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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hey @axelf Thanks for the patience. Please try this link to import the data and share the below detail if the problem issue persists- What kind of functionality you are lacking in imported data? Also, share the demo csv format through which you imported?
  2. Hey @Luis Thanks for the patience. Please take the backup of all Enpass data and save it locally, now uninstall the app and try with new Enpass version 6.5.2.724 build. Let us know if the problem still persists. Thanks!
  3. Hey @Famerob Extremely sorry for the delayed response. Please confirm if you have updated the Enpass app to its latest version(v6.5.2) on the iOS device? If you are still facing the same issue with the latest version, then it would be great if you can share a screenshot or video of the issue.
  4. Hey @Evert Welcome to the forum! I have noted your request to support Raspberry Pi. Thanks!
  5. Hey @MacFreek Thanks for notifying that you have found the link to download the older version of Enpass. We will look into this. Let me know if you have any queries.
  6. Hey @Danial Thanks for writing in. This feature has already been introduced. When you login to an existing webpage (saved in Enpass database) with a new password, Enpass detects the changes and prompts to update the information. See how: Go to the login page and fill the login details. Click login and a pop-up will appear asking to Save as a new login. Select Update Existing from the drop-down list. Click Update to update the item in the Enpass database. Make sure you have enabled 'Ask to save new logins' from Enpass Browser Setting so that you can get option to save new logins in Enpass using extension.To know how to save new logins using Enpass assistant, please refer to this link. Let us know if you have any query. Thanks.
  7. Hey @Daniel B. & @Danial Thanks for notifying us and also for sharing your valuable inputs. The same has been noted.
  8. Hey @Jym25 Welcome to the forum! We regret the inconvenience. Please follow the below steps to restore the sync: Take a manual backup of the Enpass data on all the devices. Disconnect the sync on all devices that are synced with Onedrive. Remove the folders Enpass and Enpass1 on One-drive account. Re-set up the sync with One-drive on all the devices and check. If the issue persists, please let us know. Thanks!
  9. Hey @Werrari Welcome to the forum! Thanks for sharing your feedback on this issue. I have shared your inputs. Please stay tuned for the upcoming update of Enpass and share your findings with us. Your co-operation will be highly appreciated.
  10. Hey @z0mbix Welcome to the forum! We really appreciate you for this valuable suggestion. The suggestion has been noted for further consideration. Thanks!
  11. Hey @john_j Thanks for the patience. We've released an updated store version of Enpass(v6.5.2) in which the issue fixed. Could you please update the app to the latest version from the store and let us know if you're still encountering the same issue with the app? Thanks.
  12. Hey @Ernst Thanks for reporting this issue. We've been able to reproduce the issue on our system and now we are working to resolve it.
  13. Hey @Thoughts? Thanks for describing the scenario. We have found the problem and are now planning for the fix for it. Your co-operation will be highly appreciated.
  14. Hey @The1User Thanks for sharing the details. Your research and observations are absolutely correct, store version(v6.5.2) of the same is already released. However, the website version is still not released. We will recommend you to take all the backup of Enpass data and then install the latest version(6.5.2) from the Store. After successfully installation, restore the Enpass data. Thanks for the co-operation.
  15. Hey @golfball Thanks for writing in. The option to change database location is only available for app downloaded from Enpass website(from here https://www.enpass.io/downloads/). If you have downloaded Enpass from Windows store, it won’t be possible to change the database location. To change the database location in website version, please follow these steps: Open Enpass → Under Settings, go to Advanced → Click on Change Location to change the data location. Hope this clarifies!
  16. Hey @fhall Thanks for sharing this. We've been able to reproduce the issue on our system and will work towards the necessary amendments. Thanks!
  17. Hey @cliovincent Glad to know that the issue is resolved. Thanks for notifying.
  18. Hey @llutjens Welcome to the forum! To sync/restore your Enpass database so that you can access and edit the same database saved in Enpass on your 2 devices, follow the steps mentioned below- Open Enpass on your macOS device1 and go to Enpass settings --> Click on 'Vaults' --> Select the vault---> Select ‘Set up Sync’ and choose a cloud account to your database. Enter your cloud account details, follow the instructions, and wait till the sync is done. Open Enpass on your macOS Device2--> Click on Restore from the particular cloud with which you have synced in step1 --> Login the cloud account--> Click on Continue --> Enter the master password (same you using on macOS device1)--> Tap on 'Continue'. Once this is done, the database from your macOS Device1 will be restored on your macOS device2. Also, you can refer to this FAQ. Let me know if you have any queries. Thanks!
  19. Hey @The1User Apologies for the inconvenience. Please confirm if you are using Enpass v6.5.2 on the macOS? Also, please share the device OS version you using so that we can help you better.
  20. Hey @dirkthedaring83 Welcome to the forum! Did you tried disconnecting and reconnecting sync on all the devices? If yes, please let us know if you can share a demo account of your WebDAV server with us over email(support@enpass.io) or PM me the details, so that we can check the issue. Thanks!
  21. Hey @morralletti Welcome to the forum! Make sure you enable Auto-fill using Accessibility setting in Enpass auto-fill settings. If the problem persists, please share the following details so that we can investigate where the problem could be: On which device and OS version are you having this issue? On which all website are you facing this problem? Thanks!
  22. Hey @fhall Welcome to the forum! We understand your concern regarding security. To check this scenario on our system, please share the screenshot of Enpass security setting page so that we can investigate the issue better. Thanks!
  23. Hey @cometlizard Thanks for reporting this issue. We've been able to reproduce the issue on our system and now our team is working on it towards a fix.
  24. Hey @celavakosa Thanks for reporting this issue and also for the co-operation. We've been able to reproduce the issue on our system and now our team is working on it towards a fix.
  25. Hey @Thoughts? Thanks for reporting this issue. We've been able to reproduce the issue on our system and now our team is working on it to resolve this. Thanks for the co-operation.
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