Abhishek Dewan

Hi @Rodrigo2

Welcome to the Enpass Forums.

For troubleshooting purposes, please try the below steps -

1. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
2. Otherwise, create a manual backup of your Enpass data and then reinstall the app on your iPhone.

If the issue persists, please share the version of the Enpass app you are using on your Mac and I'll have this further investigated for you.

Hi @Rootbeer

Welcome to the Enpass Forums.

Kindly share the version of the Enpass app, and OS you are using and I will gladly get this investigated for you.

Hi @0n10n

We are aware of this concern and our development team is already working on fixing this bug. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-2924

Hi @DennisO

Welcome to the Enpass Forums.

I completely understand your point of view, and we are aware of the demand for many feature requests that we receive via forums and email. We are grateful for the feedback we receive from our users, and we keep track of every request. However, all new features undergo certain phases when they are implemented, such as feasibility tests, development, etc, and are only released after a rigorous testing process.

Having said that, we will definitely notify our users via our forum and release notes once a new feature is released. We appreciate your patience until then.

Hi @despecial

Thank you for sharing the details.

It seems that you are using the older version of Enpass. Could you please update your Enpass app to the latest ver 6.8.5 and share your findings with me?

Hi @Noujin

Could you please confirm if you are still using the beta build or the stable build from the AppStore? I would also appreciate it if you could please share the below details as well -

• The version of the OS you are using.
• The cloud service (if any) you are using to synchronize your data.
• The total number of Items, Vaults and attachments you have saved in your Enpass app.
• If this issue occurring for all the apps/webpages or any particular ones? If there are others, kindly share a few of them and I'll get them checked

Hi @Elmmerman

I can certainly understand your disappointment in this matter. Our development team is already aware of the reported issue, and they are working on a fix. We are also monitoring this forum and will be sure to update it once a patch is released. Any inconvenience caused is deeply regretted.

Hi @Jo Ried

Welcome to the Enpass Forums.

By enabling 'Show Old Passwords' option, you can view aging passwords under Audit Section.

To view the password history of an Item, kindly refer to the steps in our handy guide.

Hi @Zoran

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. Let me know if you are facing this issue even after a fresh install.

Hi @OGM

To assist you better with this concern, please share the below details with me -

1. The version of the browser and Enpass Extension you are using.
2. In the image which you have shared, are these multiple instances of Enpass in the Dock?

Hi @despecial

To assist you further with this concern, please share the below details with me -

1. The version of the Enpass app, OS and Enpass Extension you are using.
2. Could you please check and confirm if sorting of the Items in the Enpass Firefox Extension is different from sorting in the main Enpass app?

#SI-2972

Hi @Podrageanu

The browser Extensions are required for auto-filling on Desktop devices. I would recommend checking this link to know about how auto filling works in iOS/iPadOS devices.

Hi @Willem

I certainly understand your point and have shared your comments as feedback with our internal team for future improvements. Your patience in the meantime is appreciated.

#SI-2617

Hi @Masterframe

The concern is actually with the website you mentioned and not with the Item that you have saved in your Enpass app. You can contact the support for that webpage for further assistance regarding this webpage.

Hi @Noujin

Kindly try the troubleshooting steps I shared in my post. If you already have and you are still facing the issue, please share the requested details and I'll have this further investigated for you.

Hi @Bethy

Welcome to the Enpass Forums.

Our development team is indeed working on a new version for portable Enpass. However, I would not be able to share any ETA for the same at the moment. I have also duly noted your comments and shared them as feedback with the team. Your patience in the meantime is appreciated.

Hi @Lonelobo0070

We request you to kindly get in touch with us at support@enpass.io and our back-end team will assist you further with this query. We appreciate your cooperation in this matter.

Hi @eaglef

Welcome to the Enpass Forums.

Our development team is aware of the demand for fingerprint reader support on Chromebook. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates.

Regarding Enpass getting locked and requiring master password instead of PIN, I would like to share that Enpass requires Master Password in the following scenarios (even if the PIN is enabled):

·       When the app is closed manually.

·       The device is rebooted.

·       When too many apps are active in the device background (in this case OS automatically kills some apps to claim memory).

·       Similarly, if a user is running the device in power saver mode, or has installed a third-party app that kills background applications.

Please check the settings of your device once and look for any third-party applications which may be interfering in this case.

#SI-2298

Hi @rwright

For troubleshooting purposes, please try the below steps -

1. I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link , or manually by following the steps in this link.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
3. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server.

If the issue persists, please share the below details and I'll have this further investigated for you -

1. The version of the Enpass app and OS of all the devices on which you are facing this concern.
2. A screenshot of the error occurring would be helpful.

Hi @hshjezai

I would like to share that Enpass displays the 'Save as Webform' option if the webpage has a password type field. That is the reason Enpass is unable to display the 'Save as Webform' option in the Extension menu or auto-fill the tracking code in the website you mentioned.

Hi @Masterframe

Upon a thorough investigation of the concern you reported, we found that the page on which you wish to autofill the password, the input type of that field is 'text' rather than the 'password'. That is the reason Enpass is unable to recognize or autofill in it.

Hi @all 

We have recently launched a stable version for Enpass Extension v6.8.3 in which we have incorporated some fixes for Dropdown issues when Enpass Extension is enabled. Kindly update your Enpass Extension and share your findings with us if you are still facing this issue.

Hi @Monica

I certainly understand your point. However, this is the default/expected behaviour, and it was the same with the earlier version of Extension also. Having said that, we have duly noted your comments for future improvements in this matter.

Hi @MaxM

Since you mentioned that you are facing this same issue but with a different URL, kindly share the below details with me and pass them to our dedicated team for analysis -

1. The version of the Enpass app, OS, and Enpass Extension you are using.
2. The URL's on which you are facing this concern.

Hi @pos

I completely understand it's taking us some extra time to release a patch for this issue. Our dedicated team is already working on fixing it. As soon as this issue is fixed, I will definitely update this forum. Your kind patience in the meantime is greatly appreciated.