Jump to content
Enpass Discussion Forum

Abhishek Dewan

Enpass team member
  • Posts

  • Joined

  • Days Won


Posts posted by Abhishek Dewan

  1. Hi @flyingbirds

    In the first image, Enpass lets the user know that there is no matching Item saved in the Enpass app. Moreover, the user can also bring up the Enpass assistant by clicking on the arrow below in case the user wishes to use any other Item's login credentials (please refer to the attached image below) - 

    As for the second image where the popup is appearing on non login input, could you please share the version of the Enpass app and Safari browser you are using? Also, are you facing this concern on just the macrumors.com webpage or any others as well?

  2. Hi @quattleb

    Could you please confirm if you have downloaded the Enpass app from the Mac AppStore or from our official website? Only the Mac AppStore Enpass version supports full time unlock via Touch ID. Otherwise, please try the below troubleshooting steps and share your findings with me -

    1. Disable the Touch ID in your Enpass app. Then restart the app and re-enable the Touch ID again.
    2. Create a manual backup/ set up synchronization for your Enpass data and then reinstall the app.
  3. Hi @xillion

    Your request has already been forwarded to our developers and I would like to inform you that they have investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

  4. Hi @mrc247

    Your disappointment in this matter is totally understandable. However, I provided steps to resolve this issue on Oct 27th, which has been helpful for others, but I didn't receive a response from you.


    Could you please confirm if you tried these steps on your iPhone and Mac? If not, please do and let me know if the issue persists.

  5. Hi @netcat65

    Welcome to the Enpass Forums.

    For troubleshooting purposes, I suggest checking out our handy guide on how to import your msecure password file to ensure that you are not missing any critical steps. If the issue persists, please share the below details with me, and I'll have this further investigated for you -

    1. The version of the Enpass app and OS you are using.
    2. A screenshot of the error occurring would be helpful.


  6. Hi @MMyth

    Welcome to the Enpass Forums.

    When you export your Enpass data, any Item to which you have added the Secret Key/Seed is automatically exported. The key/seed is visible when the file format is .txt or .csv. You can export your Enpass data by going to Enpass Menu (Hamburger Icon) -> File -> Export.

  • Create New...