Abhishek Dewan

Hi @flyingbirds

In the first image, Enpass lets the user know that there is no matching Item saved in the Enpass app. Moreover, the user can also bring up the Enpass assistant by clicking on the arrow below in case the user wishes to use any other Item's login credentials (please refer to the attached image below) - 

As for the second image where the popup is appearing on non login input, could you please share the version of the Enpass app and Safari browser you are using? Also, are you facing this concern on just the macrumors.com webpage or any others as well?

Hi @quattleb

Could you please confirm if you have downloaded the Enpass app from the Mac AppStore or from our official website? Only the Mac AppStore Enpass version supports full time unlock via Touch ID. Otherwise, please try the below troubleshooting steps and share your findings with me -

1. Disable the Touch ID in your Enpass app. Then restart the app and re-enable the Touch ID again.
2. Create a manual backup/ set up synchronization for your Enpass data and then reinstall the app.

Hi @quattleb

Your valuable suggestion is greatly appreciated.

Our development team has been informed of your comments and will take them into consideration in future versions of Enpass. During this time, we appreciate your patience and cooperation.

SI-85

Hi @gbt0

Thank you for sharing your valuable suggestion.

I have duly noted your comments and have shared with our development team so they may consider it for future Enpass versions. Your cooperation and patience in the meantime are appreciated.

#SI-642

Hi @Rojma

Thank you for sharing your valuable suggestion.

I have duly noted your comments and have shared with our development team so they may consider it for future Enpass versions. Your cooperation and patience in the meantime are appreciated.

#SI-3178

Hi @xillion

Thank you for sharing your valuable feedback.

The feature request has been forwarded to our developers for investigation, and if feasible, it may be added to future versions of Enpass. We appreciate your support and cooperation in the meantime.

#SI-3175

Hi @xillion

Your request has already been forwarded to our developers and I would like to inform you that they have investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

Hi @heik1887

Thank you for sharing the details.

I have forwarded this concern to our dedicated team for testing and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3176

Hi @mrc247

Your disappointment in this matter is totally understandable. However, I provided steps to resolve this issue on Oct 27th, which has been helpful for others, but I didn't receive a response from you.

Could you please confirm if you tried these steps on your iPhone and Mac? If not, please do and let me know if the issue persists.

Hi @netcat65

Welcome to the Enpass Forums.

For troubleshooting purposes, I suggest checking out our handy guide on how to import your msecure password file to ensure that you are not missing any critical steps. If the issue persists, please share the below details with me, and I'll have this further investigated for you -

1. The version of the Enpass app and OS you are using.
2. A screenshot of the error occurring would be helpful.

Hi @Idoki

We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is now working on fixing it, and a patch addressing this issue will be released soon. We appreciate your cooperation and support in the interim.

Hi @MMyth

Welcome to the Enpass Forums.

When you export your Enpass data, any Item to which you have added the Secret Key/Seed is automatically exported. The key/seed is visible when the file format is .txt or .csv. You can export your Enpass data by going to Enpass Menu (Hamburger Icon) -> File -> Export.

Hi @Idoki

Thank you for sharing the screenshot.

I have forwarded this concern to our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3172

Hi @Welshdog

It seems that you are using an older version of Enpass on your Mac. Could you please update your Enpass app to the latest version 6.8.4 and check if the problem persists?

If you are still facing this issue, kindly share the version of the Enpass app and OS you are using on your iOS device as well and I'll have this further investigated for you.

Hi @tatami

I can certainly understand your disappointment in this matter.

Our dedicated development team is already aware of this concern and is working on resolving it. I have also shared your comments with them, and a patch addressing this issue will be released for future Enpass versions. Thank you for your patience in the interim.

Hi @Bachsau

We are looking into the reported concern.

In the meantime, could you please check and confirm if you are registered on your Mac device from the same Apple ID as the one used to connect to iCloud in Enpass? Also, please ensure once that the sign-in with apple Id permissions are not revoked for Enpass in Apple ID settings.

SI-3004

Hi @all

Enpass greatly appreciates your patience while we worked on patching this bug. We have launched a stable ver 6.8.5 for iOS and iPadOS, which addresses this issue. Kindly update your Enpass share and share your findings with us.

Hi @Idoki

Do share the screenshot with us when it happens again, and we will be more than happy to get it checked for you.

Hi @Inchmahome151

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Hi @Idoki

To assist you better with your query, please share the below details with me -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. Are you facing this concern on all the webpages or any particular ones? Kindly share the name and URL of a few so we may investigate them.
3. A screenshot of the error you are referring to would be helpful..

Hi @mike5186

I completely understand your point and have shared your comments as feedback with the development team so they may check the feasibility and implement this feature for future Enpass versions. Thank you for your patience in the interim.

#SI-1622

Hi @all 

Your feedback regarding this concern is greatly appreciated.

Our development team has identified the bug on their end and is now working on a fix. There will be a patch released very soon to address this issue. Thank you for your kind understanding during this time.

Hi @Bachsau

I'll be happy to get this investigated for you. Please share the version of the Enpass app, OS and browser you are using with me. Thank you for your cooperation in this case.

Hi @mike5186

At the moment, only .img and .txt formats can be directly opened on Enpass Desktop. For all the other attached documents, you will need to save them first in order to open it. However, I have duly noted your comments for further consideration.

#SI-2554

Hi @mike5186

In the Desktop version of the Enpass app, you will need to enter the secret key provided by the site or app to enable 2FA. However, in the iOS/Android version of the app, you can tap the QR-code icon to scan in the key. For more information, kindly refer to the steps in this link.