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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Fadi

    I certainly understand your point. Support for Yubikey is already on our development roadmap. Unfortunately, I will be unable to share any ETA for the same but rest assured, I'm following up on this matter and will be sure to post any updates regarding this feature's implementation. Your kind understanding in the meantime is appreciated.

  2. Hi @MartinH

    For troubleshooting purposes, I recommend checking our highly useful troubleshooting guide. If the instructions in the above link do not help, kindly share the below details with me, and I’ll get this investigated for you - 
     

    1. Please share a screenshot of any error message you are getting.
    2. The number of vaults you have in your iOS Enpass app.
       

    Also, if you have synchronised your Enpass vault data from your other Macs to your iPhone Enpass app in a secondary vault, then you can remove that secondary vault without deleting the app. However, this is not possible when you are synchronizing in your Primary vault on your iOS device. In the case of the latter scenario, after creating a manual backup of your Enpass data on your iOS device, you can try reinstalling the app.

     

  3. Hi @Shmanich

    Welcome to the Enpass Forums.

    Please ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.


    I would also suggest checking that you have the latest version of the browser installed, re-configuring the extension, and reinstalling it from here. You can also try unchecking the ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication. Moreover, if you are using any VPN/Firewall/Antivirus application, please ensure that you have allowed access to Enpass.

  4. Hi @mrc247

    As previously mentioned, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

    Regarding the concern you are facing, could you please share the version of the Enpass app as well and I will let our dedicated team know.

  5. Hi @Elmmerman

    I can certainly understand your disappointment in this matter. Our development team is already aware of this issue and is working on a fix to resolve this concern. Unfortunately, I will be unable to share any ETA for the same but rest assured, I will be sure to update this forum regarding the fix in this case. Enpass appreciates your cooperation and support in the meantime.

     

  6. Hi @flyingbirds

    We were able to reproduce the bug on our end, due to which you are facing this reported issue on the Macrumours page.

     

    However, for the Netgear Admin page, the page was not accessible at our end from shared HTML as this looks like a Welcome page, and we expected a page of the admin panel where you are facing the issue. It’d be great if we get the HTML for the target page because that’ll help us best resolve the issue.

  7. Hi @mrc247

    We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

  8. Hi @Alx

    I can certainly understand your disappointment in this matter.

    Our dedicated team is aware of this issue, and they are working on fixing it. Unfortunately, I will be unable to share any ETA at the moment. However, rest assured I will be sure to notify you regarding any updates on this forum. We apologize for any inconvenience caused to you in this case.

     

  9. Hi @all

    While we are working on fixing the reported issue, as a workaround, you can turn off the ‘Autofill on page load’ option for now. Here’s how you can do it -

     To disable autofill on page load in Safari:

    1. Click Enpass icon on the toolbar, then click the More (three-bars icon), and choose Settings > Browser Settings.

    2. Click the Safari Browser button to open a Safari page of Enpass settings.

    3. Turn off the Autofill on page load toggle.

      image.thumb.png.3416b2ce7241120574d8e0063c6a8ea9.png

  10. Hi @David Jameson

    If you are still facing this issue where you are synchronizing with your iCloud account and your old passwords are sometimes replacing the new ones, please follow the below troubleshooting steps -

    1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it, and after doing it, enable the synchronization again, first on the device with the most recent data and then on the rest of the devices.
    2. Please check and confirm that the time setting is set to automatic on all the devices and there is no time difference. If they are not, kindly set it to automatic.

     

    Let me know if the issue persists.

  11. Hi @firewally

    I can certainly understand your disappointment in this matter. Moreover, I would like to share that our dedicated development team is already aware of this issue, and they are working on fixing this bug. Unfortunately, I will be unable to share any ETA for the same but rest assured, I'm following up on this matter for you and will be sure to update this forum when a fix for this bug is released. We appreciate your cooperation in this case and apologize for any inconvenience caused to you in this case.

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