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Abhishek Dewan

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Posts posted by Abhishek Dewan

  2. Import with custom templates dropped?

    in Importing data from other softwares

    Posted

    Hi @Tuxmann

    You can import any template in pre-formatted CSV within Enpass. To do so, follow the below steps-

    • Open Enpass > Click on File from Enpass Menu > Import > Select pre-formatted CSV > Select the login type as Other Miscellaneous and location > Continue > Select the vault in which you wish to import particular data and tap on continue.

    Please refer to the FAQ for steps to import data using a CSV file.

  4. No Folder Sync on iOS devices

    in iOS

    Posted

    Hi @awaescher

    I would like to share that we provide the option of the folder sync in the sync flow only, rather than the restore or create a new vault flow and it seems from the screenshot shared that you are trying to create or restore a new vault. That is why the folder sync option is not showing.

  6. Touch ID stopped working and master password not working either

    in Mac

    Posted

    Hi @PasswordSeeker

    The app may ask for the master password in case of incorrect Touch ID attempts and the only option in this case is to enter the master password to enable the Touch ID again. For quick troubleshooting, I recommend you check this highly useful troubleshooting guide.

    Otherwise, I regret to inform you that there is no way to recover a lost Master Password as the Master Password isn't saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data.

    If you have the updated 6.9.0/6.9.1 Enpass App on any other of your iOS/Android devices with face-ID/biometrics enabled unlock and you can access Enpass through it then please follow the steps below and we'll try to help you recover your data and reset your Master Password:

    Step1 - Unlock Enpass App on your iOS/Android device via Face-ID/biometrics
    Step2 - Settings>Vaults>Primary Vault
    Step3 - Click on three dot>Show/View Password

    Note- This "Show Password" feature is exclusively available in Enpass versions 6.9.0 and 6.9.1 for iOS/Android. If you are using an older version, this option will not be visible.

    Otherwise, the only option would be to start with a fresh database. Here's how to do so.

  9. Does an Enpass license for the iPhone cost extra?

    in Registration and Purchases

    Posted

    Hi @Gerd Wilhelmsen

    Once you have purchased the license, you can use it on all your devices by simply registering in the app via the email address used during the purchase. If you would like us to get this checked for you further, we request you to kindly contact us at support@enpass.io and share the purchase receipt along with the email address used during the purchase. Our team will then get this checked for you.

  14. Wi-Fi sync not working

    in Mac

    Posted

    Hi @Dan2020@rwright

    For troubleshooting purposes, please try the below steps -

    1. I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link , or manually by following the steps in this one.
    2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    3. Check that time is set to automatic and is same on all your devices.
    4. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server.
    5. Otherwise, create a manual backup of your Enpass data and then reinstall the app on the affected device.

    If the issue persists, kindly share the below details and I will gladly get this investigated for you -

    1. The version of the Enpass app and OS you are using.
    2. Any Firewall/Antivirus/VPN service you are using.
    3. Are you facing a similar issue on other devices as well?

  18. app keeps asking me to sign in

    in iOS

    Posted

    Hi @sgrienen

    The session expired issue has already been addressed in the latest iOS version 6.9.3 of the app. As for the MacOS, please try the below steps and share your findings with us -

    1. Please create a manual backup of your Enpass data. Then erase everything and reset the Enpass app from Enpass app Settings → Advanced → Erase everything..

    2. Download the website website of the Enpass app 6.9.1 from the following link - https://www.enpass.io/downloads/.

    1. Observe if the issue occurs again. If problem persists on this build, then go to Advanced Settings → Enable Logs.

    2. Send us log from the diagnostics.log file from - /Users/${Home-Folder}/Library/Containers/in.sinew.Enpass-Desktop.App/Data/Library/Application Support/Enpass/diagnostics.log

  22. Gemini Passkey on iOS

    in iOS

    Posted

    Hi @Scarce Noodle

    Thank you for sharing the requested details.

    Our development team was able to replicate similar concerns related to creating Passkeys on iOS apps and they are now working on fixing it. As soon as a patch addressing this issue is released, I will be sure to update this forum. Kindly bear with us until then.

    #SI-3492

  25. Scaling issues win 11

    in Modern Windows

    Posted

    Hi @david

    For troubleshooting purposes, I recommend going through the steps in this link as I feel it would be helpful in this situation. If it does not help, kindly share the below details with me and I'll get this concern checked for you -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. Are you using an dual monitor set-up?
    3. A short video showing the issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum.)
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