these steps don't resolve the issue, please do visit your mail inbox, I have shared a PDF doc for quick fix.

Greetings everyone, We regret to inform you that we were unable to replicate the issue that was reported in this forum. After analysing the provided logs, Enpass developers have determined that this error occurs infrequently, but has a significant impact on a few users' auto-fill functionality. The root cause of the issue is a signature mismatch between the app autofill and the main app, which is a low-level permission error that should not occur. It is important to note that Apple is the appropriate entity to report this issue and handle it accordingly. Currently, the only known workaround to resolve the issue is to reinstall the app and restart the process. Once again, Enpass would like to thank you for all your support and patience over the above concern.

@spinedoc777 @Discordant Thank you for taking the time to write this post and for being part of the Enpass Password manager family. Furthermore, an Enpass vault is a SQLCipher database, which is a 100% encrypted blob. It includes all sensitive information and the metadata. Please refer this link for more information.

Hey @Hassel Please accept my apologies for any inconvenience caused to you. If you need assistance with this, I recommend you contact FastSpring Support as soon as possible. In addition, I would like to inform you that when contacting them, do share the above screenshot.

Hi @all A fix has just been released under the new Linux Enpass v6.8.5. Please do share your feedback.

Hey @Warner701 Please accept my apologies for the inconvenience. In response to this forum feedback, I'll inform the relevant team to look into this and analyze why it hasn't been addressed. Yes, there might be a glitch where the Enpass Support Team hasn't received the ticket. Having said that, let me connect with you via DM. I'd appreciate it if you could review my message and reply so that I can check the details and proceed.

@LM77 Thank you for your question. I would like to draw your attention to the fact that on every 'Identified Vulnerabilities' found in the Audit report, a note is provided by the team (like what actions have been taken by Enpass developers to rectify it). E.g., if you look at the 'Enpass Windows App and Admin console for Business', Page-08:

Hello all, I am excited to share that recently Enpass has been audited for security of the Windows App. The complete audit report is available here on our website. Soon we’ll be starting the process for rest of the platforms. Thanks for your patience.

Hey @All Enpass understands your concerns about using Rossetta for Enpass on the macOS platform, and the wait for a Native support. We want to inform our users that Enpass with Native support has now been rolled out for both macOS Store & Website (v6.8.2). Please take a look, and provide feedback. Cheers!

Hello @Ivarson We understand where you are coming from and your concern. Over the last few years, we have received various requests from our users for a Business version of Enpass(to improve the overall security posture of their business), its availability, and our upcoming plans regarding the same. As a result of these requests and suggestions/feedbacks from our B2C customers, working in various organizations, Enpass was able to develop a business version. Hence, for a lot of our existing B2C users, the Business version was long overdue. Therefore, we saw it befitting to announce to our user community that the Enpass Business is out and they can spread the word among their organization. Furthermore, we only plan to send out “Enpass-related news or security-related news” through our app. However, having said that, the last thing we want our users to feel is that Enpass is being intrusive. Although we do plan to reach out to users through email, we felt that we would be able to cater a larger audience via our app notifications. Enpass apologizes for the inconvenience once again and will do its best to ensure that its customers have the best experience a password manager can offer, including reviewing our policies on using notifications inside the app.

While we understand your concern @dahliamma, Enpass would like to assure all that our developers are working on it and the launch of Enpass native macOS app is getting delayed due to extensive migration(as mentioned above). However, we would again confirm that Enpass will be available for macOS natively very shortly. Looking forward to your support and patience.